Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews of Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5 out of 5
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive
Boulevard Kukulcan Km.16.5 Lotes 56-A-I, y 56-A-2 Segunda Etapa Turistica, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 66 out of 136 reviews" "
Rating 8 - Good. 31 out of 136 reviews" "
Rating 6 - Okay. 14 out of 136 reviews" "
Rating 4 - Poor. 14 out of 136 reviews" "
Rating 2 - Terrible. 11 out of 136 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daron Jase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable. The hotel wasn’t fully complete so there was some things not available to us. Even so, everything was great. Shoutout Jennie aka JLo!
Stayed 3 nights in May 2024

8/10 Good

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment eehh! Music was boring.
Stayed 3 nights in May 2024

10/10 Excellent

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

virginia

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from eConcierge on May 23, 2024
Hola, hola Virginia! Thank you so much for your wonderful rating. Your feedback is invaluable in helping us monitor our guests' satisfaction and continually enhance our services. We look forward to welcoming you back to Hyatt Vivid Grand Island soon. Kind regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from eConcierge on May 22, 2024
Hola, hola Victoria! Thank you for sharing your rating with us. It was a pleasure to have been at your service, and we would be delighted to welcome you back very soon here at Hyatt Vivid Grand Island. Best regards,

6/10 Okay

LAURA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facility is gorgeous. Only half of the hotel was open but that didn’t matter to us. I must say I was very disappointed with the food and the drinks… the only restaurant we enjoyed was at the italian restaurants. The drinks were very watery and the bartenders had no idea when we asked for different options… we tried chicken on every food place and they undercooked it every time. One lady at the bakery bar was very rude as well… apparently she has a problem heating pastries for customers. It’s a new hotel and they are figuring things out but they need to work on the things customers are always looking for, food, drinks and customer service. The place was gorgeous and clean, the views were amazing too. Im not coming back here but i hope they change for the better
Stayed 3 nights in May 2024
Response from eConcierge on May 22, 2024
Hola, hola Laura! Thank you for sharing your detailed experience with us. We apologize for any shortcomings you experienced during your stay. Regarding your comments, we want to clarify that our hotel is operating normally and is fully open. However, please note that our sister property next door is still undergoing construction. Your feedback is invaluable to us, and we have shared your comments with our team to address the opportunities for improvement in our food and beverage options, as well as the situation with the customer service received. Please rest assured that we take your comments seriously, and we are implementing necessary retraining measures to prevent similar issues in the future. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future. Warm regards,

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is still brand new so there is certain sections that were not completed but it was not an issue. It still a beautiful place. Favorite parts was the rooftop pool and bar as well as the spa. The bartenders were amazing and friendly. The ladies at the spa were great as well
Stayed 3 nights in May 2024
Response from eConcierge on May 22, 2024
Hola, hola Juan! Thank you for sharing your comments regarding your recent experience with us. We are thrilled to know that you had a great vacation and appreciate your positive remarks. We cannot wait to welcome you back to the paradise of Grand Island very soon! Best regards,

2/10 Terrible

Cameron

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
How do I even begin this review. Within first 5 min of being at the resort my entire party was denied any shots. They explained they no longer serve shots. Restaurants are barely open and food is mid grade I have to say I ate better at a taco stand on the highway. The staff loves to debate and argue with you on the resorts behalf. If I could give 0 stars I would I am simply writing this review because I wish I had known or been pre warned. You spend a lot of money on these trips you should get what you pay for so do yourself,friends and family a favor and check out some of the other resorts Cancun has to offer.
Stayed 4 nights in May 2024
Response from eConcierge on May 21, 2024
Hola Cameron, thank you for taking the time to share your review of your stay with us. We are truly sorry to read about the deficiencies you encountered, as they are not indicative of the experience we strive to provide. If this stay was impacted by unusual circumstances, please accept our sincere apologies. Rest assured, we have thoroughly discussed your feedback with our team to address any shortcomings. We are committed to surpassing our guests' expectations, and we would be honored to welcome you back in the near future to offer you an exceptional stay. Best regards,

