Lobby

Reviews of Comfort Suites Chicago O'Hare Airport

3 out of 5
Comfort Suites Chicago O'Hare Airport
4200 North River Road, Schiller Park, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 954 out of 1879 reviews" "
Rating 8 - Good. 481 out of 1879 reviews" "
Rating 6 - Okay. 223 out of 1879 reviews" "
Rating 4 - Poor. 115 out of 1879 reviews" "
Rating 2 - Terrible. 106 out of 1879 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Joelle

Business traveler
Liked: Cleanliness, staff & service
Well, I really don't like to write bad reviews, but this time I feel like people should know what they're paying for. Begining with the good points : - it's one of the cheapest place near the airport - staff was super friendly and professionnal - the room was perfectly clean - the bed was super comfortable - the free shuttle from/to the airport is super convinient Now, what's bad : - wifi is SUPER spotty and keep going on and off, you have to reconnect every 30 minutes'ish - the airconditionning is SUPER LOUD AND NOISY, like, drying machine loud and noisy. And it makes the room EXTRA DRY, it's even incomfortable to breath because it's so dry and even my skin and air were drying. But you can't turn it off because even if it's 50-60 outside, the room becomes super hot without the airconditionner - the decoration was ugly in my opinion, it really should be refreshed - the breakfast was really bad : super dry potatoes, super oily sausages, stale bread and only bananas for fruit. No yogurt (well, there is a bowl were apparently there is yogurt served but it was empty the 4 times I came, even if I was early), no pastries or croissant or muffins or anything. Just plain bread, eggs (these were good, at least), and the other things I mentionned above There were very little light in the room - rooms are weirdly arrenged. Sink outside of the bathroom?! That's not very elegant. - the hot water in the shower was not hot at all - you hear every noise from your neighboors room So, yeah..
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad you found our hotel convenient and affordable, we apologize for the inconveniences you experienced with our Wi-Fi, air conditioning, and breakfast options. Your comments are invaluable, and we'll address them with our team to ensure a better experience for future guests. We hope to welcome you back soon for an improved stay.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

Beth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for parking and had to park so far away it wasn't worth it, the hotel smelled in the elevator, on the seventh floor and into my room. Unpleasant stay would not stay there again. Staff was nice and friendly and did make me feel welcomed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad our friendly staff made you feel welcome, we apologize for any concerns about parking and odor. Your comments will be shared with our team to ensure a more enjoyable experience in the future. Should you be in the area again, please consider coming back to see us.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We hope you had a great stay and look forward to welcoming you back for another five-star experience.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
It was all right. Worn carpet. Noisy bathroom fan on constantly. Thin noise insulation between rooms. Clean though and very nice staff.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're pleased you enjoyed our clean rooms and great service, and we'll pass your compliments on. We apologize for any inconvenience you had during your stay and will use your feedback to help us improve the visits of future guests. We hope you'll come back soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Lucenette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

ESTELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Dreshawn

Traveled with group
No hot water in room would like some compensation
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for your feedback. We understand how inconvenient the lack of hot water must have been for you, and we apologize for any disappointment it caused. Rest assured, we're taking steps to ensure this issue does not occur again. We value your patronage and hope to have the chance to provide you with a much-improved experience in the future.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac in room was not working, had a horrible night trying to sleep. If you are someone who enjoys sleeping in uncomfortably hot rooms this is for you.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We apologize for any inconvenience you had with the AC, and we'll be sure to have our maintenance team address your concerns immediately. We appreciate your bringing this matter to our attention. Should you find yourself back in Chicago, we hope you'll consider staying with us again for a more exceptional experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and room was amazing
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Tyler,Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted that our comfortable accommodations and friendly service contributed to your five-star rating. It was a pleasure to host you, and we look forward to welcoming you back to Comfort Suites Chicago O'Hare in the future.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

jahangir

Stayed 1 night in Apr 2024

2/10 Terrible

Roberto

Clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We were so happy to have you; however, we apologize for any inconvenience regarding cleanliness. Should you choose to stay with us again, we hope to provide you with an improved experience. Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

Mara Verboonen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Davita, Evanston

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about the room- Very comfortable bed, very nicely decorated, spacious. My only complaint would be the low quality breakfast with few options. The buffet style egg, sausage and potato squares looked unappetizing. There were bread, bagels, and waffles to put into one shared toaster. There were two types of cereal, and one fruit option -bananas. No yogurt, no pastries. two minute drive to the shopping mall which was wonderful!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're thrilled to have met your high standards with our comfortable and spacious accommodations. Our culinary team appreciates your thoughts on breakfast, and we'll discuss your comments internally. It's terrific that our convenient location worked well for your trip! Should your travels bring you back our way, we hope you'll stay with us again at Comfort Suites Chicago O'Hare. Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Tonnalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

rajmond

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted we could meet your expectations and look forward to welcoming you back for another enjoyable stay!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Heidi

