Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Hilton Burlington Lake Champlain

3.5 out of 5
Hilton Burlington Lake Champlain
60 Battery St, Burlington, VT

Reviews

7.8

Good

Rating 10 - Excellent. 637 out of 1446 reviews" "
Rating 8 - Good. 353 out of 1446 reviews" "
Rating 6 - Okay. 203 out of 1446 reviews" "
Rating 4 - Poor. 145 out of 1446 reviews" "
Rating 2 - Terrible. 108 out of 1446 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tejy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise starting early morning. TV not working. Multiple drawers jammed. Cooling and hot water not adequate. Staff not helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive parking but attached garage
Stayed 1 night in Apr 2024

4/10 Poor

Jane

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant was closed and there were loud renovations going on. We should have been notified before booking the room
Stayed 1 night in Apr 2024

6/10 Okay

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Nice room The wifi didn't work and had to spend time with support to get it going. Also the music at the pool started up around 5:00 AM which was not great. We arrived before check in so I didn't expect the room to be ready. They said they'd call when it was ready - but forgot to, so we just came back at 4:00.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, convenient, and easy access to restaurants/shopping nearby
Stayed 1 night in Apr 2024

10/10 Excellent

K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and concierge provided great guest service :)
Stayed 1 night in Apr 2024

8/10 Good

Joann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and well maintained room. Coffee bar was one shared by the floor & it was out of service for our entire stay.
Stayed 3 nights in Mar 2024

4/10 Poor

Rod

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Chlorine too high in hot tub. “Destination Fee’ not explained…should not be charged. No luggage rack in room. Charged $16.00 for parking. Restaurant has been under construction for weeks. Would not recommend this hotel!!
Stayed 2 nights in Apr 2024

6/10 Okay

Kathleen J

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I paid for 3 rooms through Expedia and when I arrived, the hotel bar, hotel restaurant and firepit area were all closed due to renovations and I was never informed of this being a possibility during our stay. I paid a great deal of money for these rooms and feel I should be reimbursed because we all had to leave the hotel to eat and to watch the March Madness Basketball Games. I will not be booking any future trips through Expedia as I feel you were unaware of the issues and I never would have booked this hotel if I was aware of all the renovations. My children's families all stayed with small children and it was extremely inconvenient!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra, Consecon

Liked: Cleanliness, staff & service, property conditions & facilities
Although uphill it was an easy, and short, walk to shops and restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Great location with views of lake and very walkable to area attractions.
Stayed 1 night in Apr 2024

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee makers in the rooms. They now have a “Coffee Bar” on each floor. Had an early flight so at 4:00 AM I needed coffee. The “CoffeeBar” was a mess and my coffee was luke warm! Very bad idea for them to try. Bring back room coffee makers!!!!!!
Stayed 1 night in Apr 2024
Response from Hilton Burlington on Apr 11, 2024
Dear Sandra,We are sorry that you had this experience in our hotel. We greatly appreciate you sharing this with us so that we can make immediate improvements. It is our hope that you give us a second chance on a future visit to Burlington.

2/10 Terrible

William & Erica

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Construction going on, no sleep, and room charges that were higher than Expedia
Stayed 2 nights in Apr 2024

6/10 Okay

Elizabeth

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
So the service was great and they tried really hard. The room itself was not great. There was a bump probably covering pipes or something right behind the door, so it was tough making sure not to slam the door into that. They had a CO2 leak in our room and thankfully, we were already on our way back to get our dog, so he was okay. To the hotels credit, about 20 mins after we got our dog out, I got a text and missed call about the situation telling me to get my dog immediately. After that, whoever repaired the issue left the grate off the wall and left the AC switch off, so we just baked in the room until we figured it out. We called the front desk about it and they said they would send someone over immediately, but no one ever came. The hotel compensated us with a breakfast (we didn’t end up using the voucher). To their credit, they did ask if we wanted to change our room, but this was early evening of the night before we checked out, so we declined the offer. Finally, as we left, they overcharged us on the pet fee. Granted, I only had to call once and they very quickly issued a refund. Overall, very mid experience and while I’d like to try Burlington again, it won’t be at this hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, under construction, I am sure when finished it will be better. Pet friendly which was an added bonus. Had a rollaway bed. Offers water daily, coffee and teas. Perfect location.,
Stayed 4 nights in Apr 2024
Response from Hilton Burlington on Apr 11, 2024
Dear Michael,Thank you again for staying with us at the Hilton Burlington Lake Champlain, soon to be Hotel Champlain, during your recent visit to the Queen City of Vermont. We are excited about our upcoming conversion to Hotel Champlain and re-introducing the property as a Curio Hotel by Hilton. Thank you for your valuable feedback on, we are happy to read that you enjoyed your stay. We look forward to seeing you again soon.

