Apartment (Suite with Jacuzzi) | Balcony
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Reviews of Castellón de Juanambú Suites

3 out of 5
Castellón de Juanambú Suites
Avenida 9n 4n-120, Cali, Valle del Cauca

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 40 reviews" "
Rating 8 - Good. 15 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
I was very satisfied. The owner was very intentive. And the front desk was very nice. Helped with all my questions.
Stayed 10 nights in Jan 2024
Response from Federico, owner on May 8, 2024
Hello Robert, Thank you so much for your generous score

10/10 Excellent

CESAR

Business traveler
Liked: Cleanliness, room comfort
Buena opción de hospedaje y todo conectado
Stayed 2 nights in Dec 2021

10/10 Excellent

FREDERICK Gray

Liked: Cleanliness, room comfort
Excellent choice for Cali
Nice comfortable apt in a nice area.
Stayed 5 nights in Apr 2021
Response from Mabel Mosquera on Apr 29, 2021
Frederick, thak you for your comments, it is important for us.

6/10 Okay

Norman

Business traveler
Disliked: Cleanliness, room comfort
Need improvement
Was charge a higher amount, they have no cleaning service and if you ask for cleaning service there was an extra charge, they service no breakfast. The staff was nice and allow for business meeting which make this location the correct for business but they blame everything on covid
Stayed 5 nights in Oct 2020
Response from Federico on Dec 17, 2020
Dear Norman, thank you for your comments and for your business. Our type of business has changed somehow and we no longer offer daily cleaning nor to-your- room breakfast as you say due to social distancind and our effort to reduce staff - guest contact. Our rates continue to be very accessible and hopefully our property still in perfect conditions and making improvements to offer the best product possible. Hope you visit us again soon, best regards Federico de Sanctis - .

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, room comfort
Best place to stay!
Amazing place to stay, quiet, clean, the viewing. Great food you'll feel like home there . Me and my family enjoy it.
Beautiful view
Feel peaceful
Stayed 2 nights in Feb 2020
Response from Mabel Mosquera- Booking coordinator on Jun 9, 2020
Hello Gerardo! I'm glad that you had enjoyed your stay. We hope to can reopen soon and you can come back

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Miguel, USA

Liked: Cleanliness, amenities, property conditions & facilities
Great location. No noise problems during day nor night. Walking distance to great restaurants and nightlife. The staff is attentive and approachable at any hour.
Stayed 3 nights in Mar 2019
Response from Mabel Mosquera - Booking Coordinator on Mar 27, 2019
Hello Migel thank you for your comments about our service and our product, as well as the neighborhood we are in, we do agree this is one of the nicest areas of the city. We do appreciate you enjoyed your stay with us. Best wishes,

10/10 Excellent

Tavian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a nice place very clean amazing service let me tell you again amazing service
Stayed 3 nights in Jan 2019
Response from Federico de Sanctis, Manager on Feb 7, 2019
Hello Tavian it was great having you with us and a pleasure to have offered you our best service and a warm and helpful assistance, core of our mission. Thank you so much for your fine words, very much appreciated indeed. Hope to have you with us again soon, best wishes Federico de Sanctis, Manager

10/10 Excellent

kevin, Los ángeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two gentlemen at the front desk were very helpful and service oriented .
Stayed 5 nights in Sep 2018
Response from Federico de Sanctis, Manager on Sep 21, 2018
Hello Jón thank you so much for your comments that will be shared with our staff. Hope we can have you with us again soon

8/10 Good

GT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay, pros- good location, felt safe walking around neighborhood. Cannot say enough about staff EVERYONE was Great and helpful and room was spacious even had a safe. Cons- there was a film of dirt in closet, had to use sani wipes to be able to put clothes down. Air conditioner is OLD and Needs to be replaced like NOW too noisy and at times it barely cooled the room.
Stayed 4 nights in Jun 2018
Response from Mabel Mosquera -coordinadora de Reservas on Jun 19, 2018
411/5000 Mr. Tenorio receive a cordial greeting, we have taken very careful note of your comments about our product and our service which we always take very seriously to correct defects and errors and to congratulate our staff members who have excelled in their care with our guests. Sincere thanks and we hope to serve you again to appreciate our improvement

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
We enjoyed our stay. Although there are shops and restaurants nearby, the hotel sits at the top of a hill which makes it difficult for an elderly person. The wifi had very weak signal and it kept dropping connection. The staff was wonderful and very attentive.
Response from General Manager on Jan 6, 2017
Hello Fabian, thank you so much for your comments about our Hotel. Being on a topo of a hill is indeed great for some things but not so much for others such as alking up and down and we do understand that. We have taken seriously you comment on weakness of our internet and have strengthened our signal. Thanks again. Hope to have you with us soon again, Best regards F de Sanctis, Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Space. Shuttle is not free
The shuttle is not free and you have to pay per person and not the room. Stayed in the suite and the space was fantastic. Bed and pillows were super sorry firm which I love. Wish I could find the same pillows in the US
Response from General Manager on Jan 6, 2017
Hello, thank you so much for your comments. They are very important to improve our service, hope you visit us again the suite has been improved for your convenience. Best regards F de Sanctis Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
Hospitality was great couldn't ask for anything else. The front desk personnel were great
Response from General Manager on Aug 3, 2016
Thank you very much for your generous comment. Hope you visit us in the near future to experience our good service again, Best regards Mabel Mosquera

