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Reviews of Mia Reef Isla Mujeres - All Inclusive

4 out of 5
Mia Reef Isla Mujeres - All Inclusive
Calle Zazil-Ha S/N, Zona 7, Islote El Yunque, Isla Mujeres, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 487 out of 1005 reviews" "
Rating 8 - Good. 262 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 65 out of 1005 reviews" "
Rating 2 - Terrible. 58 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Fethi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As stay was ok good stat all friendly clean , but I had a really bad experience with the house keeper that was missing my money , was 500 US dollars missing from my room and the. Lobby nothing can do about
Stayed 5 nights in May 2024

6/10 Okay

Everett, Smithville

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location was beautiful and the staff was great. The property needs updated and repaired. No hot water and the shower head was broken, holes in the blackout drapes, rust on the curtains, tv broken shampoo and conditioner bottles were used. Under par for a 5 star resort. The birds were loud and stunk, bird poo everywhere.
Stayed 4 nights in May 2024
Response from Martin from concierge on May 6, 2024
Dear everettThank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Harold Edward, Allen Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We first came to Mia Reef in 2018 and loved it. Great location. Awesome snorkeling. Decent accommodations and food. On a 1-5 scale ... 5 for location, 5 for staff, 3.5 for rooms and 3 for food. Food is their weakest point. Not enough variety and so so on quality at times. Kudos to Guillermo and Chris. These men were so helpful on numerous fronts and were greatly appreciated!
Stayed 10 nights in Apr 2024
Response from Martin from concierge on May 6, 2024
Dear Harold Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe at this resort. We did wish that the food was kept warmer on the buffet. Its a great place to get "lost" in the day as there are no clocks!! 😊
Stayed 5 nights in Apr 2024
Response from Martin from concierge on May 6, 2024
Dear AshleyThank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Monika Marzena

Traveled with group
Liked: Cleanliness, staff & service
The location was the best part of the hotel. Food was good, service excellent. Room was clean. Close to downtown . Definitely we will come back.
Stayed 4 nights in Apr 2024
Response from Martin from concierge on May 10, 2024
Dear monika Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Cindy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the property is beautiful
Stayed 5 nights in Apr 2024
Response from Kevin from Concierge on May 5, 2024
Dear Cindy Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Keith, Buda

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Apr 2024
Response from Kevin from Concierge on May 5, 2024
Dear KeithThank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is beautiful! The personnel was always working hard to make sure everything was in top condition. Very clean and comfortable. It never seemed crowded. Food options were breakfast/lunch/dinner buffet or Mexican/italian restaurant (dinner only). They all had good options. On most nights there was an entertaining show at 8. The beach is kid/non swimmer friendly. If you are looking to relax on the beach and enjoy a chill laid back environment this is the place to do it!
Stayed 6 nights in Apr 2024
Response from Martin from concierge on May 3, 2024
Dear jacqueline Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

RoseMary

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2024
Response from Martin from concierge on May 3, 2024
Dear rose Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property. The best location on the island!
Stayed 5 nights in Apr 2024
Response from Ricardo from concierge on May 1, 2024
Dear Paul Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

2/10 Terrible

Anderson

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed overall.
Stayed 3 nights in Apr 2024
Response from Kevin from Concierge on Apr 30, 2024
Good afternoon Mr. Anderson Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ricardo from concierge on Apr 30, 2024
Dear Emma Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mia Reef was perfect. Great food, drinks and beautiful beach!
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on Apr 30, 2024
Dear Samantha Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Erika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great with just a few minor issues. First, my room was not ready upon check in. Waited 2 hours for that, but luckily concierge took our bags so we were able to just eat/hang out at the beach. The food like most all inclusives is okay, just have to find what is good pretty much. The buffet always had tons of options and the place near the beach to eat had some good tacos. The 2 other restaurants on property require 24 hours notice for reservations. Last thing that kept us awake at night was the birds! If you're staying in an ocean front villa, make sure to check the bird mating schedule. We were told they are there for 4-5 months and they are LOUD! All night and all day, sounded like cats fighting at the door, bring good earplugs! We went end of April. Everything else was great! The staff, the amenities, the property is GORGEOUS. The beaches are so nice and in the front there's great snorkeling. Also a highlight of this hotel is Kings Pool! It is a must when staying here! It has the best snorkeling on property and is so beautiful, we spent a whole day at this pool and had it all to ourselves. Place is definitely great if you just want to stay and have a few chill beach days for sure! Kept nice and clean as well. We did an excursion one day and transportation was easy! Would definitely come back.
Stayed 3 nights in Apr 2024
Response from Ricardo from concierge on Apr 29, 2024
Dear Erika Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Renee Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ricardo from concierge on Apr 29, 2024
Dear Renee Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

