Ratings based on 212 Verified Reviews

2.8 out of 5
49% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from castro valley ca

No customer servjce

Posted Dec 10, 2017
I checked in at 2 o clock at 430 they desk called me and said they had a plumbing emergency that they arranged for me to go next door.i hsd stayed at the other motel and did not like itt so i asked for refund.i was told no way.I called expedia and they spoke with the manager and eventually refund aas given.They should have given ?e a choice of moving or refund. They seemed to think they werent responsible.
2 out of 5
by A verified traveler from ca

Dirty

Posted Sep 16, 2017
Dirty, had to call twice to get a lightbulb changed in the bathroom.
5 out of 5
by A verified traveler

Great place to stay especially for the price.

Posted Sep 10, 2017 on Hotels
All around the people working here do their best to make it very accommodating. There is no worry or concern or feelings of bed bugs or roaches at all. For me that is the most comforting especially when it comes to staying at several hotels and for the price that you pay . My main issues where the conditions and quality of the room overall. Needed to have my phone and cord fully replaced because the phone was completely empty inside no dial out and when I followed the cord it had been ripped out of the wall and needed to be completely replaced cuz the end peace was ripped off. But they immediately took care of this issue right away. My other issue was with my main door look like it had been broken into maybe or forced open before but it was difficult locking the door and it just made me uncomfortable that the door had possibly been broken into before. Also room is in need of a definite update and replace typical furniture and items that r regularly used. in the bathroom walls look like maybe bleach was thrown on them have white streaks going down them and mold black spots on the walls due to condensation moisture not being able to dry out properly from showers and normal use of the bathroom.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 26, 2017 on Hotels
3 out of 5
by A verified traveler

Needs renovation!

Posted Aug 25, 2017
Yeah this place needs a serious renovation for $100 you can do better than that yeah you guys need to get it together I stay there at least seven times or so since I moved out of the area it's inexpensive but it's not even up to par for $100 take care of it guys
3 out of 5
by Armand

This traveler left a rating score only Posted Aug 14, 2017 on Hotels
5 out of 5
by Erika from Castro Valley, CA

Posted Aug 6, 2017 on Hotels
Overall Pretty good
4 out of 5
by Avihay

Nice area

Posted Aug 2, 2017 on Hotels
Greate place for a day or two
2 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Room need to be update with new clean furnitures, more lights because room feels dark.
2 out of 5
by Mohamed

Pay a little extra and stay somewhere else

Posted Jul 19, 2017 on Hotels
I booked a room for my wife, my 3 month old infant and my self. We were told the room isn't ready yet, so we paid in full and went out. We came back at night, at around 10 pm took the key from the front desk, carried our stuff and went upstairs. We couldn't find the room. We went back down and asked the front desk where our room is he said "oh it's the second floor of the next building" so we carried our stuff to the next building and up the stairs, again, they don't have elevators. We opened the door to our room and it was disgusting, was never cleaned from the last people that were there. We called the front desk and the employee came to check for him self and he was just as stunned. He gave us a key to a double bed room to sleep for the night and advised us to speak to the manager in the morning. So once more we carried our stuff to another room on another floor. The next morning the manager said we'll get the room cleaned for you and you could go back to it (all casual like nothing happened) so we carried our stuff from that room to the uncleaned room and went out. we got back at night praying the room was cleaned, thankfully it was we slept and checked out in the morning. Two days later I check my credit card statement and instead of receiving discount for all this mishap, I actually get charged twice.. I called the hotel and the supervisor asked me "are you sure you didn't take any towels" then he said "I'll call you back in a couple of minutes".. he never did..