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Reviews of Hilton Garden Inn Charlottesville

3 out of 5
Hilton Garden Inn Charlottesville
1793 Richmond Rd, Charlottesville, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 516 out of 827 reviews" "
Rating 8 - Good. 226 out of 827 reviews" "
Rating 6 - Okay. 52 out of 827 reviews" "
Rating 4 - Poor. 17 out of 827 reviews" "
Rating 2 - Terrible. 16 out of 827 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Janie, Columbia

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Room was shabby—broken lamp, bed coverings that were worn. No housekeeping even though we stayed two nights. Nothing cleaned or supplied for second day, no coffee, no cups, no clean towels, no bed make up. Was told it was a new policy and I was handed the coffee, cups and towels when I went to the desk and asked. Got a paper cup of wine from the bar and was told it was a new policy that glasses could not be brought up to the room. There was a barking dog next door and was told the hotel is pet friendly and they can’t go into a room. I will never stay here or at any other Hilton Garden Inn ever! The room was not the most expensive but it wasn’t economy either. The service was subpar and the room made me uncomfortable. Take my advice and skip Hilton Garden Inn. You’re better off going with any other brand. I know I have learned a lesson!
Stayed 2 nights in May 2024

8/10 Good

Stefanie, Rockville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful, and the hotel has good dining options and easy parking.
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place we will stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and clean and the staff were extremely friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Diane, Chester

Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Stayed 1 night in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, friendly staff. Parking convenient
Stayed 2 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Staff & service, property conditions & facilities
Very nice, reasonably priced, lovely staff
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s setback off the road. Very private and beautiful grounds!
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality was amazing. The staff were courteous, helpful, efficient. I felt very well taken care of. The room was clean, beautifully decorated. The bed and pillows were comfortable. The only thing I would suggest would be more usb ports for charging electronics, but I didn’t knock any points off for that , it’s a small incidental.
Stayed 1 night in Feb 2024

8/10 Good

Doug

Stayed 1 night in Feb 2024

8/10 Good

John, Morris plains

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveler
Liked: Staff & service, property conditions & facilities
Front desk staff very helpful!
Stayed 1 night in Feb 2024

8/10 Good

Beth

Traveled with partner
Room was not dusted Food at breakfast bar was not hot
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to all historic sites in the area.
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great location and like-new hotel. Quiet and easy to access. Giving a 3 for cleanliness: bathroom was quite dirty with hair and other not-so-great things on the bathroom floor.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Stefanie, Rockville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy dining option onsite.
Stayed 1 night in Jan 2024

8/10 Good

heather and

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were quiet and comfortable. Housekeeping provided extras when requested and front desk took care of cleaning and any special requests. Breakfast was available for 5 hours and included chef making your individual meals. Dinner and bar were available. Staff was caring beyond belief. DO stay here.
Stayed 6 nights in Dec 2023

2/10 Terrible

Randall

Stayed 1 night in Dec 2023

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

rebecca

Stayed 1 night in Dec 2023

8/10 Good

conrad, Ballston Spa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but no free breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfy beds, fantastic staff! Clean and so cute decorated for the holidays!
Stayed 1 night in Nov 2023
Response from Dawn Fuss, AGM on Nov 14, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We will make sure to let the staff know they made your stay a bright one. We are glad that you enjoyed our Holiday decorations during your stay, it is not quite completed, but these things take time. : ) We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Furnishings pretty awful and in need of update. Room needs a deep clean. Coffee machine was dirty for instance. Coffee in lobby is awful.
Stayed 1 night in Nov 2023
Response from Dawn Fuss, AGM on Nov 14, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 Okay

Wirt

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dawn Fuss, AGM on Nov 14, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly staff, great breakfast!
Stayed 2 nights in Nov 2023
Response from Dawn Fuss, AGM on Nov 14, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We will make sure to let the staff know they made your stay a bright one. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Shannon

Stayed 1 night in Oct 2023

10/10 Excellent

Kelley

Traveled with partner
Liked: Amenities
Beautiful place to stay. Quiet!
Stayed 1 night in Oct 2023
Response from Dawn Fuss, AGM on Oct 18, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We will make sure to let the staff know they made your stay a bright one. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

4/10 Poor

Frederick

Traveled with family and small children
Disliked: Cleanliness, staff & service
The cleanliness of room was terrible. Bed side lamp did not work either.
Stayed 1 night in Oct 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for surgery
Stayed 1 night in Oct 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

4/10 Poor

Michael, Old Greenwich

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Janet M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this hotel
We very much enjoyed our stay at this hotel. There are 2 outdoor spaces to hang out in. The snack shop has lots of choices. The breakfast buffet was very good. We would absolutely stay here again next time we visit Charlottesville.
Stayed 2 nights in Sep 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. As a Hilton Honors member, you are among our most valued guests, and we genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

2/10 Terrible

Lawrence

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was extremely rude. I purchased prepaid snacks and drinks for our stay and they delivered them on 2 of our 10 day stay. The manager Dawn Fuss was extremely RUDE when I attempted to get different snacks from the hotel store instead of the lunchables and other snacks that the hotel staff chose that I considered not edible.
Stayed 9 nights in Sep 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We are very sorry that you felt that our standard snacks provided with our Premium rooms were inedible as you stated in your online Trip Advisor review. As we tried to explain, we have a standard predetermined by Hilton as to what items are required for those rooms. In addition, we apologize that you didn’t find the options proposed as an acceptable. Our goal is to make your stay better and brighter.

10/10 Excellent

Brana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area of town.
Stayed 1 night in Jun 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. As a Hilton Honors member, you are among our most valued guests, and we genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospital stay
Stayed 1 night in Sep 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms
Hotel very clean. Rooms were roomy and very pretty view of pond from back rooms
Stayed 2 nights in Sep 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Lymaris

Stayed 7 nights in Sep 2023
Response from Dawn Fuss, AGM on Nov 14, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We will make sure to let the staff know they made your stay a bright one. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Anita H

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tana at the front desk was super nice and helpful
Stayed 1 night in Sep 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Keria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. I was a late check in. The lady that works over night , also amazing. Next time we come down to visit we know where we are staying. Thank you
Stayed 1 night in Aug 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Dag

Stayed 1 night in Aug 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

8/10 Good

Alan

Stayed 1 night in Aug 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Aug 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. We genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Walter

Stayed 1 night in Aug 2023
Response from Dawn Fuss, AGM on Oct 12, 2023
Thank you for taking a moment to share your experience. As a Hilton Honors member, you are among our most valued guests, and we genuinely appreciate your feedback. We look forward to welcoming you back to our hotel in the future, our goal is to make your stay better and brighter.

10/10 Excellent

Margaret

Stayed 1 night in Aug 2023

8/10 Good

Joyce

Stayed 1 night in Aug 2023