2/10 Terrible

John

Traveled with group
Disliked: Amenities, property conditions & facilities
Worst Hyatt experience. No Food past 10:30pm or roomservice. Portions at restaurants were horrible. No Buffet open. Half restaurants closed
Stayed 4 nights in May 2024
Response from eConcierge on May 21, 2024
Hola John! Thank you sincerely for taking the time to share your experience with us. We are genuinely disappointed to learn that our dining options did not meet your expectations. At our hotel, guest feedback is highly valued as it helps us continuously improve our services. Your insights are invaluable in our pursuit of providing an exceptional experience for all our guests. Rest assured, your comments will be carefully considered and addressed. We sincerely hope for the chance to welcome you back in the future, where we aim to surpass your expectations. Best regards,

6/10 Okay

Parker

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was mislead, The property is only about half completed. Pools close at 6pm, which is completely unacceptable. Upon returning from an excursion we couldn't unwind in the pool. No hot tub, outside bars close at 5-6pm. The food was average and in some cases made me sick. Rooms are very nice and clean. Staff does a great job. This resort has a ton of potential, but seems to need a bit more of refinement.
Stayed 8 nights in May 2024
Response from eConcierge on May 21, 2024
Hola Parker! Your feedback is greatly appreciated, and we want to thank you for taking the time to share it with us. We genuinely apologize for any inconvenience you encountered during your stay. It is important for us to address your concerns with care and understanding. Our guests' comfort is paramount, and we want to assure you that our hotel is operating smoothly. Any ongoing construction nearby is from a neighboring property. We are truly sorry that your experience fell short of your expectations. Your valuable feedback has been shared to our team, and we are committed to making necessary improvements. We sincerely hope for the opportunity to welcome you back in the near future. It would be a pleasure to show you the true essence of our hospitality. Warm regards,

2/10 Terrible

redjep

Disliked: Cleanliness, amenities, property conditions & facilities
Camery bad
Stayed 3 nights in May 2024
Response from eConcierge on May 20, 2024
Hola redjep! Thank you for sharing your rating. We are eager to learn more about your stay to ensure we continue improving our services. Your feedback is invaluable to us and we hope to have the opportunity to welcome you back and provide an even better experience next time. Kind regards,

10/10 Excellent

Alberto Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
We love it
Stayed 3 nights in May 2024
Response from eConcierge on May 20, 2024
Hola, hola Alberto Antonio! Thank you for rating us 5 out of 5. We are thrilled to read that you had a wonderful experience and look forward to your second visit. Kind regards,

8/10 Good

Ajeshkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining. Too far from main road
Stayed 4 nights in May 2024
Response from eConcierge on May 20, 2024
Hola, hola Ajeshkumar! Thank you for sharing your comments with us. We appreciate your suggestions and, as part of our regular practice, we will share these insights with our team. We hope to have the pleasure of welcoming you back for an even better experience. Kind regards,

10/10 Excellent

Ajeshkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooftop is very nice. The property is nice but no 24 hours food service and restaurants are open or closed not all are open everyday. The property is setback very far so no easy access to the main road
Stayed 3 nights in May 2024
Response from eConcierge on May 20, 2024
Hola, hola Ajeshkumar! Thank you for rating us 5 out of 5 and for sharing your comments with us. We appreciate your suggestions and, as part of our regular practice, we will share these insights with our team. We hope to have the pleasure of welcoming you back for an even better experience. Kind regards,

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Prettty boring resort, Restaurants food taste good but the food could barely satisfy a 5 year old..very too small portions and we had to wait an hour for food. We went to the Italian restaurant but the lagsania was reheated…I know cause I’m a head chef of a 4 star restaurant. And the pasta was over cooked. Staff was super super friendly and I know it’s new resort but the entertainment was very lacking,
Stayed 5 nights in May 2024
Response from eConcierge on May 20, 2024
Hola John, thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they help us improve our services and guest experience. Your comments are concerning and do not reflect our regular resort experience. We will address these issues with our team to ensure improvements are made. We hope you will consider giving us another chance to provide you with the amazing experience you deserve. Please feel free to contact us directly for any future reservations so we can ensure your stay is more enjoyable. Kind regards,