Evelyn, Alexandria

Traveled with partner
Disliked: Amenities
Surroundings are incredible! Amazing beach, best in the island, amazing for snorkeling. The hotel room is ok and the hotel`s location is just the best. Hotel quality is ok, needs a lot of improvement. It should not be considered all inclusive. The food at the buffet was unacceptable. But the food in the restaurants near by were great :)
Stayed 4 nights in Feb 2024
Response from Martin from concierge on Apr 27, 2024
Dear Evelyn Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Melissa K

Traveled with partner
Liked: Cleanliness, staff & service
Mia Reef is a beautiful setting. You cannot beat its location and natural beauty, the cove, the King's Bath, Atlantic view, palm trees, sand, fish and birds. Check-In had time share pressure. All-inclusive does not include a bali-bed, that is extra or only for timeshare members. A good variety of food and drink options included. Las Marias had incredible dining, very delicious and upscale. We preferred the outdoor dining to the indoor at Las Marias. Guillermo and Rogelio were very gracious. Sarimar had a buffet and hot grill style, allowing for great variety, something for everyone. Jerry and Gustavo were always quick to serve you. The Cevicharia had beachside informal dining by Roberto, where you could grab a refreshing beverage, tostada, tacos and ceviche. We enjoyed entertainment in the Blue Moon Bar, the Caribbean dancers, Mayan dancers and cirque performers. The Spa Mia was heavenly, with massages and sun care oils. Ileana was great! We went in mid April, so the Sooty Terns were in mating season by the villas. This made for a lot of noise, but after the first night we got used to them. Pretty neat to know that they fly for months at a time but come back to Mia Reef during this time of year. Loved being able to watch them laying their eggs. The villas were incredible, clean, great views, and the mini fridge was stocked daily. Minor setbacks were inconsistent on room towels, toiletries and fridge items you would get, pool was hazy. Can't beat the cove!
Stayed 8 nights in Apr 2024
Response from Ricardo from concierge on Apr 27, 2024
Dear Melissa Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Patricia l, Monroe

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está buena no es hotel de lujo pero la playa es paradisiaca , está libre de sargazo y la atención del staff es excelente. Definitivamente volveremos el próximo año
Stayed 10 nights in Apr 2024
Response from Ricardo from concierge on Apr 26, 2024
Estimada Patricia, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 Excellent

Sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here a few times and always bring new people along. Everyone we have brought have loved it as much as we do. Hope to come back again.
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on Apr 24, 2024
Dear Sandy Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kevin from Concierge on Apr 24, 2024
Dear Estella Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Corlin Jilli

Stayed 3 nights in Apr 2024
Response from Martin from concierge on May 11, 2024
Dear corlin Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Courtney Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kevin from Concierge on Apr 22, 2024
Dear Elizabeth Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Lorenzo

