Front of property - evening/night

Reviews of The Fern Residency Chandigarh

3.5 out of 5
The Fern Residency Chandigarh
28/8, Industrial Area, Phase - II, Chandigarh, Punjab

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 36 reviews" "
Rating 8 - Good. 17 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 5 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Abhishek

Good for short stays. Property is old so rooms are not that great.
Stayed 2 nights in Jan 2024
Response from Atul Katoch - Operations Manager on Jan 31, 2024
"Dear Mr. Abhishek, We appreciate your feedback regarding your stay with us. It's great to hear our accommodations are well-suited for shorter visits. We do understand that the age of our property may impact the overall impression of our rooms. Our team strives to maintain the charm of our establishment while ensuring cleanliness and comfort for our guests. We are continuously looking for ways to improve and update our facilities to enhance the guest experience. Your input is valuable, and we're taking your observations into consideration as we plan for future renovations and updates. We hope you'll consider returning to see the improvements we make. If there's anything specific you'd like to recommend or if you have additional insights you'd like to share, please feel free to reach out to our staff directly. Your satisfaction is important to us, and we look forward to the opportunity to exceed your expectations in the future. Regards,Atul KatochOperations ManagerThe Fern Residency, Chandigarh"

6/10 Okay

Ravish

Stayed 1 night in Oct 2023

4/10 Poor

Rahul

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very untidy rooms, not at all worth any penny
Stayed 1 night in Mar 2022
Response from Atul Katoch on Apr 7, 2022
Dear Guest, We take this opportunity to thank you for taking out your precious time for writing such a detailed feedback. We deeply regret the inconvenience caused to you during your recent stay with us. We have noted your valuable feedback and assure you that corrective measures shall be initiated with immediate effect. Kindly be assured that we respect and value all our guests equally, we sincerely apologize if this has not reflected in our service delivery. We look forward to welcome you to The Fern Residency, Chandigarh in the near future with an assurance of better and improved services. With Best Regards, Atul Katoch Hotel Manager

10/10 Excellent

Eshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice exp
Stayed 3 nights in Feb 2022
Response from Atul Katoch on Apr 7, 2022
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, Atul Katoch Hotel Manager

4/10 Poor

leena

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

Som

Stayed 2 nights in Nov 2021

2/10 Terrible

Gursidak

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room given to us was smelling very foul,some sewage type of smell was coming from the bathroom and the bed ,we asked to change or refresh the room but it was not done , we had a very bad experience staying there, due to the smell we had to check out early.
Stayed 1 night in Sep 2021
Response from Atul Katoch on Oct 12, 2021
Dear Guest, We take this opportunity to thank you for taking out your precious time for writing such a detailed feedback. We deeply regret the inconvenience caused to you during your recent stay with us. We have noted your valuable feedback and assure you that corrective measures shall be initiated with immediate effect. Kindly be assured that we respect and value all our guests equally, we sincerely apologize if this has not reflected in our service delivery. Please accept our sincere apologies and we look forward to welcome you to The Fern Residency, Chandigarh in the near future with an assurance of better and improved services. Regards, Atul Katoch Sales Manager

6/10 Okay

Rajvipan

Traveled with group
Stay
Stayed 1 night in Aug 2021

8/10 Good

Venkatesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Business Hotel
Cosy little business hotel. Breakfast was good and the bed was super comfy.
Stayed 1 night in Jul 2021
Response from JS LIKHARI on Jul 28, 2021
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from JS LIKHARI on Apr 6, 2019
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

10/10 Excellent

NigelCollis, chandigarh, Amritsar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the good and the sevice in particular An exceptionally clean hotel with excellent efficient service
Stayed 1 night in Mar 2019
Response from JS LIKHARI on Apr 6, 2019
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Mr. Shrikant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location is very prominent... Clean and decent hotel with good service
Stayed 2 nights in Feb 2019
Response from J.S. Likhari [G.M.] on Mar 7, 2019
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from J.S. LIKHARI on Jan 29, 2019
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stay at Fern.
Has a good comfortable stay. The hotel is situated in the Industrial Area of the city. I was on business in the same area so it was great to have a hotel very near to the area of business. Tourists might find it a bit odd for their location though as it is away from the touristy sites of the city. However, the biggest mall of the city is within 1 km walking distance so if you have some spare time, you have various options at the mall. The hotel is good, beds are comfortable, but he breakfast is not too great especially for foreign guests. The options are also limited compared to other Fern hotels across the country. Room service though is immaculate and the in room dining experience was good. For one night, it is okay. One may get a bit bored though if you pan on staying more than 2 nights at a stretch
Stayed 1 night in Nov 2017
Response from J.S. Likhari, General Manager on Jan 8, 2018
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

4/10 Poor

Atte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local hotel with poor level of cleanliness
I thought the room was the same standard as international 4 star hotels but I was mistaken. All surfaces had not been thoroughly cleaned in a long time but I guess the hygiene level is not the same in Indian local chain hotels than in international ones. You get what you pay for. There was not even liquid body wash in the whole hotel and showering left my body very itchy and dry. Indian breakfast was mediocre.

8/10 Good

Prit Pal singh, gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with comfortable stay
Our stay was comfortable. Overall the hotel is good. Would recommend to others!!

