I was greeted and assisted by Jon at check in and assisted by JB at check out. They were both kind, welcoming and friendly. The male at the front desk walked away both times I approached the desk so I had no interaction with him; the lady was professional, but it was not what I usually experience as a guest. I’m accustomed to warm greetings. No one else was checking in while I was was there so I have nothing of which to compare their interactions.
The grounds were well lit. The room and bath were spacious, clean and comfortable although the furniture, carpet and decor was a bit dated. The room needed to be aired out but I travel with an air purifier and the air was clean after about 20 minutes of the purifier and air sanitizer. I appreciated the comforts of the in-room amenities, especially the sound machine. I was traveling for work and appreciated the quiet and serenity of the views and sounds of the lake. I enjoyed my in-room dining experience and thank Keisha again for her kindness and hospitality. Breakfast was amazing each day. I felt safe, the bed was comfortable and I had a great time at the University. I typically stay at the Omni on the Downtown Mall but wanted to be away from the busyness for this trip.