8/10 Good

Norman, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The service was excellent, my only complaint is no hot water
Response from General Manager on Jan 6, 2017
Hello, just saw your fine comments about us, thank you so much. Hope to have you soon with us again, F de Sanctis, Manager

10/10 Excellent

Martha

Traveled with family
Liked: Room comfort
Como en casa
El Edificio tiene excelente ubicación y los apartamentos son amplios y confortables.
Stayed 5 nights in Dec 2021

10/10 Excellent

Fernando Arturo

Stayed 1 night in Jul 2021
Response from Federico on Aug 3, 2021
Hola Fernando Arturo cordial saludo, muchas gracias por su generosa calificacion, esperamos poder atenderlo nuevamente muy pronto. Federico de Sanctis, Propietario

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers una experiencia familiar excelente
Fue una muy buena experiencia para disfrutar de Cali en familia, la comodidad, el Bienestar y la ubicación fueron excelentes!
Stayed 2 nights in Dec 2019
Response from Mabel Mosquera - Coordinadora de Reservas on Jan 7, 2020
Señora janet, gracias por sus amables comentarios, para nosotros es muy agradable saber que su estancia fue de su total agrado, cada día nos trabajamos en prestar un mejor servicio. Esperamos regresen pronto.

8/10 Good

Lilian N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos fue muy bien. Excelente atención y amabilidad
Stayed 1 night in Dec 2019
Response from Mabel Mosquera - Coordinaora de Reservas on Jan 2, 2020
Gracias por sus comentarios, día a día trabajamos para prestar un mejor servicio, espro poder tenerelos pronto de regreso.

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Stayed 1 night in Sep 2019
Response from Mabel Mosquera - Coordinadora de Reservas on Oct 2, 2019
Alberto gracias por su comentarios, a diario trabajamos para prestar un mejor servicio a nuestros huéspedes, esperamos regrese pronto

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mabel Mosquera - Coordinadora de Reservas on Jun 13, 2019
Buen dia y gracias por su puntuacion positiva sobre nuestro producto. Esperamos poder atenderlos nuevamente muy pronto

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
me fue muy bien , lotamre en cuenta cada vez que viaje a Cali.
Stayed 4 nights in Jan 2019
Response from Federico de Sanctis, Gerente on Feb 9, 2019
Muy buen dia Juan, muchas gracias muy sinceras por su generoso comentario sobre nosotros. Nos sentimos orgullosos de saber que nuestro esfuerzo por prestar una mejor atencion fue apreciado por usted, Mil gracias de nuevo, Federico de Sanctis, Gerente

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuidado con los cargos escondidos
Todo fue muy bueno hasta el check-out, además del seguro hotelero me cobraron $50,000 en impuestos, hasta ahí nada de raro, lo malo fue qué se negaron a reportar los $50,000 en la factura a la vez que indicaban un pago inferior al qué hice por las dos noches argumentando qué yo me estaba beneficiando al pagar los impuestos por valor menor......lastima porque hasta el último momento estuvimos contentos pero muy dudoso su proceder, quedé con la impresión de haber pagado la comisión yo a hoteles.com
Stayed 2 nights in Jan 2019
Response from Federico de Sanctis, Gerente Travelers Cali on Feb 7, 2019
Muy estimado señor, me permito contestar su comentario sobre el pago de impuestos y cargos escondidos a lo cual entiendo su preocupacion y dudas sin embargo dichas dudas deber recaer sobre la manera como Hotels.com ó su casa matriz Expedia.com, quienes seguramente pueden estar monitoreando este escrito por ser su portal. Procedo a explicar: Expedia o cualquiera de sus portales subsidiarios (en su caso Hotels.com) publica una tarifa nuestra que le cobra a usted al hacer la reserva. Hotels nos informa de su reserva a la tarifa que usted pago, pero nos reembolsa dicho valor MENOS una comision. Al hacer usted el check in con nosotros, solamente le podemos generar una factura por el valor neto que ellos nos pagaron. Adicionalmente le facturamos los consumos por servicios adicionales, el seguro hotelero y, de ser el caso segun la legislacion vigente, el IVA. Es evidente que al final del proceso usted pago mas a Expedia de lo que nosotros le facturamos y menos IVA del que corresponde por su compra tota. Sin embargo esta diferencia no es responsabilidad de nuestro hotel y esperamos asi lo entienda. Cordial saludo Federico de Sanctis, Gerente

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Mabel Mosquera - Coordinadora de Reservas on Jan 11, 2019
Gracias por sus comentarios, su opinion es muy impotante para nosotros.