Traveled with family
Ease of parking and check in. Clean room and shuttle to OHare.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted our convenient parking and wonderful shuttle service helped you have such a fantastic stay. Your five-star review is truly appreciated, and we look forward to welcoming you back again soon.Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Mushtaq Ahmed

Worst customer service and charging extra for parking 😒
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your feedback. We are disappointed to hear about the lack of customer service received. We'll be sure to talk to our staff to remind them of the important value of delivering the very best in customer service, and we appreciate you sharing your feedback with us so we may evolve as a destination.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are pleased to hear you enjoyed your stay with us and our comfortable accommodations at Comfort Suites Chicago O'Hare. We look forward to hosting you again in the future!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Raed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and polite staff, good cleanliness, comfortable bed, good heating and cooling system
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Impressing you with our exceptional service is always a top priority, so we're thrilled our friendly team was able to uphold this commitment. It's also great to read our clean, comfortable accommodations were a highlight of your trip. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted you thoroughly enjoyed your recent stay at Comfort Suites Chicago O'Hare, and we appreciate your perfect rating. It was a pleasure having you here, and we hope you return soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lani

Stayed 1 night in Apr 2024

10/10 Excellent

MERAB

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted that we exceeded your expectations and look forward to welcoming you back for another fantastic five-star experience.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice receptionist
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled that you had a wonderful interaction with one of our team members. Thank you for choosing Comfort Suites Chicago O'Hare and we hope to welcome you back soon.Comfort Suites Chicago O'Hare

6/10 Okay

MEHMET, AVENTURA

That
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We invite you to reach out to us so we may learn what we can do to make your next visit a five-star visit. Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver was amazing, and the hotel staff were very helpful and friendly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Nikki,It's wonderful to hear that your experience with the shuttle driver and the hotel staff was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, convenient shuttle to O’Hare
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Impressing you with our exceptional service is always a top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of some of our convenient amenities. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

Lu

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room is large, close to airport. But internet doesn’t work at all, which is a real headache if you want to get connected to Internet for anything.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad you enjoyed our comfortable accommodations and convenient location, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any trouble you had connecting to our internet services and for any inconvenience this may have caused you. Your comments have been duly noted and will be looked into further. We appreciate you choosing to stay with us and wish you safe travels ahead.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are glad our friendly team could provide you with such excellent service during your stay. Thank you for visiting Comfort Suites Chicago O'Hare, and we look forward to seeing you again soon.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Srdjan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, average.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Srdjan,Thank you for your feedback. This helps us ensure every guest experience is a great one! We are glad our accommodations met your needs, and hopefully, your next stay will be even better. Until then, thank you for choosing Comfort Suites Chicago O'Hare, and we wish you well!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Denny

Stayed 1 night in Mar 2024

8/10 Good

Maria Lizeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's rewarding to know our team provided excellent service during your stay. Your kind words will be shared, and we can't wait to welcome you back soon for another positive experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Jennifer

Comfortable stay. Would come back again.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're thrilled to hear that you had a comfortable stay and that you would consider coming back again. Your feedback motivates us at Comfort Suites O'Hare to continue providing the best quality service! We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Cristian

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, restaurant pizza one is very good, the staff very good, I’ll back to comfort suites on my next visit to Chicago
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. We are so happy you enjoyed the delicious pizza, convenient location, and appreciated our professional staff. Returning faces are always what we strive for, so come back to Comfort Suites Chicago O'Hare any time!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

CMBC

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're glad you enjoyed your stay at Comfort Suites Chicago O'Hare, and we look forward to seeing you again soon.Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Nathan

Stayed 1 night in Mar 2024

10/10 Excellent

Cristian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good communication and set up for pickup and drop off at the airport. Will be staying with them once more
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was a pleasure to welcome you to Comfort Suites Chicago O'Hare and we are delighted our wonderful staff and convenient shuttle service helped you have such an enjoyable visit. We look forward to welcoming you back again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Sowmya Sivadas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Junhui

Liked: Cleanliness, staff & service, property conditions & facilities
the reception staff is really nice.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We do have one of the best teams in the business at Comfort Suites Chicago O'Hare, and they will be delighted to know you enjoyed their friendly service. It would be an honor to welcome you back for another enjoyable visit.Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Vanesa

Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're delighted you enjoyed your stay with us, including our complimentary shuttle service. It would be our pleasure to welcome you back anytime.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Mohammad Asif

Stayed 2 nights in Mar 2024