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Reviews of Residence Inn by Marriott Chicago Wilmette/Skokie

3 out of 5
Residence Inn by Marriott Chicago Wilmette/Skokie
3205 Old Glenview Rd, Wilmette, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 420 out of 586 reviews" "
Rating 8 - Good. 125 out of 586 reviews" "
Rating 6 - Okay. 24 out of 586 reviews" "
Rating 4 - Poor. 9 out of 586 reviews" "
Rating 2 - Terrible. 8 out of 586 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Camille Guest Service Manager on Apr 29, 2024
Hello Diana! Thank you so much for choosing to stay with us here at the Residence Inn Chicago/ Wilmette! We are so happy that you enjoyed your stay and we look forward to seeing you the next time your in town! Thank you!

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leadership team on Apr 12, 2024
Thank you for your review! We hope to see you again soon!!

8/10 Good

Ravish

Stayed 1 night in Mar 2024
Response from Leadership Team on Apr 3, 2024
Thank you for your review. We hope you will visit us again soon!

10/10 Excellent

Ruba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mara on Mar 20, 2024
Hello,Thank you for your review, we gratefully appreciate it.Please come again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 3 nights in Mar 2024
Response from Mara Pereyra on Mar 17, 2024
Hello,We appreciate your review and hope you had a memorable stay.Please stay with us again!

10/10 Excellent

Timothy, Rochester

Stayed 3 nights in Feb 2024
Response from Mara on Mar 20, 2024
Hello,Thank you for your review, we greatly appreciate it.Please come again!

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leadership Team on Feb 8, 2024
Thank you for your review! We are so happy to hear how much you enjoyed your stay! We hope to see you again soon.

8/10 Good

Cordell

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leadership Team on Feb 8, 2024
Thank you for your review. We are sorry to hear you didn't enjoy your stay. We hope you will consider our hotel in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leadership Team on Jan 2, 2024
Thank you for your review! We are so happy to hear you enjoyed your stay!! We hope to see you again soon!

10/10 Excellent

Maureen

Liked: Cleanliness, property conditions & facilities
Quiet . Michael at the front desk was amazing.
Stayed 1 night in Dec 2023
Response from Leadership Team on Jan 2, 2024
We are so happy you enjoyed your stay!! We find Michael amazing as well!! We hope you will be back soon!

8/10 Good

Leslie, Eagle Lake

Stayed 1 night in Nov 2023
Response from Leadership Team on Jan 2, 2024
We are so happy to hear you enjoyed your stay!! We hope you will be back to see us again soon!

8/10 Good

Keith, Glenview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Leadership Team on Nov 22, 2023
Thank you for your review. We hope to see you again soon

10/10 Excellent

Gino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Clean & Fresh Air!
Absolutely immaculate and the air was FRESH, which seems to be rare these days! Good breakfast, large room with everything you could need ... Will definitely book here again.
Stayed 1 night in Nov 2023
Response from Leadership Team on Nov 7, 2023
Thank you for your review!! We are so happy you hear you will be back to see us!! Safe travels until next time!

10/10 Excellent

Chandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leadership Team on Nov 7, 2023
Thank you for your review! We are so happy to hear how much you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

gale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leadership Team on Nov 3, 2023
Thank you for your review! We are so happy to hear you were so very happy with your stay! We hope to see you again soon.

10/10 Excellent

Mordechai

Stayed 1 night in Oct 2023
Response from Leadership Team on Nov 22, 2023
Thank you for your review. We are so happy to hear you enjoyed your stay. We look forward to seeing you again soon

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property
Well-located just off Old Orchard Road and near shopping center. The room was large and well-appointed. The staff was helpful. The breakfast was ample. The price was less than other properties nearby. It will be our go-to place when visiting the Chicago north shore.
Stayed 1 night in Oct 2023
Response from Leadership Team on Oct 31, 2023
Thank you for your review!! Happy you will be staying with us again!!

10/10 Excellent

Charlie, Sunnyvale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Northwestern University. Clean room. Easy parking. Friendly staff
Stayed 3 nights in Oct 2023
Response from Leadership Team on Oct 23, 2023
Thank you for your review. We hope your travels will bring you back for another visit.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly very good. One day we were shorted some linen. Breakfast closes too early
Stayed 4 nights in Oct 2023
Response from Leadership Team on Oct 23, 2023
Thank you for your review. So happy you enjoyed your stay.

4/10 Poor

TODD

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Poor service. Mold in shower area.
Toilet was broken upon arrival and we requested repair. 12 hrs later nothing was done. We were then informed we could change rooms, which we did. The new room had mold in the shower and bathroom area.
Stayed 2 nights in Oct 2023
Response from Leadership Team on Oct 23, 2023
We are so sorry we disappointed with your stay. We will use your feedback with our team training. We hope you will visit us again

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from Leadership Team on Nov 7, 2023
Thank you for your review. We are so happy to hear how much you enjoyed your stay! We hope you will come back to visit us again soon1

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly and informative staff as soon as we entered the motel. The room was spacious and clean, and the complimentary breakfast included a nice variety of food.
Stayed 2 nights in Oct 2023
Response from Leadership Team on Oct 16, 2023
Thank you for your review! We are so happy to hear how much you enjoyed your room and our breakfast buffet!! We hope to see you again soon!

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families with small children
Stayed 2 nights in Sep 2023
Response from Leadership Team on Sep 27, 2023
Thank you for your review. We are so happy our hotel worked well for your family! We hope we will see you again soon

10/10 Excellent

Weijie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite with kitchen is very convenient for our family. Nice staff and clean unit are plus.
Stayed 5 nights in Sep 2023
Response from John on Sep 22, 2023
Thank you for choosing our hotel. We are glad you enjoyed your stay.