10/10 Excellent

Bryon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 3 nights in May 2024
Response from eConcierge on May 19, 2024
Hola, hola Bryon! Thank you so much for taking the time to rate our resort 5 out of 5. It is important for us here at Hyatt Vivid Grand Island to read about the experiences of our guests. As part of our regular practice, we have shared your rating with our team, who constantly work to ensure that all of our guests receive only the very best in service. We look forward to having you back home in the near future. Sincerely,

10/10 Excellent

Fonzette

Stayed 4 nights in Apr 2024
Response from eConcierge on May 20, 2024
Hola, hola Fonzette! Thank you for sharing your rating with us. This helps us monitor the experiences of our guests here at Hyatt Vivid Grand Island. Hope to see you soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from eConcierge on May 20, 2024
Hola, hola Kevin! Thank you for sharing your rating with us. It was a pleasure to be at your service. We would love to learn more about your stay so we can identify how to make your next vacation even better. Kind regards,

10/10 Excellent

Leyevit, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, new and clean. The staff was the best, super friendly and helpful. Only at dinner it is only a la carte, and after three days of eating at restaurants you need more variety, maybe a buffet.
Stayed 3 nights in May 2024
Response from eConcierge on May 19, 2024
Hola, hola Leyevit! Thank you for sharing your feedback with us. We are thrilled to read that you enjoyed your stay at Hyatt Vivid Grand Island. Our team will be delighted to know that their friendly and helpful service made your stay memorable. We appreciate your comments about the dining options. Your suggestion for additional offers is highly valuable to us, and we will certainly consider it. Thank you once again for your review. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 9 nights in May 2024
Response from eConcierge on May 20, 2024
Hola, hola Vladimir! Thank you for sharing your rating with us. We would love to learn more about your experience so we can identify areas for improvement next time and provide you with an even better experience. Kind regards,

10/10 Excellent

Rafael R, North Andover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs More Entertainment past 6PM
Stayed 3 nights in May 2024
Response from eConcierge on May 17, 2024
Hola, hola Rafael R! Thank you for rating us 5 out of 5. We read your observation about more entertainment options and took note of it. As our regular practice, we have been happy to share your remarks to our team who constantly work on ensuring that all of our guests only receive the very best in service. We look forward to having you back home in the near future. Sincerely,

2/10 Terrible

Kyle

Disliked: Staff & service
Stayed 7 nights in May 2024
Response from eConcierge on May 17, 2024
Hola Kyle, thank you for taking the time to share your rating with us. Your feedback is truly valuable, and we are genuinely concerned about your experience. We would greatly appreciate any additional feedback you can provide to help us identify areas where we can improve our services. Ensuring our guests' satisfaction is our top priority, and we would welcome the opportunity to make things right. We hope to have the chance to welcome you back and provide you with a much-improved experience. Best regards,

4/10 Poor

Rufina, highland mills

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I would like my money back due to: - misleading advertising of all activities and entertainment. -constant from 7 am construction banging and moving screeching notices inside of the room and by the pool
Stayed 7 nights in Apr 2024
Response from eConcierge on May 17, 2024
Hola Rufina, thank you for sharing your comments with us. We regret to learn that your experience was far from pleasant. This falls short of the standard we aim to uphold, and our management team is already aware of your experience to further investigate the situation. Guest feedback helps us to continually monitor our services. We appreciate your input and remain at your disposal for any further comments. We truly hope you will consider giving us a second chance in the near future to provide you with the vacation experience you deserve. Kind regards,

4/10 Poor

Amit

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Decor, restaurants, pool and waiter staff was amazing. Front desk management and staff were extremely rude and lied about multiple things about the room and inclusions. New property so still working out things so I’d give it some time before booking. Active construction going on during the day and early mornings so will get distrusted sleep/rest.
Stayed 6 nights in May 2024
Response from eConcierge on May 16, 2024
Hola Amit, it is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Rest assured, your feedback has been shared with our management team for improvements in our guest experience. We also thank you for your positive insights, and hope you evaluate to give us a second chance in the near future to give you the vacation you truly deserve and characterize us. Best regards,

