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Reviews of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4 out of 5
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
KM. 12.5 Blvd Kukulcan, Zona Hotelera, Cancun, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1004 reviews" "
Rating 8 - Good. 199 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 39 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jane Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members were excellent!
Stayed 10 nights in Apr 2024
Response from The Westin Lagunamar Team on May 2, 2024
Thank you.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Would definitely stay again. emaculate, great personnel, clean, easy access. Concierge service (Carlo) did a great job and should be commended!
Stayed 5 nights in Apr 2024
Response from The Westin Lagunamar Team on May 2, 2024
Thank you.

10/10 Excellent

Ruth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024
Response from The Westin Lagunamar Team on May 2, 2024
Thank you.

10/10 Excellent

Blanca N

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el staff súper nice kun kun plaza a 5 minutos by foot y muy buen transporte colectivo hasta con aire acondicionado y no es necesario rentar carro ni tomar un taxi las villas son muy espaciosas y tienen cocinas completas y tienen lavadoras de ropa y secadoras es muy buen resort para el que gusta de muy buen gusto y sin pagar un alto precio es un ⭐️⭐️⭐️⭐️ completo
Stayed 4 nights in Apr 2024
Response from The Westin Lagunamar Team on May 2, 2024
Muchas gracias.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The hotel’s location was premium with La Isla mall right across with various quality shopping and dining alternatives. It was also about 20 minutes from the airport. The gorgeous Cancun sandy beach was just a step outside the hotel. The pools (with the exact right temperature) especially the infinity pool was one of a kind. The pool and the blue hues of ocean view from our room was dreamy both in daylight and at night. The staff were all so kind and helpful and always had beautiful smiles on their face. We arrived early in the morning and the conceirge was very kind to provide us with an early check-in. The room had everything you could possibly ask for during your stay from Ensuite washer and dryer to a fully furnished kitchen with all sorts of appliances. The bed could be a little bit more enhanced to be more comfortable maybe. There was a sofa bed in the room with built-in outlets. The buffet breakfast was really good with beautiful seats facing open shutters into the hotel outdoor nature. Ordering food to your lounger both by the pool and on the beach was very convenient and great. Our MTS shuttle from and to the airport was just great too. All in all it was a very unique experience as it proves nothing can reset your mind and broaden your horizon as much as travelling.
Stayed 4 nights in Apr 2024
Response from The Westin Lagunamar Team on May 2, 2024
Thank you.

8/10 Good

Arun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nicely maintained, couple of things could have been better is have all inclusive and provide proper medical facilities for tourists as my spouse fell sick for a day and the doctor fees was exorbitant but other than that overall stay was good.
Stayed 4 nights in Apr 2024
Response from The Westin Lagunamar Team on Apr 24, 2024
Thank you.

8/10 Good

Mahmoud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Great pool and beautiful clean beach. Service staff are excellent and delligent. Waiting staff is a mixed though. Also, 'the concierge' will shower you with phone calls until you accept sitting down with them for a 90 minutes presentation pitch for the hotel's timesharing scheme!
Stayed 8 nights in Apr 2024
Response from The Westin Lagunamar Team on Apr 24, 2024
Thank you.

10/10 Excellent

Ryan

Great!!
Stayed 2 nights in Apr 2024
Response from The Westin Lagunamar Team on Apr 24, 2024
Thank you.

10/10 Excellent

Ramesh

Liked: Amenities
Excellent!!
Stayed 4 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 16, 2024
Thank you.

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 12, 2024
Thank you.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best infinity pool in the beach!
Stayed 2 nights in Apr 2024
Response from The Westin Lagunamar Team on Apr 8, 2024
Thank you.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 8, 2024
Thank you.

