Ratings based on 332 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Buena locación. Staff amable y muy atento. Buena comida.
Comment from Hotel Management
May 16, 2017 by Gerencia, Hotel Management
Gracias por sus comentarios. Nos encanta saber que disfrutó de su estadía en nuestras instalaciones y esperamos su pronto regreso. Cordial saludo, Norma A.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Great hotel walking distance to downtown

Posted Apr 26, 2017
I have been to Cali multiple times and this is the first time I have enjoyed my stay so much because of this hotel. Very nice classy hotel with a great comfortable bed and 5 minute walk from downtown.
Comment from Hotel Management
Apr 26, 2017 by Gerencia, Hotel Management
We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Norma A. General Manager´s Assistant
2 out of 5
by A verified traveler from california

5 star hotel with horrible customer service

Posted Apr 18, 2017
Unwelcome staff service, the hotel for being a 5 star hotel and the history they have horrible customer service and the rooms need to be VIP and need urgent remodeling also constantly I needed to reminded it to do better cleaning. I was totally disappointed for their history that they have to be supposedly the best hotel and completely expensive. Completely terrible services
Comment from Hotel Management
Apr 20, 2017 by General Manager's Office, Hotel Management
Dear guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincerest apologies for the situations you experienced during your stay. We are really sorry and that is why we have forwarded your comments to the appropriate parties, so they will take the necessary steps to achieve our goal of consistent high quality for all our guests. Once again, thank you for bringing this matter to our attention and for your comprehension. We hope you give us the opportunity to offer you our best attention and quality of service you deserve on your next visit to the city of Cali. Cordially, Norma A. Gm's Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in the middle of lots of activities

Posted Feb 20, 2017
Pros: Location
Cons: Pool and gym opened late daily, if would be nice if this amenities would be available to its guests earlier and airport shuttle available onweekend
Location: The river offers a nice view and enjoyable walk. The park of the cats is nice, nice churches close by. Zoo and mountain pass are close by.
Hotel was really nice and the staff was very polite and friendly. Hotel was clean and very welcoming.
Comment from Hotel Management
Apr 20, 2017 by Gerencia, Hotel Management
We are really grateful for all the detailed information you wrote in your comment. Undoubtedly it's the best sample of a satisfied guest and that is why we will share them with our staff. Hope you will be back soon. Norma A. Gral Mgr´s Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Winston Salem, NC - USA

The best hotel in Cali, Colombia

Posted Feb 8, 2017
Pros: Everything. there is nothing wrong with it.
Cons: N/A
Location: Any where I wanted to go and everything I wanted to do was within the reach of its location.
I always use Intercontinental. It is the best Hotel by far in Cali. The whole staff is the most concerned personnel to make sure you are treated right. They are very friendly and professionally trained to make you stay Wonderfully pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from canads

Cali

Posted Feb 4, 2017
Great hotel. Staff always looking out for your comfort and interest. Spa is excellent. We. Had a two day stay over on our travels. Was the best choice, we felt relaxed and pampered, ready to set out on new adventures
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Great stay good food and very clean room, a must stay . Very happy with stay
4 out of 5
by A verified traveler

Clean and comfortable

Posted Dec 27, 2016 on Hotels
Wonderful place to stay. Rooms are clean and comfortable. The only disappointment was trying to order drinks on the patio one evening. The server came with menus but never came back. Other people around us were all being served. We ended up leaving.
5 out of 5
by A verified traveler

Top value for money.

Posted Nov 6, 2016 on Hotels
Breakfast was super nice and the staff were always friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

one of the best Hotels I have ever stayed.

Posted Nov 2, 2016
Location: 5 minutes from San Antonio and 10 minute drive from el cristo.
Had a 1 day stop in Cali before heading to Medellin, hotel was at the perfect location, front desk personal were very welcoming and professional, excellent breakfast and free airport shuttle, I never write reviews but I needed to mention how great my one day stay was. Will be back very soon..