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Reviews of The Mansion On Delaware Ave

4 out of 5
The Mansion On Delaware Ave
414 Delaware Ave, Buffalo, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 566 out of 760 reviews" "
Rating 8 - Good. 130 out of 760 reviews" "
Rating 6 - Okay. 39 out of 760 reviews" "
Rating 4 - Poor. 18 out of 760 reviews" "
Rating 2 - Terrible. 7 out of 760 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, never have experienced anything so professional before! The heated bathroom floors and robes were a huge plus!
Stayed 1 night in Mar 2024

10/10 Excellent

Maryse

Traveled with family
The staff were extremely helpful and efficient. The breakfast every morning was wonderful.
Stayed 3 nights in May 2024
Response from Katie on May 7, 2024
Thank you for the feedback and compliments! We are thrilled you had a wonderful stay and enjoyed our staff and amenities. We look forward to welcoming you again!

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for show at KeyBank! Staff was amazing! Breakfast was great and room was perfect!
Stayed 1 night in May 2024
Response from Katie on May 7, 2024
Thank you for the feedback and compliments! We are thrilled you had a wonderful stay and enjoyed our staff and amenities. We look forward to welcoming you again!

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Mansion for two nights a few weeks ago. Had a wonderful stay. We loved the history of the place and the staff were super! I'm sure we'll head back to Buffalo again in the future and we'll definitely plan on stay at the Mansion on Delaware.
Stayed 2 nights in Apr 2024
Response from Katie on Apr 29, 2024
Thank you for the excellent rating and compliments! We appreciate the accolades and will share them with the team. We are pleased that you had a wonderful stay and look forward to welcoming you again during your next trip to Buffalo!

2/10 Terrible

joshua

I have no idea how the hotel itself is but since they were unwilling to cancel our reservation despite the fact that due to airline's delay/cancelations we were unable to go to Buffalo, we wound up paying for a whole night of a hotel in a city we couldn't make it to. I will be returning to Buffalo next month and I will NEVER stay with them as a result
Stayed 2 nights in Apr 2024
Response from Katie on Apr 27, 2024
Thank you for providing feedback of your experience. It is never our intent for anyone to have a negative experience with any interaction regarding The Mansion on Delaware Avenue. We understand situations outside of our control arise and the unexpected does happen however, as discussed on the phone, we do have a strict cancellation policy and since the reservation was made and paid for using a third party, we were unable to refund or cancel the reservation. The third party holds us accountable for any reservations and cancellations regardless of the situation and we must do the same for them. Since it was the third party's card that was charged and not yours directly, we recommend contacting them further.

10/10 Excellent

Gerarda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! Very comfortable room and bed. Lovely breakfast. We’ll be back.
Stayed 2 nights in Apr 2024
Response from Katie on Apr 23, 2024
Thank you for the excellent rating and feedback of your recent stay with us. We appreciate the compliments and are glad you had a wonderful stay during your visit to the Buffalo-Niagara region! We look forward to welcoming you again.

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, but the breakfast they provide is small and not filling.
Stayed 1 night in Mar 2024
Response from Katie on Apr 21, 2024
Thank you for the compliments and feedback of your recent stay with us. We hope to welcome you again!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay!
Stayed 1 night in Apr 2024
Response from Katie on Apr 17, 2024
Thank you for the compliments and excellent rating! We are so glad you had an enjoyable stay and hope to welcome you again!

6/10 Okay

Henry

Traveled with partner
Liked: Staff & service
Beautiful old restored mansion. Staff are welcoming and helpful and the location was convenient. Bar and living room great spot to gather for a drink, read. Our room was spacious but tired. The mattress was so old we fell to the middle and it creaked loudly with the slightest movement. The bathroom had 2 sinks but one did not drain, there was a space for a small fridge in the room but no fridge, the curtains wouldn’t close entirely as the chord was broken, and the rooms are only made up every other day- so for our 2 night stay we had to tidy and make the beds New towels and toiletries were left at the door. There was no safe in the room either. A fun spot but wont stay until they replace mattresses- not good for young or old backs.
Stayed 2 nights in Apr 2024
Response from Katie on Apr 17, 2024
Thank you for providing feedback of your recent stay with us. We shared your feedback with the team to improve as we are appreciative of the knowledge. We hope you will give us another chance during your next visit to the area

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing. Felt very comfortable
Stayed 1 night in Apr 2024
Response from Katie on Apr 17, 2024
Thank you for the rating and compliments! We appreciate the feedback and hope to welcome you again.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old mansion with a small intimate bar and art deco dining room. The staff, Katie and Ella, are wonderful.
Stayed 1 night in Mar 2024
Response from Katie on Apr 17, 2024
Thank you for the compliments and feedback! We hope to welcome you again!

