My husband got stuck in the bathroom, the door was stuck. Even without the lock, he couldn't open it. I tried to call the front desk, no answer. I called the main number, it had a voice mail saying to dial "O" for the front desk. Still no answer. I went down and told the desk assistant. She said she will be right there. After about 10 minutes, I called again, no answer again. I went down again and told her we needed help as soon as possible. She came with me with another guy. They both tried to open the door, no luck. She called the fire department. They came soon with an axe and other equipment. Finally took off the lock and my husband got out. Soon after, the police came. Now in the space of the lock, there is a big hole. The lady had the nerve to tell us that we won't be charged. For what? Being locked in the bathroom? I said we should get some compensation. she said she will talk to the manager about this. Next night I asked her again, she said she had someone there, will call back. No response after that. It was the same lady "Crystal" from the first night. Today, before checking out I talked to the desk agent (I think her name was Tabatha), and she said she will report it. My husband did not take his phone in to the bathroom. He was saying if he were alone, he would've had to stay there till check out time (2 days) when someone would check.