10/10 Excellent

Anny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Definitely coming back when i am able to, great service. Place is beautiful and have very friendly staff! I do not know what i liked the most if the beautiful suite, the food, the rooftop pool, the drinks, the weather, the safety, or the Amazing people they have working for the resort!
Stayed 3 nights in May 2024
Response from eConcierge on May 16, 2024
Hola, hola Anny! We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Hyatt Vivid Grand Island. We are overjoyed to read that you have enjoyed your stay, especially the service provided by our amazing staff. Please be confident that we have shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the pleasure of being your hosts again in the near future. Best regards,

10/10 Excellent

Lindsay Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all-inclusive resort stay so nothing to compare it to but it was a great experience. Hotel is BRAND new so super clean and sparkly. Friendly and helpful staff and nice pool and restaurants. Make sure to note: you have to reserve a shuttle time with the concierge to get to their off-site beach club. It was a bit of a hassle with minimal trips offerd to and from the beach each day. However, it is a beautiful area once you get there. Overall a great experience.
Stayed 3 nights in May 2024
Response from eConcierge on May 16, 2024
Hola, hola Lindsay Jean! Thank you so much for rating us 5 out of 5! Your feedback is incredibly valuable to us as it helps us continually monitor and enhance the service we provide. Rest assured, we will share your comments with our team to keep improving our offerings. Have an excellent day, and we look forward to welcoming you back soon at Hyatt Vivid Grand Island! Sincerely,

4/10 Poor

Bong, Aldie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in May 2024
Response from eConcierge on May 18, 2024
Dear guest, we appreciate the time you took to share your rating. We apologize for any shortcomings in our end and would love to learn more about your experience so we can improve our services in the near future. Rest assured, we would like to earn back your preference. Kind regards,

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, amenities
Place was nice, beds are super noisy could hear them from other peoples room. Away from everything very secluded. Staff still has alot of work to do, wait times at restaurants were alot . Over all it was an ok expericence. Would I stay here agin? Probably not.
Stayed 4 nights in May 2024
Response from eConcierge on May 14, 2024
Hola, hola Sandra! Thank you for sharing your insights which are invaluable to us as we strive to continually improve our service. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work to enhance the experience we provide, you may decide to give us another opportunity to serve you better in the future. Best regards,

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The most property is absolutely stunning!! They have a ton of people working to keep the place clean. Rooms were super clean and spacious which I loved. Best food was the roof top Japanese, breakfast buffet and Aglio. The service from the staff was horrible from the moment we got there. They were so rude and unprofessional. Would blow whistles at everyone to get out of the pool leaving us with no towels. Also really hard to get a dinner reservations but I recommend just walking up and waiting. Service was extremely disappointing but overall the restaurant property was beautiful and we made the best out of our experience. Would come back for the beach club alone. It was so stunning!!
Stayed 3 nights in May 2024
Response from eConcierge on May 14, 2024
Hola, hola Sarah! Thank you for sharing your experience and rating with us. We are glad to learn about the positive aspects of your stay, such as the rooms, cleanliness, and food. Nevertheless, we regret the issues you unfortunately experienced during your recent visit, and we hope you would accept our sincerest apologies. This situation is very atypical and does not reflect our usual hotel experience. We sincerely hope you will give us a second chance to offer you the exceptional vacation you deserve. Kind regards,

2/10 Terrible

Yu

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
All the restaurants wasn't open and requires reservation. Food wasn't good either.
Stayed 5 nights in May 2024
Response from eConcierge on May 14, 2024
Hola Yu! Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations during your recent visit. We want to mention that our restaurants operate on a rotating basis. Your feedback is incredibly important to us, and we will thoroughly review your remarks. Rest assured, we will share your comments and insights with our food and beverage team. We hope you will give us another opportunity to provide you with the truly remarkable experience you deserve. Sincerely