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel with lovely attentive staff. We were provided with a complimentary drink when we arrived and the breakfast that was included was great. Parking was free across the road. The only things to consider are that there are a few stairs to enter the hotel and to access the third floor (the lift goes to all other floors so suggest requesting rooms there if you have accessibility needs, lots of luggage, or young kids). The multi shower in our room woild have been great when new but probably needed an upgrade - the only reason for not giving five stars on everything. Would highly recommend and would stay again.
Stayed 1 night in Apr 2024
Response from Katie on Apr 17, 2024
Thank you for the compliments and feedback of your recent stay with us! We hope to welcome you again!

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie on Apr 17, 2024
Thank you for the rating; we hope to welcome you again!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie on Apr 12, 2024
Thank you for the excellent rating! We are glad you enjoyed your stay during your visit to the Buffalo-Niagara region and look forward to welcoming you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie on Apr 8, 2024
Thank you for the excellent rating! We appreciate the feedback and look forward to welcoming you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie on Apr 5, 2024
Thank you for the excellent rating and feedback! We look forward to welcoming you again!

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed a few times, the service is always great!
Stayed 1 night in Mar 2024
Response from Katie on Apr 1, 2024
Thank you for the excellent rating! We appreciate the feedback and compliments for our team and we look forward to welcoming you again!

10/10 Excellent

nicole, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here I love the high goth doors
Stayed 1 night in Mar 2024
Response from Katie on Mar 31, 2024
Thank you for the excellent rating! We appreciate your feedback and compliments! We hope to welcome you again.

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, the staff were extremely nice and knowledgeable. The bar area was quaint and fun. The breakfast in the morning was delicious 😋 very easy check in and check out. I would recommend this boutique hotel as an excellent spot for couples.
Stayed 1 night in Mar 2024
Response from Katie on Apr 1, 2024
Thank you for the excellent rating! We appreciate the feedback and compliments for our team and beautiful hotel! We look forward to welcoming you again!

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with wonderful staff! Lucas and all the other staff were all top notch and attentive to our needs. Would highly recommend staying here if you are traveling to Buffalo area.
Stayed 2 nights in Mar 2024
Response from Katie on Mar 31, 2024
Thank you for the excellent rating! We appreciate your feedback and compliments! We hope to welcome you again.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Katie on Apr 21, 2024
Thank you for the excellent rating, we hope to welcome you again!

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is absolutely gorgeous. You literally feel like royalty. Can’t wait to stay again!
Stayed 1 night in Mar 2024
Response from Katie on Mar 31, 2024
Thank you for the excellent rating! We appreciate your feedback and compliments! We hope to welcome you again.

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a big old house with a lot of history. It’s very close walking to the Shea’s theatre, Buffalo Chophouse Restaurant that is the best steak in the area, etc. the working people are very friendly and you have complementary breakfast and drink in the bar. I highly recommend this place.
Stayed 1 night in Mar 2024
Response from Katie on Mar 24, 2024
Thank you for the compliments! We appreciate the feedback of your recent stay with us and look forward to seeing you again!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay there and I can’t say enough about the personable and friendly staff. They accommodate and enhance the experience. I especially love the social hour(s) at the bar and the opportunity to mingle with other guests.
Stayed 1 night in Mar 2024
Response from Katie on Mar 24, 2024
Thank you for the compliments! We love welcoming guests back and are so glad you had another enjoyable visit! We appreciate the feedback of your recent stay with us and look forward to seeing you again!

10/10 Excellent

Willow

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this property and all the staff!
Stayed 1 night in Mar 2024
Response from Katie on Mar 24, 2024
Thank you for the compliments! We appreciate the feedback of your recent stay with us and look forward to seeing you again!

10/10 Excellent

Jill

Liked: Amenities
Highlights of The Mansion include the friendly, helpful butlers, the delicious breakfast and the location, which is close to central Buffalo.
Stayed 3 nights in Mar 2024
Response from Katie on Mar 19, 2024
Thank you for the excellent rating and compliments. We appreciate the recognition and will share your comments with the team! We hope to welcome you again soon!

10/10 Excellent

Kaitlin

Stayed 1 night in Feb 2024
Response from Katie on Mar 18, 2024
Thank you for the perfect rating! We hope to welcome you again during your next visit to the area!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the uniqueness of the property and the VIP service!Everyone was kind and helpful.
Stayed 2 nights in Mar 2024
Response from Katie on Mar 18, 2024
Thank you for the compliments! We appreciate the feedback and excellent rating; we hope to welcome you again during your next visit to the area!