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Burlington on Apr 11, 2024
Dear Robin,We are very sorry to read that you did not enjoy your recent stay at our hotel. It is our hope that you give us a second chance on a future visit to Burlington.

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Generally the Hilton in Burlington is great. But the main dining room was closed for renovations (which we weren't aware of til we arrived), and the hotel's cafe was sorely lacking. On our first day we arrived at around 8 pm and were hopeful as there was an entree of salmon, mashed potatoes and spinach salad on the menu. But it was precooked, tasted pretty bad and was high priced. The only decent breakfast food was instant oatmeal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Palloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 9, 2024
Dear Palloma,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

8/10 Good

Laurie

Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 11, 2024
Dear Laurie,Thank you again for staying with us at The Hilton Burlington Lake Champlain, soon to be Hotel Champlain. We are happy to read you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Jacques

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ererething nice ….
Stayed 1 night in Apr 2024
Response from Hilton Burlington on Apr 9, 2024
Dear Jacques,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

8/10 Good

Catarina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a gorgeous view of lake Champlain. No breakfast was included but they gave us a 10$ credit we could use at their coffee shop. Pleasant stay.
Stayed 1 night in Mar 2024
Response from Dean on Apr 11, 2024
Glad you had a great stay. Hope you will visit us again once our new restaurant in opened mid-June.

8/10 Good

Nicolas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy access and Great Lake view.
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 9, 2024
Dear Nicolas,We were so happy to read that you enjoyed your recent stay with us and found that our downtown location was a good fit for your stay in Burlington. We could not agree with you more regarding the Lake Views, they are absolutely spectacular. We look forward to welcoming you back soon.

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Hilton Burlington on Apr 9, 2024
Dear Adriane,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

10/10 Excellent

Gina

Liked: Amenities
Excellent location , courtesy and helpful staff !
Stayed 1 night in Apr 2024
Response from Hilton Burlington on Apr 9, 2024
Dear Gina,We are happy to read that you enjoyed your stay with us while visiting the Queen City of Vermont. Thank you for recognizing our fantastic team, they are all true ambassadors of the Hilton Brand.

2/10 Terrible

Vivek

Stayed 2 nights in Mar 2024

10/10 Excellent

Yves

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your professionalism and attention to detail were truly commendable. The cleanliness and tranquility of the premises contributed significantly to the overall quality of my experience. I particularly appreciated the peaceful atmosphere that allowed me to relax and unwind effectively. While my stay was nearly flawless, I did notice that the hotel bar was undergoing renovations. Despite this minor inconvenience, it did not detract from the overall enjoyment of my visit.
Stayed 2 nights in Mar 2024
Response from Hilton Burlington on Apr 3, 2024
Dear Yves,Thank you again for staying with us and for this candid and thorough feedback. We are so happy to read you enjoyed your stay with at The Hilton Burlington Lake Champlain, soon to be Hotel Champlain. We greatly appreciate you taking the time to recognize our hotel's cleanliness and attention to every detail. We look forward to welcoming you back soon.

10/10 Excellent

Rileigh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside turf area and also the tv saying my own name! So cool!
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 3, 2024
Dear Rileigh,We are happy to read you enjoyed Clover Lawn and our Connected Room Experience. We look forward to welcoming you back soon.