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what an incredible stay! The Hyatt Vivid exceeded my expectations in every way. From the moment I arrived, the staff were warm, welcoming, and went above and beyond to make me feel at home. The room was immaculate, comfortable, and stylishly appointed. The bed was heavenly, and the amenities were top-notch. The hotel's location was perfect, with easy access to all the local attractions. But what truly made my stay stand out was the exceptional service from the entire team. Friendly, attentive, and always willing to help, they made my stay truly unforgettable. If you're looking for a five-star experience, look no further than the Hyatt Vivid. I can't wait to come back and stay again!"
Stayed 3 nights in May 2024
Response from eConcierge on May 14, 2024
Hola Jonathan! Wow, thank you so much for your amazing review! We are thrilled to read that your stay at Hyatt Vivid Grand Island exceeded your expectations in every way. Our team takes great pride in providing warm, welcoming, and exceptional service, and it is wonderful to know that we made you feel at home. We cannot wait to welcome you back for another fantastic experience in this paradise. See you soon to create more joyful moments! Kind regards,

10/10 Excellent

Quashonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect !
Stayed 2 nights in May 2024
Response from eConcierge on May 14, 2024
Hola, hola Quashonna! We are delighted to read that your stay with us was perfect. It is wonderful to know that you had such a great experience. We cannot wait to welcome you back for your next vacation at Hyatt Vivid Grand Island. See you soon!

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 3 nights in May 2024
Response from eConcierge on May 14, 2024
¡Hola, hola Amaury! Muchas gracias por compartir tu calificación. Nos alegra leer que tu estancia en Hyatt Vivid Grand Island fue perfecta y estaremos encantados de recibirte nuevamente en un futuro cercano. Saludos,

4/10 Poor

Hector

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No where on Expedia said there was still construction happening at the resort. Half of the amenities I paid for were not even available. I talked to resort before booking to see if spa was available and they said yes, but when we got there only limited services were available, the physical spa was closed. They did not have proper equipment for my pregnant wife to get a massage. Where that was the whole reason this trip was booked. For our baby moon. Very terrible service from resort and Expedia for not being updated.
Stayed 4 nights in May 2024
Response from eConcierge on May 14, 2024
Hola Hector, thank you for taking the time to write a review about your stay at our resort. We truly value your observations as our guests' feedback is incredibly important to us. We will carefully review your remarks and make conscious efforts to address them. While we understand your feelings about the situations you experienced during your stay, we hope that our response to your feedback restores some trust in us. We would greatly appreciate another opportunity in the future to provide you with the vacation experience you deserve. Please feel free to contact us directly so we can ensure your next reservation is taken care of in the best possible way. Best regards,

8/10 Good

david

Liked: Staff & service
Nice industrial modern design, fantastic pools, especially view from roof pool. Service was friendly and attentive, good food at Italian and Asian restaurants. Disappointed in Vantage club; didn’t receive all listed amenities ( spa not open, no a la carte breakfast, no champagne in room). Make sure to reserve shuttle to beach club early. Only 20 passenger van, limited times esp. on returning to resort. Concrete floors in hall transmitted noises from inconsiderate guests into your room.
Stayed 4 nights in May 2024
Response from eConcierge on May 14, 2024
Hola, hola david! It is a pleasure to read such a detailed overview of your recent visit. We appreciate the time you invested in writing this review. Your feedback is fundamental to us, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards,

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to relax
Stayed 6 nights in Apr 2024
Response from eConcierge on May 14, 2024
Hola, hola Gustavo! Thank you for sharing your rating and thoughts. We eagerly anticipate your next visit to Hyatt Vivid Grand Island for an even more relaxing experience. Best regards,

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great ! The only issue was dining and the drinks were like syrupie with cheap liquor unless you are specific. The food was artificial asf and I was probably bloated the whole trip. Would definitely come back if they fix the dining option all you need is real food that’s rubber plastic stuff ain’t it. Cheers mate !
Stayed 4 nights in May 2024
Response from eConcierge on May 14, 2024
Hola, hola Ahmed! Thank you for sharing your comments regarding your recent experience with us. We truly regret to learn that our food and beverage options did not meet your expectations. Guest feedback is invaluable to us, as it allows us to continually improve our services. Rest assured, your suggestions will not be overlooked, and we appreciate your kind remarks. We look forward to welcoming you back and providing you with an even better experience in the future. Best regards,