4/10 Poor

Emma

Liked: Cleanliness, property conditions & facilities
Overall, I liked staying here. I came for the first time in 2021 and enjoyed it so much that we decided to come back. The place has noticeably dated in the last few years and could use some room and beach chair renovations. The thing that upset me the most and why my rating is low is because we decided to use the washing machine in our room to do one load of laundry using the provided detergent. Upon removal of our laundry, the cotton clothes in the wash were stained with bleach. Clothing estimated at around $250 was completely damaged. After taking our ruined clothes to the staff, they took some pictures, asked some questions and said there is no way this could be their fault. the detergent does not have bleach and the washing machines are not cleaned with bleach so there is nothing they would do to help us. This was extremely disappointing that there was no effort from anyone to help compensate towards our loss and no ownership of faulty room equipment leading to unsatisfied guests. I was told someone would contact me, and still no effort has been made by anyone at the Westin. I will not be returning to this property again because of the disappointment in how they treat their guests and their belongings.
Stayed 4 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 3, 2024
Thank you for the feedback.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from our vacation at the Westin Lagunamar. It’s a beautiful resort. All the staff were great, especially Eduardo the pool concierge and Jorge at the pool bar! We had a wonderful time.
Stayed 7 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 1, 2024
Thank you.

8/10 Good

Vidhyutkumar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We traveled to Cancun and stayed in the Westin with our 3 kids (one big kid and two toddlers). Resort is very beautiful with good swimming pools and beach access. Kids like it. I would like to give five stars but we didn’t had good experience on the first day of this visit with one of its restaurant’s staff. When we were there and waiting for the food, my 2 year old making sounds with spoon & fork and the guy from the kitchen area shouted from there to stop on my son and made angry face which we all felt really bad, after complaining, the manager apologized but that’s not the way any staff will treat to any guest in this kind of the resort. Other than that everything was good. We like it.
Stayed 4 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 1, 2024
Thank you.

10/10 Excellent

Navneet

Stayed 4 nights in Mar 2024
Response from The Westin Lagunamar Team on Apr 24, 2024
Thank you.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from The Westin Lagunamar Team on Apr 17, 2024
Thank you.

2/10 Terrible

Rajesh

Disliked: Cleanliness, staff & service
Response from The Westin Lagunamar Team on Mar 28, 2024
Thnak you.

8/10 Good

Oleksandr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I was mistreated at once after checking in by giving a room without ocean view, but opposite was booked. All the rest was really great.
Stayed 7 nights in Mar 2024
Response from The Westin Lagunamar Team on Mar 26, 2024
Thank you for your feedback.

2/10 Terrible

alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Westin Lagunamar Team on Mar 21, 2024
Thank you.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning
Stayed 3 nights in Mar 2024
Response from The Westin Lagunamar Team on Mar 20, 2024
Thank you.

10/10 Excellent

Ratchel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view is beautiful. The food is just OK, but the shopping mall is opposite the hotel. There are a lot of options in the mall and nearby.
Stayed 7 nights in Dec 2023
Response from The Westin Lagunamar Team on Mar 20, 2024
Thank you.

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Westin Lagunamar Team on Mar 14, 2024
Thank you.

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property- the pools, hot tubs, and swim up bars were grand!
Stayed 6 nights in Mar 2024
Response from The Westin Lagunamar Team on Mar 11, 2024
Thank you.

6/10 Okay

Marla

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Westin Lagunamar Team on Mar 7, 2024
Thank you.

4/10 Poor

Amy

Traveled with family
Liked: Property conditions & facilities
We lost our first day and we're continually bothered throughout our stay by staff for sales. Our concierge even went so far as to say please, this is her livelyhood. I don't go on vacation, spend my hard earned money so you can try to make me feel guilty. This place didn't make you feel like you were on vacation. It was over the top. On our last night there, they even shoved brochures under our door. We were happy to leave.
Stayed 7 nights in Feb 2024
Response from The Westin Lagunamar Team on Mar 7, 2024
Thank you for your feedback.

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Westin Lagunamar Team on Mar 7, 2024
Thank you.

10/10 Excellent

LUIZ FERNANDO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Lagunamar was just perfect for my family. It was very convenient in every way. And the pool area was the icing on the cake.
Stayed 5 nights in Feb 2024
Response from The Westin Lagunamar Team on Mar 4, 2024
Thank you.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great staff
Stayed 1 night in Feb 2024
Response from The Westin Lagunamar Team on Feb 27, 2024
Thank you.

10/10 Excellent

Myra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right across the street from Mall so you can walk there with ease. Beach access is a plus
Response from The Westin Lagunamar Team on Feb 20, 2024
Thank you.