6/10 Okay

asad

Traveled with family
Disliked: Amenities
Front desk.staff was not very welcoming or friendly. Dated rooms. Bed and pillows were extremely uncomfortable.
Stayed 1 night in Sep 2023
Response from Johnathan Armstrong on Sep 13, 2023
I apologize for any inconvenience you experienced during your stay with us. We will take the necessary steps to improve our guest services. We enjoyed hosting you and look forward to giving you the outstanding experience you deserve in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
If you have compostable plates and cups, why do they go into the trash like everything else? Good breakfast.
Stayed 5 nights in Sep 2023
Response from Leadership Team on Sep 26, 2023
We are so happy you enjoyed your breakfast. We do not currently have composting service available in our area. We hope you will visit us again soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leadership Team on Sep 8, 2023
Thank you for your review. We hope you will visit us again soon!

8/10 Good

Miwako, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Food was just OK. The web said free water bottle, but there wasn't. All the other things was great.
Stayed 2 nights in Sep 2023
Response from Leadership Team on Sep 5, 2023
Thank you for your review. We are happy to hear you enjoyed your stay. We are sorry to hear you were disappointed about not receiving water- we will be happy to help you during your next visit.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Leadership Team on Sep 5, 2023
Thank you for your review!! So happy to see you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Philip, New York

Stayed 1 night in Aug 2023
Response from John on Sep 22, 2023
Thank you for choosing our hotel. We are glad you enjoyed your stay.

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from Leadership Team on Aug 28, 2023
Thank you for your review! We are so happy to hear how much you enjoyed your stay! We hope you will visit us again soon!

10/10 Excellent

Jan, Wagoner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location off 4 lane was easy on and off. Staff, especially front desk, Michael, were really nice.
Stayed 2 nights in Aug 2023
Response from Leadership Team on Aug 25, 2023
Thank you for your review. We believe we have an awesome team as well!! Especially Michael! We hope to see you again soon!

10/10 Excellent

Eric

Stayed 1 night in Aug 2023
Response from Johnathan Armstrong on Sep 13, 2023
Thank you for your review!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Leadership Team on Aug 22, 2023
Thank you for your review! We are so happy you enjoyed your stay! We hope you will visit us again soon!

10/10 Excellent

BRYANT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2023
Response from Leadership Team on Sep 5, 2023
Thank you for your review! We are happy you enjoyed your stay and looking forward to seeing you next time!

2/10 Terrible

Guadalupe

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Manmohan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff was very professional. Not sure if it is through out the chain about not leaving basic toiletries like toothbrushes and toothpaste were not in the bathroom. House keeping staff was very prompt in getting the supplies.
Stayed 3 nights in Aug 2023
Response from Johnathan Armstrong on Aug 19, 2023
Thank you for your kind words. While we do not typically provide toothbrushes and toothpaste in the rooms, we are always happy to deliver them upon request.

10/10 Excellent

Zhongyuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Johnathan Armstrong on Aug 19, 2023
Thank you for your review! We hope you will visit us again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Stopover to visit family and friends.
Stayed 1 night in Aug 2023
Response from Johnathan Armstrong on Aug 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

agustin

Stayed 1 night in Aug 2023
Response from Leadership Team on Sep 8, 2023
Thank you for your review! We hope you will come back and see us soon!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this place because I wanted someplace spacious quiet and within reasonable proximity to Chicago. The drive in was a bit longer than I expected because I was not familiar with how heavy traffic is now. I’m still very pleased with this place. A nice little pool to relax in. A well supplied and attended breakfast. Very polite attentive and friendly staff. I stayed 3 nights and it was really nice to feel I was “coming home” at the end of each day.
Stayed 3 nights in Aug 2023
Response from Leadership Team on Aug 7, 2023
Thank you so much for your review! We are so happy you enjoyed coming home everyday! We look forward to your next visit!

8/10 Good

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Leadership Team on Aug 6, 2023
Thank you for your review! We are so happy to hear you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Mee Kyoung

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Jul 2023
Response from Leadership Team on Jul 31, 2023
Thank you for your review. We are so sorry to see you did not like your stay with us. Please contact our General Manager to discuss any issues you had. Thank you, we hope to see you again.

10/10 Excellent

M. Alex

Stayed 4 nights in Jun 2023
Response from Johnathan Armstrong on Aug 19, 2023
Thank you for your review! We hope you will visit us again soon!

10/10 Excellent

Danielle

Traveled with family
Clean hotel with friendly staff, comfortable, and good breakfast.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Thank you for your review! We are so happy you enjoyed our hotel! We look forward to your next visit

10/10 Excellent

JEANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 12, 2023
Thank you for your review! So happy you enjoyed your stay! We look forward to seeing you again soon

8/10 Good

CHAO, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service
Hotel is clean, location is quiet. Front desk staff is very nice and warm. Room is big with kitchen, good for family vacation. However carpet is dark and tired, mattress is too old and soft, needs upgrade!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 6, 2023
Thank you for your review. We are working on our upgrades- more to come soon! We hope you will visit us again!

8/10 Good

Reijue

Stayed 5 nights in Jun 2023
Response from General Manager on Jul 22, 2023
Thank you for your review So happy you enjoyed your stay! We hope you will visit us again soon!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean and quiet. General manager was welcoming and caring! Good breakfast buffet and the room was well above our expectations.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 30, 2023
Thank you for your review!! So happy you enjoyed your stay! We hope you will come back soon!

10/10 Excellent

Giana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
The front desk agent was very pleasant and very helpful.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Thank you for your review!! We think our team is awesome as well!! We look forward to your next visit.