Signature Suite (El Yucatan) | Private kitchen | Full-size fridge, microwave, oven, stovetop
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Reviews of Pako Stays Downtown - Cancún Centro Luxe Suites

4 out of 5
Pako Stays Downtown - Cancún Centro Luxe Suites
29 Colorado, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.6/10

Cleanliness

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Positives: We liked the location away from the tourist areas, quiet, and parking right in front. The unit is well equipped for an extended stay, the beds are very comfortable and the unit feels secure. It would be good for 5 or 6 people. Negatives: The air conditioner above the dining room table leaks water and the wall below is crumbling, the faucet in the bathroom is very loose, the blinds in the bedroom with the king bed are broken, the floor is very dirty throughout and really it's in need of a fresh coat of paint.
Stayed 3 nights in Mar 2024
Response from Pako Stays Team on May 21, 2024
Hey Brian! Thank you for taking the time to provide such detailed feedback on your recent stay with us. We are delighted to hear that you enjoyed the peaceful location, convenient parking, and the well-equipped, secure unit. It's great to know that the comfortable beds contributed to your pleasant stay and that the accommodation met your needs for an extended stay with a larger group.We sincerely apologize for the issues you encountered. Your comments about the air conditioner, bathroom faucet, bedroom blinds, and the overall cleanliness and condition of the unit are concerning. Please know that we take these matters very seriously.Our maintenance team has been notified and will address these issues immediately. We will also ensure that a thorough cleaning of the unit is conducted and will evaluate the need for a fresh coat of paint to enhance the overall appearance and comfort of the space. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Cheers,

10/10 Excellent

Ana

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, room comfort
We loved this house. It had the most comfortable beds of our many stays in Mexico. Quiet location, easy to find and park. Two waterbottles for drinking for free, spices, clean kitchen. The shower was great. Our only complaint was that we could not get the internet to work. We sent a message about it but did not get a reply.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
it was an excellent place to spend some time
Stayed 3 nights in Mar 2023
Response from 🏡 Pako Stays on Mar 21, 2023
Thank you for being great guests, we hope to see you back soon!

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very neat and clean. The owner left a lot of objects needed for our stay, and was kind enough to leave us a gift as well. I would gladly recommend this place and would love to come back again.
Response from 🏡 Pako Stays on Dec 26, 2022
It was great hosting you and your family Samuel; we're glad that you enjoyed your stay with us and hope to see you back next time you come to Cancun.

8/10 Good

Esmeralda

Traveled with family
Liked: Cleanliness, room comfort
Muy buena experiencia!
Excelente y servicio y comunicación!! Muchas gracias! Me consiguieron transporte al llegar a Cancún aun cuando no iba al alojamiento todavía y con un buen descuento. Incluido el de regreso al aeropuerto, me apoyaron resguardando maletas desde el check out hasta que salimos al aeropuerto . Pequeño problema cuando les solicitamos transporte del hotel al alojamiento , me comentaron que no lo hacen normalmente pero que me conseguirían, el contacto nos canceló… pero pues entiendo que no era un servicio que ellos ofrecían. Envía todo lo necesario y espacio suficiente. Sugerencia: sillas más fuertes o sólidas, eran muy ligeras o débiles. Si se puede mejorar el flujo de l regadera. Todo muy limpio sabanas y toallas limpias y nuevas. Muy satisfecha con el servicio y excelente comunicación y apoyo en todo momento.
Stayed 2 nights in Dec 2023