Two rooms next to one another on first floor with slightly different facilities eg one had trouser press the other a round table but both rooms clean and fine. Check in straightforward and we were given choice of room location
Although I only used the swimming pool (which was kept at a nice temperature) the gym was well equipped.
Breakfast had everything required and staff were friendly. On first day I had brought sachet for making hot chocolate as not all hotels provide this. On third day waitress asked if I would like hot chocolate and this was done for me.
Only minor issue was one room had noisy air conditioning fan (not reported). Also no indication of routes to fire escapes anywhere on the room corridors.
Traveller from Motherwell, Scotland
Located in the heart of Cardiff, this hotel is next to the St. David's shopping complex, including the flagship John Lewis …More
The location was historic - complete with an old chapel and cemetery between the hotel and the golf course. Rooms were comfortable, on-site food was great, and golf was excellent! The friendly staff rounded out a fine stay.
Traveller from USA
Situated in Chepstow, this spa hotel is 2.5 mi (4.1 km) from Chepstow Castle and 2.9 mi (4.6 km) from Chepstow Racecourse …More
Nice room spoiled by noisy air con ,all bathroom fittings loose towel rail soap holder toilet roll holder.Room was at front of hotel which has 2 pubs and a nightclub opposite very noisy until 3 am even with windows shut.I would stay here again but I will ask for a room away from the front.Very good food,great access for shopping .
This hotel is within walking distance of Cardiff Castle, the Millennium Stadium and the National Museum of Wales. It is a …More
Good location, good parking; arrived before check-in time, as needed to change and leave for an event prior to designated check-in time. Friendly staff checked and advised no rooms were yet ready. We understood this and staff confirmef we could change in the downstairs toilet. Shortly after, two sets of guests arrived and staff said thry would check to see if any rooms were available. All the guests were then checked in and given keys to their rooms. This was done without explanation to us and we were left sitting in reception, where we then changed in the toilet and left for our event. If guests had pre-arranged this early check in, the staff should have explained this to us. As it was, we felt overlooked and somewhat neglected.
Rooms were clean, comfortable if a little jaded. Staff were friendly with the exception of the female staff member who checked us out in the morning. She was aloof, did not smile and seemed inconvenienced when I changed my mind about requesting a receipt for the rooms. When it did arrive, it was incorrect and only covered 1 room.
Overall, the hotel is well located, offers plentiful parking and the rooms were clean and comfortable. The staff - with the exception of the female staff member who checked us out - were friendly, however, they lacked an overall degree of professionalism, which resulted in customer service inconsistency with regards to check in.
Located in the heart of Pontypool, this hotel is within 12 mi (20 km) of Newport Cathedral, Borough Theatre, and Newport …More
The room was good, bathroom needs updating. Facilities on site brilliant and breakfast was included in our package and very excellent Staff in the breakfast room very very helpful and pleasant. The whole of bedroom area in need of renovation, painting has started which was a bit inconvenient because of the smell of paint. The hotel could do with a lift, second floor accommodation not suitable for elderly.
Traveller from Bristol UK
Situated in Newport, this spa hotel is within 9 mi (15 km) of University of Wales-Newport, Newport Transporter Bridge, and …More
Friendly owner. Room was small but more than adequate. There were signs of wear and tear but it was clear that the room had been decorated quite recently. A few cobwebs but otherwise clean. The pillows had an unpleasant odour so perhaps need changing. Breakfast was not possible when I stayed due to kitchen renovations, but I was given a part refund to cover my costs to buy breakfast, as this was not the case when I booked. The corridors smell of cigarette smoke but this was not the case at all in my room. Not the most glamorous hotel, but rooms more than adequate and given the price, they are very good value. I would gladly stay again.
Traveller from UK
Located in the heart of Cardiff, this hotel is within 1 mi (2 km) of Swalec Stadium, Cardiff University, and Principality …More
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