8/10 Good

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Overall very good value. Staff were extremely helpful. Room was good size and well furnished with a very good shower.
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

2/10 Terrible

Varun, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go with your family!
Cheap restaurant staff and hapless ones!!!
Response from Fern on May 23, 2016
Dear Guest, Warm Greetings…!!! We take this opportunity to thank you for taking out your precious time for writing such a detailed feedback. We deeply regret the inconvenience caused to you during your recent stay with us. We have noted your valuable feedback and assure you that corrective measures shall be initiated with immediate effect. Kindly be assured that we respect and value all our guests equally, we sincerely apologize if this has not reflected in our service delivery. We will certainly address this issue internally & make sure the same is not repeated again. Please accept our sincere apologies and we look forward to welcome you to The Fern Residency, Chandigarh in the near future with an assurance of better and improved services. With Best Regards, J. S. Likhari General Manager

8/10 Good

Kanchan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

4/10 Poor

kshitij, pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad staff
We asked for late checkout but we were clearly denied saything that is impossible and we were not left with any other option other then staying at it since we booked through expedia with my credit card details. I would have been charged if i would dare to cancel.
Response from FernChandigarh on May 17, 2016
Dear Guest, Warm Greetings…!!! We take this opportunity to thank you for taking out your precious time for writing such a detailed feedback. We deeply regret the inconvenience caused to you during your recent stay with us. We have noted your valuable feedback and assure you that corrective measures shall be initiated with immediate effect. Kindly be assured that we respect and value all our guests equally, we sincerely apologize if this has not reflected in our service delivery. We will certainly address this issue internally & make sure the same is not repeated again. Please accept our sincere apologies and we look forward to welcome you to The Fern Residency, Chandigarh in the near future with an assurance of better and improved services. With Best Regards, J. S. Likhari General Manager

8/10 Good

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
A goood idea to stay.
The choice to stay at fern was good our stay facilities as well as food quality was good.
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Abhishek, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel!
It is a good hotel to stay as the room and hotel was very clean.
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

veera, banglore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accomplished
It was a wonder and a comfortable stay
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Pankaj, Bathinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with homely food
Hotel is good with nice ambience and selected but quality buffet
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

10/10 Excellent

Aniruddha, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , Comfortable for family. Good food
We had a good stay for 3 nights. Staff was very caring . On a minor complaint they offered & changed our room despite of the season rush. Full marks for cleanliness and hospitality. The buffet breakfast every morning made our day a new place. The food is very tasty. The hotel is situated at the entry to Candigarh. Not very close to Lake and other tourist spots. but public conveyeance is readily available. Overall a pleasing experience for the family stay.
Response from FernChandigarh on May 17, 2016
Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Fern Residency, Chandigarh, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We hope to have you back soon. Sincere Regards, J. S. Likhari General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a very good kind of place to stay
The staff is the problem. Don't have the required adequates . WiFi should be free.
Response from FernChandigarh on May 17, 2016
Dear Guest, Warm Greetings…!!! We take this opportunity to thank you for taking out your precious time for writing such a detailed feedback. We deeply regret the inconvenience caused to you during your recent stay with us. We have noted your valuable feedback and assure you that corrective measures shall be initiated with immediate effect. Kindly be assured that we respect and value all our guests equally, we sincerely apologize if this has not reflected in our service delivery. We will certainly address this issue internally & make sure the same is not repeated again. Please accept our sincere apologies and we look forward to welcome you to The Fern Residency, Chandigarh in the near future with an assurance of better and improved services. With Best Regards, J. S. Likhari General Manager

8/10 Good

Saurabh, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a one or two night stay
No frills hotel .
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Hirangi, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Business Hotel
The staff in particular is very courteous and quick, other important parameters like cleanliness, location of hotel, room facilities and food are surely above average. The only negative about the hotel is they do not offer complementary wi fi for 24 hours. They offer it only for 1 hour per day.
Response from FernChandigarh on May 17, 2016
Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Fern Residency, Chandigarh, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We hope to have you back soon. Sincere Regards, J. S. Likhari General Manager

6/10 Okay

snjaitly, UP, India

should have been in better location.
overall experience was ok. but will not like to stay another time. once you are in the hotel, it is all okay but it would have been better into other location. industrial area hotels carry a different approach.
Response from Fern on May 23, 2016
Dear Guest, It was sheer pleasure to have you at The Fern Residency, Chandigarh & we are thankful to you for sharing your valuable feedback. We were glad to read that you had an overall pleasant stay with us & particularly value the hotel & its facilities. Your appreciation of our service is very inspiring and will motivate us to scale greater heights of excellence. We value your patronage and look forward to welcome you again. With Warm Regards, J. S. Likhari General Manager

8/10 Good

Vishal, New delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and friendly staff
Hotel was very good.. i liked the hotel.. would like to stay again.. Something want to share is.. Price was very high as compare to the services which i have got.
Response from FernChandigarh on May 17, 2016
Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Fern Residency, Chandigarh, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We hope to have you back soon. Sincere Regards, J. S. Likhari General Manager

10/10 Excellent

Chris, Saarland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Preis Leistungs Verhältnis in Chandigarh
Business Aufenthalt in Chandigarh und Baddi mit einer Übernachtung im Fern Hotel.
Response from FernChandigarh on May 17, 2016
Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Fern Residency, Chandigarh, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We hope to have you back soon. Sincere Regards, J. S. Likhari General Manager