8/10 Good

Lissette, MASPETH

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property although dinner options in the property are extremely limited to the size of the property.
Stayed 4 nights in Jan 2024
Response from The Westin Lagunamar Team on Feb 12, 2024
Thank you.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Westin Lagunamar Team on Feb 8, 2024
Thank you.

8/10 Good

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Great service. Good location Food could be better and more options.
Stayed 5 nights in Jan 2024
Response from The Westin Lagunamar Team on Feb 8, 2024
Thank you.

8/10 Good

Juan, jackson hts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet spot excellent beach
Stayed 2 nights in Dec 2023
Response from The Westin Lagunamar Team on Feb 8, 2024
Thank you.

10/10 Excellent

Ramu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 30, 2024
Thank you.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic pools and beach. Nicely appointed rooms.
Stayed 4 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 30, 2024
Thank you.

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 30, 2024
Thank you.

10/10 Excellent

CI IN

Traveled with family
Pool is wide and cool
Stayed 4 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 16, 2024
Thank you.

10/10 Excellent

Malka

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 10, 2024
Thank you.

2/10 Terrible

Sweksha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Westin Lagunamar Team on Jan 10, 2024
Thank you.

4/10 Poor

Kirsty

Liked: Cleanliness
timeshare hell
unfortunately due to our late arrival, we did not receive the ocean view room we paid for but instead the last available room on the backside of the resort with a view of the storage shed etc..after working extremely hard, I wanted to spend a romantic few days with my boyfriend without any distractions. Management were nice and offered a refund, however pointed out to me that this is a timeshare resort and as it was the holidays, timeshare owners took priority. I found it odd that I could even book a timeshare resort if this is the case. I also didn't particularly realize that this was a timeshare resort or I would not have booked as I prefer a hotel. After a couple of other issues, we returned home the next day and spent the remainder of our vacation at our own homes. I would say it has also left a bad taste for booking via this platform in the future.
Stayed 5 nights in Dec 2023
Response from The Westin Lagunamar Team on Jan 10, 2024
Dear Kirsty.Thank you for posting your comments about your recent stay, we are sorry for not meeting your total expectations. We really hope you come back to show you the true and renewed experience of Westin Lagunamar.Best Regards,

8/10 Good

holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were the most amazing I’ve ever seen. Service was excellent as well, particularly Manuel at the Duna sports bar. The only negative was finding available chairs by the pool, and being pressured to buy a timeshare.
Stayed 5 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 8, 2024
Thank you.

10/10 Excellent

CHENGNAN

Stayed 3 nights in Jan 2024
Response from The Westin Lagunamar Team on Jan 8, 2024
Thank you.

8/10 Good

Mark, Chicago

Traveled with partner
Location, location, location
Stayed 5 nights in Dec 2023
Response from The Westin Lagunamar Team on Jan 8, 2024
Thank you.

10/10 Excellent

Gurbax, Caledon East

Stayed 5 nights in Dec 2023
Response from The Westin Lagunamar Team on Jan 8, 2024
Thank you.

10/10 Excellent

Ravikiran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Westin Lagunamar Team on Jan 3, 2024
Thank you.

8/10 Good

Lubna

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Westin Lagunamar Team on Jan 3, 2024
Thank you.

10/10 Excellent

Paul, Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The rooms are spacious with great amenities (stocked kitchens) and a fantastic beach!
Stayed 5 nights in Dec 2023
Response from The Westin Lagunamar Team on Dec 28, 2023
Thank you.

6/10 Okay

Ayat

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from The Westin Lagunamar Team on Dec 28, 2023
Thank you.

10/10 Excellent

Umman Ozlem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location on the hotel strip, very nice beach, very clean, well maintained property with 3 pools. Very clean. Friendly, attentive staff. Very family friendly resort. Took off 1 star for staff & service because of dining (I’d rate everything else 5 star, and dining 3 star). I stayed at this property twice, once in 2016 and once in 2023. Food services have definitely gone downhill. From the menu at the 3 restaurants, to the food quality, to the wait staff/ time, everything was disappointing. I may try another resort in Cancun next time because of this, though I really like the property and the beach.
Stayed 5 nights in Dec 2023
Response from The Westin Lagunamar Team on Dec 28, 2023
Thank you.