Hello Breanne,We are really sorprised about this comment; from our side we were always ready to assit you during your stay, even at the check out time, we were super worried about taking care of you before to go without breakfast, so, we prepared some breakfas boxes for you to dont leave the hotel without it. On that moment I personally ask you if everything was all right so far, but, you didnt mencioned any of these concerns to us, we never heard from you about any of these comments during your stay at Burbi Lake Lodge, if you will let us know about the situations we will gladdly assit you to take care about it. Rooms, have a heater inside and at the check in time we explained you where is it also with the extra blankets, we have no A/C at the room becuase of the cold and fresh wetaher we do have at this area, our geographic location offer to customers a real cloud forest experience, even thoug, if you will ask us about a fan or something like that, we will do our best at the front desk to find a solution for your confort.We did our best to offer you a nice stay at the hotel until the last day.Greetings, Carlos

Hello Manav, we appreciate your stay at our property but not everything you say in this comment makes sense to us,1- Burbi Lake Lodge as a Hotel offers a real cloud forest experience which is the main reason for coming to Monteverde from anywhere in the world, so any other concerns that people external to the experience have and that are not related to the The experience that Burbi Lake lodge offers and that Monteverde offers as a cloud forest destination has no reason to exist.In most hotel in the world the prices are always reflected in the stay in double occupancy, that is, two people "that is normal" and any additional person to the reservation must pay an extra regardless of the reservation channel, which is not normal as in Your case is to say that you come with a child less than a year old and then arrive with a child who is 15 years old. That seems strange to us, even more strange that you might be surprised why you should pay the additional fee because of course one-year-old children do not pay, children over 15 years old do pay because in any hotel they will be considered adults.2-That's right, our Hotel does not have a TV with the sole purpose that in a society so consumed by technology, people who stay at Burbi Lake Lodge have the opportunity to connect and let themselves be carried away by the nature that surrounds us and its environment without disturbances. (we have WIFI in the rooms for obvious communication reasons) our common area offers coffee, tea and hot chocolate to all our visitors with banana cake, which everyone generally appreciates since this amenity is always available,Our hotel does its business in a transparent and honest way and you can see the photos as well as a clear description of what our rooms have and do not have, so we always consider it very important that whoever visits us knows what is going to be offered and We believe that before paying or reserving a place our clients will do this analysis to be able to understand whether or not they want to stay with us, the price that you are placing in this comment is not acceptable or correct and is false because even charging you the extra you paid little more of 200 a night, remember that the hotel pays taxes on all its payments and if we see our net without taxes that would be. Additionally, this platform gave you a discount..3- On our property there are no dogs and in this area there are no street dogs, if you had any inconvenience you should have reported it to the reception so that we can take care of it and tell the owner or the police about the situation so that it could be resolved effectively.4 - Costa Rica has a very slow development in some rural areas, being a third world country in which, like many countries, political issues related to corruption and poor management of resources have led the country to not have all its streets paved, this is not just a fact about Monteverde, and to the taste of people who are used to 1st world roads this

Dear Kolby,Thanks for your comment!Was a pleasure to have you here!Kind regards

Dear Nancy, We thank you for your comments. We hope you enjoy the rest of your trip through Costa Rica. !Pura Vida!

Ow! muchas gracias!! We appreciate your words a lot. We're so glad you got the chance to connect, appreciate and enjoy what we have to share with our visitors It was so nice to meet you as friends and have you guys as our guests. We would love to have you back any time! Pura Vida! Hotel Burbi Lake Lodge

Thank you so much for your kind review, we hope you had a great time here at Burbi Lake Lodge, we wish you and yours the best for the future and hope to see you once again!!! Pura Vida!!!

We appreciate your kind review, we do our best to try and make the stay as pleasant as possible and part of this is acheived by our location, facilities. We could not thank you enough, because we are nothing without our guests.

Hello Mr.Posner! On behalf of our hotel Burbi Lake Lodge, we would like to thank you for choosing us to stay on your holiday trip. We really hope that we were able to fulfill all your requests and requirements made prior to your stay and that you had a great time. If you have any complaints or suggestions regarding our services and or facilities, please feel free to write back and comment. We hope that someday you will stay with us again, until then, we wish you have a great time in Costa RIca, and hope you have a, Happy New Year!!!

Hola Andres! Gracias por su comentario, la verdad para nosotros fue un gusto tenerlos como huéspedes muy simpáticos todos y pues de parte de Burbi Lake Lodge les agradecemos mucho por habernos preferido, esperamos tengan un excelente año nuevo, y que viva México y Costa Rica!

Thank you so much for your kind words Noa, you where wonderfull guest and we wish you two the best in this comming 2020. Hopefully we will see you back in Monteverde sometime. Pura Vida!

Muchas gracias por su comentario, sus sugerencias, y el hacernos saber su satisfacción en nuestras instalaciones y nuestro personal. Recuerde aquí siempre serán más que bienvenidos.