Stayed 5 nights in Apr 2024
Response from Martin from concierge on May 11, 2024
Dear lorenzo Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The location,staff ,beach were amazing..highly recommend
Stayed 5 nights in Apr 2024
Response from Kevin from Concierge on Apr 21, 2024
Dear Kimberly Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You’re staying here for the location, not the resort. The resort is fine, not great, not awful. If you like finer accommodations with multiple robust food options you will find yourself complaining. Food is minimally acceptable and mostly buffet. But tons of affordable great food options two to three blocks away in town. But again, you are here for the beach and views. The water is remarkable. Extremely safe for people of all ages including young children. Nobody will be getting carried away by a current or rip tide, nobody will be drowning. More geared for beach bums if you want to stay on resort. If you like exploring Isla is a beautiful place too.
Stayed 7 nights in Apr 2024
Response from Kevin from Concierge on Apr 21, 2024
Dear James Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 Excellent

Vjola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Ricardo from concierge on Apr 20, 2024
Dear Vjola Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

María

Stayed 3 nights in Apr 2024
Response from Martin from concierge on May 10, 2024
Dear maria Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot all inclusive
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on Apr 18, 2024
Dear Jason Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Rhonda H., Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
The beaches in Playa Norte is beautiful and well worth the visit.
Stayed 5 nights in Apr 2024
Response from Ricardo from concierge on Apr 18, 2024
Dear Rhonda Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Neal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff. They were attentive, gracious, welcoming, friendly, honest...... I was impressed with the quality of food and drink. Over-all not a bad moment during the 9 days there. I will definitely be back.
Stayed 8 nights in Apr 2024
Response from Ricardo from concierge on Apr 17, 2024
Dear Neal Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

2/10 Terrible

Manoj

Stayed 2 nights in Apr 2024
Response from Kevin from Concierge on May 6, 2024
Dear Mr. Manoj Please let us know in what can we help you? Regards!!

6/10 Okay

Audrey

Traveled with group
Liked: Staff & service
Disliked: Amenities
Limited all inclusive. First all inclusive I've been to with limitations on food and alcohol. For this reason i would not recommend or return. I will say the staff was excellent
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on Apr 15, 2024
Dear Audrey Thank you very much for your kind comments and for taking the time to post your review on expedia We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved the water and snorkeling. We had two stingrays in the water below the villas. A moraine eel that I don’t need to see again. Amazing colours of water, tons of fish. Loved the villas and the location of the villas. Loved the food. The buffet was great. The restaurant is amazing. Did not expect that. The shrimp bar on the beach is great!! Staff goes above and beyond. We fell in love with the place because of the water/beach and the staff. We were shocked how busy the area can be. Up to 70 boats visit the bay on a busy day. Mind you they wade through the water to the north end beach and not Mia Reef beach, waters and grounds. We are from a small prairie town and do not care for masses of people. Having said that, it did not interfere with enjoying the vacation. Tourist area/street in North end was fun to walk through in the evenings. Tons of little stores, restaurants, bars out on the street. Snorkeling at Garrafon Beach Hotel worth it. With more coral than at Mia. Again lots of fish. Do not like the push for presentation on time share upon arrival. We firmly had to decline to engage in conversations on time share.
Stayed 8 nights in Apr 2024
Response from Ricardo from concierge on Apr 15, 2024
Dear Henry Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

6/10 Okay

Shelly

Stayed 7 nights in Apr 2024
Response from Ricardo from concierge on May 4, 2024
Dear Shelly Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

8/10 Good

Ronald

Traveled with partner
Liked: Staff & service, amenities
Staff was very good. Property needs to be upgraded
Stayed 5 nights in Apr 2024
Response from Martin from concierge on Apr 14, 2024
Dear Ronald Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Andres I

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is built on an amazing beach location, pretty much on top of a reef, you’ll love the white sand and the beach is pristine, goes forever shallow. The staff is also amazing, they will treat you like a king. Come here for nature and service, unfortunately the property lacks maintenance, so don’t expect high end or luxury. Food is abundant and good. Stay away from vacation plan sales, they still try to bully you into buying something, I had a terrible experience as they won’t listen to you when you say no and will harass you into buying some useless vacation plan
Stayed 6 nights in Apr 2024
Response from Ricardo from concierge on Apr 13, 2024
Dear Andres Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