6/10 Okay

Kimberley

Traveled with family
Disliked: Property conditions & facilities
We had to pay for parking. No coffee in the room. The lights in the bathroom flickered consistently. Hotel under construction. So, no big complaints.. just could have been better.
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 3, 2024
Dear Kimberley,Thank you again for staying with us. We are happy to know that for the most part you enjoyed your visit with us. We will look into the lights in the bathroom and ensure this is addressed immediately. We hope to see you again soon.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a very nice hotel right on the lakefront. We loved the complimentary snacks and beer at the welcome reception. That was fun! The restaurant is being re-done so the dining options were not ideal and there was a cafe that we were not sure was yet open or not. The pool and hot tub were super nice and the room was very comfortable and clean. My biggest complaint was the t.v. We were looking forward to watching a movie for the one night we were there on Netflix. Turns out our t.v. was not set up with wifi and upon asking the front desk we were told they were working replacing all the t.v.s and didn't get to our yet. So we thought we'd watch regular t.v. The guide was not working and the t.v. was extremely glitchy. Hard to watch anything when every minute or so, it froze up. So that was a bummer for our plans. The other complain was banging and loud vibrations from people working outside at 7 a.m. near our room's window. Too early for that! I'd stay here again and hope for a room with an upgraded t.v. and maybe stay on an upper floor to avoid construction noise.
Stayed 1 night in Mar 2024
Response from Dean on Mar 21, 2024
I am glad you had a great stay with us. I'm sorry for the tv issues during your stay as well as the construction. I hope that you will come back once all the renovations are done in June. The tvs should be set up to stream Netflix and other streaming stations at that time.

6/10 Okay

Kirsty

Traveled with family
Liked: Cleanliness, staff & service
Ac did not work
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Mar 20, 2024
Dear Kirsty,Please accept our sincerest apologies that your experienced issues with the HVAC in your guest room. Please know that our engineering team is investigating this concern now.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Mar 19, 2024
Dear Nicholas,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

4/10 Poor

Richard

Disliked: Staff & service
I don’t like that they have back my 200 for incidentals and the very next day took $93 from me. I’ve been there plenty of times they never did it once they did it. This time wasn’t happy with it. I will not be returning to this place ever again.
Stayed 2 nights in Mar 2024
Response from Dean on Mar 15, 2024
I am responding to your review of your recent stay at the Hilton Lake Champlain Burlington. I'm sorry that your stay was not enjoyable for you. To explain the charges to your credit card: You were charged 200 for the incidentals (100/night) which is charged to all guests. If nothing was charged to the room, that fee would be returned to you at check out (it would actually be removed from your bill as it was just a hold and not a charge). The 93 and change charge was for parking (16/night) and the mandatory Urban Destination Fee (32/night) which includes the 10/day food and beverage credit, high speed WiFi, and other amenities at the hotel.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was absolutely amazing! I brought my kids and we worked out for an hour. They had the long heavy ropes, 11 cardio machines, a deadlift/bench/squat machine, monkey bars, punching bag, adjustable weighted pull downs, kettle bells, dumbbells up to 70 lbs, medicine balls, step up platform, rope climbers, various bars and plates, and a trampoline - WOW!
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Mar 19, 2024
Dear Eric,We are so happy to read that you were able to take advantage of our state-of-the-art fitness center during your recent visit. Thank you for recognizing the amazing equipment and space that we are able to provide for our guests. We look forward to welcoming you back soon.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is under construction. The "bar" is a makeshift conference room. It was very bright, and there were plastic tarps around the ceiling area. Otherwise, it was fine, but visually, it looked terrible. It would have been nice to know before I booked.
Stayed 3 nights in Mar 2024
Response from Hilton Burlington on Mar 15, 2024
Dear John,We apologize that you did not fully enjoy your stay with us due to public areas being under renovation. We hope that you will give us a second chance when we convert to a Curio by Hilton in June 2024.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice and hospitality was superb 👌
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Mar 15, 2024
Dear Rich,Thank you again for staying with us at The Hilton Burlington Lake Champlain. We were honored to have been your host and very happy to see you enjoyed your visit with us. We look forward to welcoming you back soon.