8/10 Good

CHEN CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Mabel Mosquera - Coordinadora de Reservas on Oct 31, 2018
Estimado señor Chen Chung...Agradecemos sinceramente su comentario y puntuacion a nuestro producto que premia el esfuerzo diario de nuestro equipo por atender cada huésped con el mayor esmero. Ojalá nos visite nuevamente pronto.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Buen sitio para relajarse, disfrutar del sitio y la vista, adicional para disfrutar de la gastronomia de Cali.
Stayed 2 nights in Jul 2018
Response from Mabel Mosquera - Coordinadora de Reservas on Jul 26, 2018
Un cordial saludo agradecemos el habernos calificado, tomaremos muy en cuenta su valoracion y esperamos poder atenderla nuevamente muy pronto.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente hotel tengo que regresar
Stayed 1 night in Jun 2018
Response from Mabel Mosquera - Coordinadora de Reservas on Jun 21, 2018
Un cordial saludo agradecemos el habernos calificado, tomaremos muy en cuenta su valoracion y esperamos poder atenderla nuevamente muy pronto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel y ubicacion, el personal muy amable y el desayuno muy bueno y te lo llevan a tu habitacion.
Response from Mabel Mosquera - Coordinadora de Reservas on Jun 3, 2017
Gracias por sus comentarios, trabajamos cada dia para prestar un mejor servicio. Esperamos que regrese pronto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muchas gracias porpuntuacion! Esperamos poder servirte de nuevo en una muy pronta ocasion.

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble hotel. Buena ubicación y las habitaciones son muy buenas excelente servicio.
Gracias por sus comentarios, esperamos poder recibirlos en una proxima y pronta oportunidad. Saludos, Mabel Mosquera Coordiandora de Recepcion y Reservas

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción para viajar en familia
Amplio cómodo y buen desayuno
Response from General Manager on Dec 9, 2016
Gracias por sus comentarios, esperamos poder recibirlos en una proxima y pronta oportunidad. Saludos, Mabel Mosquera Coordiandora de Recepcion y Reservas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 17, 2016
Cordial saludo, Le esperamos de nuevo muy pronto.

10/10 Excellent

Korion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Excelente Hotel, recomendado 100%, los funcionarios del hotel cuentan con un servicio al cliente estupendo. Nos hospedamos en la habitación que cuenta con Jacuzzi y vista a la ciudad recomendada totalmente, tienen ademas su servicio de desayuno a la habitacion. En general todo muy bien!!!
Response from General Manager on Nov 17, 2016
Cordial saludo, muchas gracias por sus amables comentarios nos esforzamos para ofrecer cada vez mayor confort a nuestros huéspedes con detalles y servicios personalizados. Le esperamos de nuevo muy pronto

8/10 Good

Carlos H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniente boa localização
Boa opção para familias
Response from General Manager on Jan 6, 2017
Muchas gracias por su gentil comentario. Esperamos nos visite de nuevo muy pronto, Cordial saludo FdeSanctis Gerente/Manager

6/10 Okay

thomas

Liked: Cleanliness, room comfort
Response from General Manager on Aug 24, 2016
Muchas gracias por sus comentarios sobre nuestro producto, esperamos poder tenerlo con nosotros de nuevo, Cordialmente Mabel Mosquera - Coordinadora de Reservas

8/10 Good

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 3, 2016
Muchas gracias por tu comentario! Esperamos poder servirte de nuevo en una muy pronta ocasion.

8/10 Good

EDGAR, Bogota

Liked: Cleanliness, staff & service, room comfort
Un lugar para descansar y cerca de todo
La atencion es muy buena y las comodidades tambien, lo unico es q se requiere modernizar los aires acondicionados y fumigar
Response from General Manager on Aug 3, 2016
Muchas gracias por sus comentarios. Tratamos de mejorar todos los dias, cada vez que regrese será mejor el servicio lo esperamos..

10/10 Excellent

CLAUDIA, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Buen servicio y amabilidad, las habitaciones son comodas
Response from General Manager on Aug 3, 2016
Señora Claudia cordial saludo, gracias por sus amables comentarios. Nos esforzamos en ofrecer el mejor servicio con el mejor producto y apreciamos que nuestros huéspedes nos lo hagan saber. Esperamos poder atenderlo nuevamente muy pronto. Mabel Mosquera Coordinadora de Recepcion y Servicio al Huesped

6/10 Okay

Roberto, México

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
agua de la ducha no es caliente
el agua de la ducha sale tibia, en realidad es medio fría para bañarte cómodamente. Vi un comentario de otro huésped de hace mas de un año con el mismo comentario por lo que supongo en este hotel así es. Me cambié de hotel por esto. Si son dos personas en la habitación te cobran como 20 dólares adicionales.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 3, 2016
Muchas gracias por tu comentario! Esperamos poder servirte de nuevo en una muy pronta ocasion.