6/10 Okay

Dallas

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No entertainment! No beer choices
Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on Apr 9, 2024
Dear Dallas Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Jaunni Ada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing and every room has an ocean view. The hotel was clean and the staff were great. The food is good. Great for families as lots of options available. The rooms are dated and getting run down. We had 2 adults and 2 kids in a deluxe ocean view room. We ended up with a king bed and a single, despite requesting 2 queen beds and booking through Expedia that listed 2 queen beds. Essentially getting 2 queen beds depends on availabilty when you check in.
Stayed 6 nights in Mar 2024
Response from Ricardo from concierge on Apr 5, 2024
Dear Jaunni Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 Excellent

RAVEN

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Right on the water, beautiful water and quick access to beach!
Stayed 4 nights in Mar 2024
Response from Ricardo from concierge on Apr 5, 2024
Dear Raven Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can beat to views and beach
Stayed 7 nights in Mar 2024
Response from Kevin from Concierge on Apr 3, 2024
Dear Laura Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

Sarah Atkinson

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The big win for Mia is the private beach/lagoon. I’ve never seen water so blue. It was so gorgeous. The property needs some serious work. Broken chairs/tables/umbrellas. Seems like they haven’t been great about upkeep. Food is a joke. We went off site for almost every meal because either the Buffett options were terrible or the few restaurants on the property “were full”. The one breakfast and one lunch we had at Mia were the worst meals we had all trip. Upside is there are several great spots in golf cart distance. But that’s frustrating when you are paying for an “all inclusive”. We will be back to Isla but most likely not to Mia. Money is better spent elsewhere.
Stayed 4 nights in Mar 2024
Response from Martin from concierge on Apr 3, 2024
Dear Sarah Thank you very much for your kind comments and for taking the time to post your review on expedia We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

Vanessa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, the stay was amazing and relaxing. Everyone is so nice ,from the food to the drinks are delicious. Theyake everything ao easy. The beach access is easy and very kid friendly. Kings pool is amazing!!!! Will definitely visit here again!
Stayed 4 nights in Mar 2024
Response from Kevin from Concierge on Apr 2, 2024
Dear Vanessa Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was amazing! Staff was helpfyl, waitstaff was wonderful, everyone was kind!
Stayed 5 nights in Mar 2024
Response from Kevin from Concierge on Mar 31, 2024
Dear Breanne Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Holly

Traveled with family
Liked: Staff & service, amenities
Pros: Wonderful staff and amazing location that you can’t beat on the island. Food was decent. Cons: Check-in, didn’t get room based on description of what was booked, clean on the surface but really needs an upgrade- don’t look too close.
Stayed 7 nights in Mar 2024
Response from Martin from concierge on Mar 31, 2024
Dear holly Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area surrounding the property is beautiful. A good location for large families. Plenty to see and do around the resort with cool shows. Food was just okay. Small families do not need to buy all inclusive.
Stayed 5 nights in Mar 2024
Response from Martin from concierge on Mar 30, 2024
Dear HEATHER Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Casey Ryan

Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on Apr 19, 2024
Dear Ryan Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Oscarlos

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito, con buena limpieza, la comida de buena calidad, buenas ofertas, tranquilo, seguro, la atención y el trato de máxima calidad.
Stayed 3 nights in Mar 2024
Response from Ricardo from concierge on Mar 29, 2024
Estimado Oscarlos, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable, I love this Mia resort
Stayed 1 night in Mar 2024
Response from Kevin from Concierge on Mar 28, 2024
Dear Maria Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ricardo from concierge on Mar 29, 2024
Estimada Shayna, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

8/10 Good

guanyi

Traveled with partner
Liked: Cleanliness
Environment around hotel is extremely amazing, but room and staff are not match 5 stars. Too few restaurants, monotonous food. But housekeepers and concierge staff are good.
Stayed 3 nights in Mar 2024
Response from Ricardo from concierge on Mar 25, 2024
Dear Guanyi Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!