2/10 Terrible

Tirathpal

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay at this property. This was the worst trip we ever took. The service was horrible and staff wasn't helpful at all. Half the things weren't working and despite of them saying that they will fix things, no one came to fix anything. They opened too early and dont have the amenities and staff to cater guests.
Stayed 4 nights in May 2024
Response from eConcierge on May 14, 2024
Hola Tirathpal, we appreciate the time you spent writing a review of your stay with us. It seems there were a number of deficiencies encountered, which are very atypical and not reflective of our usual hotel experience. If this stay was marred by irregular circumstances, we sincerely apologize. We have thoroughly briefed our team on your comments. We strive daily to exceed our guests’ expectations and would love the opportunity to host you again in the near future for a remarkable stay. Warm regards,

8/10 Good

E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP status with Expedia didn't get us any upfrade or champagne, nothing. I showed her email and she just ignored it. It was sufficient for a fairly new opened resort. Not everything was opened. Breakfast buffet was small compared to other resorts but it fed us. Portions at restaurants are very small but we didn't go hungry. I wish the room service was offered later than times offered because ypu do get hungry after 11 pm. Some staffs were excellent, some definitely needs training on customer service. With time, I'm sure they'll get better and we recommend this place. Love the bathroom products too.
Stayed 5 nights in May 2024
Response from eConcierge on May 14, 2024
Hola, hola E! We appreciate you sharing your experience with us. We apologize for any oversight you may have encountered during your stay. Rest assured, we take your feedback very seriously and have implemented necessary retraining measures to enhance the quality of our service. Additionally, we value your suggestions and have shared them with our team. We are glad to read that you enjoyed the bathroom amenities and had an overall positive impression of our resort. Thank you for your recommendation, and we look forward to welcoming you back in the future for an even better stay. Warm regards,

10/10 Excellent

Viengthong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from eConcierge on May 11, 2024
Hola, hola Viengthong! Thank you so much for taking the time to share your rating with us. It truly warms our hearts to learn that you had a wonderful experience at Hyatt Vivid Grand Island. Our team takes great pride in providing exceptional service, and we are thrilled to know that we could make your stay memorable. We cannot wait to welcome you back for another fantastic stay. Warm regards,

8/10 Good

Aleah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff was very attentive, nice and made sure we enjoyed our stay. I do wish they were more informative about the restaurant schedule and the pool closing at 7pm. There wasn’t much info given about the beach club but that also closes early (at 5pm) I was there within their first month of opening so I expected some kinks, as fine progresses I assume it will get better. Also I wish there was a lunch and dinner buffet.
Stayed 3 nights in May 2024
Response from eConcierge on May 10, 2024
Hola, hola Aleah! Thank you for taking the time to share your feedback with us. We are thrilled to read that you enjoyed your stay and we truly appreciate your valuable suggestions, which will be shared with the team for improvement. We look forward to the opportunity to welcome you back in the future and provide an even more exceptional experience. Warm regards,

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is newly opened and feels like it (May 2024). Lots of maintenance, repairs, power cuts and general gremlins. Grounds are unfinished. Restaurants are very mixed in quality, some great, some definitely below par. Strange closing times for bars/pools right in the middle of the best/busiest part of the day (5pm). Junior suite was a large room with odd utilization of space - huge balcony with just a small table and two chairs, sitting area with a definintely not 5-star sofa. Great shower though.
Stayed 7 nights in Apr 2024
Response from eConcierge on May 9, 2024
Hola, hola Robert! Thank you for taking the time to share your feedback. We genuinely appreciate your comments, as they are invaluable in our continuous improvement efforts. We are glad you brought up the observation about our grounds; indeed, our design incorporates polished concrete elements. Your input has been shared with our team, and we are fully committed to making the necessary enhancements. We eagerly await the opportunity to welcome you back soon and offer you an even more exceptional experience. Warm regards,