10/10 Excellent

Kyle

Stayed 1 night in Mar 2024
Response from Katie on Apr 1, 2024
Thank you for the excellent rating! We appreciate the feedback and we look forward to welcoming you again!

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Katie on Mar 31, 2024
Thank you for the excellent rating! We appreciate your feedback and hope to welcome you again!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie on Mar 12, 2024
Thank you for the excellent rating. We are glad you enjoyed your visit and hope to welcome you again!

10/10 Excellent

Benjamin David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie on Mar 12, 2024
Thank you for the excellent rating. We are glad you enjoyed your visit and hope to welcome you again!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very nice hotel , clean and comfortable.
Stayed 1 night in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating and compliments; we are so glad you enjoyed your stay!

10/10 Excellent

krenar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay!

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The homemade chocolate chip cookies that are in your room at check in are the best I’ve ever had. Both days my shower was cold and I left it running for 15min to try and get it warm but no luck. Management didn’t do anything for me. I don’t know names but the girl at the front desk working Tuesday after 5pm was delightful as well as the bartender.
Stayed 2 nights in Feb 2024
Response from Katie on Mar 3, 2024
Thank you for the feedback we appreciate the opportunity to improve. Thank you for the compliments! Maintenance did look into the issues that were brought to our attention and found everything in working order. Because we are an older property and historical building, if most guests take a shower at the same time, that will determine the length of time hot water is available. We hope you will give us the opportunity to serve you again!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excellent

Pasquale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond amazing would definitely go back
Stayed 4 nights in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating and compliments; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excellent

Bethanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excellent

sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is outstanding! They really go above and beyond to make sure you are taken care of.
Stayed 1 night in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating and compliments; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excellent

Malik

Stayed 2 nights in Feb 2024
Response from Katie on Mar 21, 2024
Thank you for the excellent rating; we are glad you enjoyed your stay and look forward to welcoming you again!

10/10 Excellent

Irem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie on Mar 2, 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay! We look forward to welcoming you again!

8/10 Good

Roisin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Only issue was the heating cut out in our room and we woke up to 57 degrees.it happens. Otherwise Great choice
Stayed 1 night in Feb 2024
Response from Katie on Feb 19, 2024
Thank you for the near excellent rating. Thank you for letting us know about the HVAC issues. They are new units, we have contacted the company to resolve the issue. We hope to serve you again in the future!

4/10 Poor

Sabine

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First my room didn’t have internet so I had to move rooms. It was a tiny room but one of the ‘renovated’ ones. The second room was bigger but old and the shower was awful and made for someone handicap. Water pressure was bad and never got very hot. The heat didn’t go above 68 in the room and I was freezing. They only had two options for breakfast and no buffet which was what they used to have and it was very good. I won’t stay here again, I’ll stay at a newer modern hotel. Also, no valet. Had to park car in lot across the street.
Stayed 4 nights in Feb 2024
Response from Katie on Feb 19, 2024
Thank you for your feedback and letting us know about the HVAC issues. They are new units and we have contacted the company to resolve the issue. We look forward to the opportunity to improve and hope to serve you again in the future.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie on Feb 19, 2024
Thank you for the near excellent rating. We hope to serve you again in the future!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and historical
Stayed 1 night in Feb 2024
Response from Katie on Feb 14, 2024
Thank you for the rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to walk through another parking lot to get access to hotel, bathroom floor was filthy, no large signage to identify hotel, needed to ask another business where hotel was located Desk person was very helpful and service was good. Overall would not recommend this hotel
Stayed 1 night in Feb 2024
Response from Katie on Feb 14, 2024
Thank you for the feedback of your recent stay with us we appreciate the opportunities to improve and hope you will stay with us again in the future.

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff! Thanks Ella!
Stayed 1 night in Feb 2024
Response from Katie on Feb 14, 2024
Thank you for the rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

10/10 Excellent

Vincent, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the "Butlers" were incredibly friendly. They made us feel very welcome & appreciated. Thanks to all! And the breakfast was delish.
Stayed 1 night in Feb 2024
Response from Katie on Feb 11, 2024
Thank you for the excellent rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and excellent service.
Stayed 1 night in Feb 2024
Response from Katie on Feb 10, 2024
Thank you for the excellent rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Katie on Feb 11, 2024
Thank you for the excellent rating! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!