8/10 Good

Charles

Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 3, 2024
Dear Charles,Thank you again for staying with us during your recent visit to Burlington. We were honored to have been your host and look forward to welcoming you back soon.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Hilton Burlington on Apr 3, 2024
Dear Michael,Thank you again for staying with us during your recnet visit to Burlington. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Guler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lake views and close to dining and shopping, very kind reception staff.
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Mar 12, 2024
Dear Guler,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We are very happy to read you enjoyed your recent stay with us. We look forward to welcoming you back soon.

8/10 Good

linda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hilton Burlington on Mar 6, 2024
Dear Linda,Thank you again for staying with us during your recent visit to Burlington. We were honored to have been your host and so happy to read you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

KATSIARYNA

Ok
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Mar 6, 2024
Dear Katsiaryana,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon

2/10 Terrible

Jesin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Find somewhere else to stay. I had a city view room directly, or the city view, apparently means looking straight onto a multistoried car park. People coming and going out of the car park could see straight into my room. If the room is not Lake facing, then it simply feels like an ordinary room in an ordinary hotel, and therefore $400/price charged is an extortionate price to pay. There is also mandatory facilities fee which is completely unreasonable, especially in deep winter where including a bike rental in that fee is useless as your can’t go cycling in deep snow. Not worth the money.
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Feb 23, 2024
Dear Jesin,First and foremost we are very sorry to read you did not enjoy your recent stay at our hotel. We did review your reservation details and noted that you had reserved a cityview room. We certainly recommend booking a Lakeview room for the best views in Burlington. Our Resort Fee not only includes outdoor amenities, but also our state of the art fitness center, indoor pool/whirlpool, 24/7 beverage pantries on each of our guest floors, premium wif-fi and concierge services. It is truly our hope that you give our hotel a second chance on a future visit to Burlington.

8/10 Good

Brooks, Haddam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Feb 26, 2024
Dear Brooks,Thank you again for visiting The Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We are thrilled to read you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

keith

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Feb 26, 2024
Dear keith,Thank you again for staying with us during your recent visit to Burlington. We were honored to have been your host and look forward to seeing you again soon.

10/10 Excellent

devon

Stayed 1 night in Feb 2024
Response from Hilton Burlington on Mar 24, 2024
Dear devon,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We look forward to welcoming you back soon.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing and tranquil experience! Would definitely recommend to others!
Stayed 3 nights in Feb 2024
Response from Hilton Burlington on Feb 23, 2024
Dear Danielle,Thank you again for staying with us at The Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We are so happy to read that you had an amazing stay with us. We look forward to seeing you again soon.

6/10 Okay

Kristy

Liked: Cleanliness
The 1 queen size bed with a city view was super small nothing like the room it showed when reservation. The city view was the top of parking garage and surrounding hotel rooms.
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Feb 19, 2024
Dear Kristy,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We would suggest booking one of our panoramic lakeview rooms next time you are in town to enjoy the magnificent sunsets over Lake Champlain.

10/10 Excellent

will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was so helpful and kind thank you so much!
Stayed 1 night in Feb 2024
Response from Hilton Burlington on Feb 19, 2024
Dear will,We are so excited to read you enjoyed your recent stay at our hotel. Thank you for taking the time to recognize the warmth and friendliness of our team. We look forward to seeing you again soon.

10/10 Excellent

Jose, Nashua

Stayed 1 night in Feb 2024
Response from Hilton Burlington on Mar 20, 2024
Dear Jose,Thank you again for staying with us at the Hilton Burlington Lake Champlain. We happy to know that you enjoyed your visit with us. We look forward to welcoming you back soon.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and very comfortable.
Stayed 1 night in Jan 2024
Response from Hilton Burlington on Feb 6, 2024
Dear Tomas,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. Thank you for recognizing the fantastic work of our team. We take cleanliness very seriously and happy to read you enjoyed your stay. We look forward to welcoming you back soon.