10/10 Excellent

Bridgitte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot stress enough how perfect everything was. I was nervous since it is a new resort but everything was perfect. Staff was amazing! I want to give a shoutout to Dayner at the beach club, he made my experience 10x better- as well as Jorge and Daniel, they were on top with the drinks. I didn’t get around to try all the restaurants but from what I heard from other guest, nothing disappointed. Thanks for a memorable birthday trip- will definitely be back :)
Stayed 4 nights in Apr 2024
Response from eConcierge on May 9, 2024
Hola, hola Bridgitte! Thank you so much for your glowing review about your recent stay with us! We are thrilled to learn that your experience at our resort exceeded your expectations and made your birthday trip truly memorable. It is wonderful to read that our staff, including Dayner, Jorge, and Daniel, contributed to making your stay exceptional. We will be sure to pass along your kind words to them. We are delighted that you enjoyed our amenities and dining options, and we cannot wait to welcome you back for creating more joyful moments. Best regards,

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from eConcierge on May 9, 2024
Hola Allen! Thank you for taking the time to share your rating with us. Your feedback is valuable to us as it helps us understand your experience better. We would love to learn more details about your stay so that we can address any areas for improvement and ensure a more enjoyable vacation for you in the future. Your satisfaction is our priority, and we hope you will consider giving us a second chance to exceed your expectations. Warm regards,

10/10 Excellent

Elroy King Miles, Granbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being a brand new resort the staff was amazing. The food was amazing. They had everything you could want at an all inclusive resort. I cannot stress how great the staff were.
Stayed 4 nights in May 2024
Response from eConcierge on May 8, 2024
Hola, hola Elroy King Miles, greetings from Hyatt Vivid Grand Island! We sincerely appreciate your feedback and thank you for sharing your rating with us. It was our pleasure to have you as our guest, and we are already looking forward to welcoming you back for another wonderful stay. Warm regards,

8/10 Good

Biagio John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from eConcierge on May 9, 2024
Hola, hola Biagio John! Your feedback is truly valued, thank you for sharing your rating. We would like to learn further insights into your stay, enabling us to enhance your future experiences with us. Best regards,

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The construction that was still going on was bothersome, noisy at times. Our room had issues, but service was prompt to come and resolve them each time. The limited dining times and restaurant closures was disappointing, but the food was great. Would’ve been nice to be able to view the bay from the (ground level) pool areas. Transportation was very limited and inconvenient to walk anywhere. The pools and beach club closed way too early. Gift shop was overpriced and we were unable to use our “resort cash” there.
Stayed 6 nights in Apr 2024
Response from eConcierge on May 7, 2024
Hola, hola Michelle! Thank you for taking the time to share your feedback with us. While we regret any shortcomings on our part, we genuinely appreciate your positive comments regarding our prompt assistance. Your insights are incredibly valuable to us, and we will certainly share them with our management team for further improvement. We look forward to the opportunity to welcome you back and provide you with an even better experience. Best regards,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from eConcierge on May 8, 2024
Hola, hola Denise! Thank you for rating us and sharing your feedback on Expedia. It was a pleasure to host you during your stay at Hyatt Vivid Grand Island. We look forward to welcoming you again very soon!

10/10 Excellent

MARIA, Hazleton

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from eConcierge on May 8, 2024
Hola, hola Maria! Thank you for taking the time to share your rating with us. We are delighted to read your positive remark regarding the cleanliness of our property. However, we are always striving to enhance our guests' experiences, and your insights are invaluable in this process. We would love to learn more about your stay so that we can pinpoint areas for improvement. If you would like to provide additional details, please do not hesitate to reach out to us. We eagerly await the opportunity to serve you again in the future! Best regards,

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from eConcierge on May 14, 2024
Hola Kevin! Thank you for sharing your rating. We value your feedback and would appreciate learning more about your stay to identify areas where we can improve our services. We sincerely hope you'll consider giving us a second chance to renew your confidence in our resort. Please feel free to contact us at your convenience. Best regards,