Hi, Tim, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for all the issues you encountered during your stay, this is definitely not something we want our guests to experience. We will continue to work with both our local staff and homeowner to make improvements to this home. We truly hope we can host you for a more comfortable stay in the future, thank you.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Nate, thank you for sharing your feedback. We strive to be transparent in our online listings and provide accurate photos and descriptions of our homes. Please know you can contact Guest Services if you need any assistance in selecting the home that is perfect for you. We apologize for the issue you experienced with the shower water pressure and thank you for bringing it to our attention. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Lori, thanks for sharing your experience, it's great to know you loved the location of our home! That said we apologize for any cleaning details that were missed and for the linens not being to your liking. We shared your feedback with the local team and appreciate it as we view it as an opportunity to improve. We enjoyed having you as our guest and we hope to have the opportunity to host you again in the future.

Kathleen, thank you for taking the time to share your experience, we're pleased you had a nice stay! We appreciate your feedback regarding the shower sprayer and have shared it with the local team. We truly enjoyed having you as our guest and we hope to host you again soon.

Alison, thank you for sharing your experience, we're pleased you enjoyed the location of our home and had a nice stay, overall. That said, we apologize for any parking issues you encountered and have shared your comments with the local team. We enjoyed having you as our guest and we hope to have the opportunity to host you again on your next getaway.

Hi Matthew, thank you for taking the time to share your feedback with us. We are glad that our home's location worked well for your visit. We are sorry to hear that you had disappointments during your stay. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. Our local team has leveled the stove and the burners are all working well. We will review the bed to see what updates need to be made. We will also ensure that the fireplace is working correctly. We hope to host you again soon.

Stacy, we apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.

We are sorry that you found the home to have an odor. We have discussed this with our local property managers, and they have assured us that they will be getting the carpets professionally cleaned. Thank you for your feedback!

We are glad to see our guest would be willing to allow us to host them again and appreciate them pointing out a few of the issues they found in the cottage. This home will very soon be deep cleaned, and all linens will be refreshed along with getting brand new pillows. We've added a small dresser in the living room for additional guest storage. Thank you!