Traditional Room, 2 Double Beds, Non Smoking | Individually furnished, desk, blackout drapes, soundproofing
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Reviews of Crest Motel

2.5 out of 5
Crest Motel
345 E Lake St, Bartlett, IL

Reviews

3.8
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 5 out of 8 reviews" "

3.6/10

Cleanliness

4.4/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs upgrades
Very outdated
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
There was no room after I drove all the way there’s
Stayed 1 night in Aug 2019
Response from Richard A on Nov 16, 2019
I am sorry to hear about your experience. When you arrived there was no reservation and unfortunately we were sold out. We would be happy to have you. Please be sure to call ahead and book a room to ensure that you will be settled in.

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This visit was bad from the very beginning. We were given a key that did not unlock our room. The host was very condescending and told us the key has to work. He took his time but finally came to try to open the door. It did not work so he used his master key and opened the room next door. Told us we could use this room. The room was straight out of the 80s. But we needed a place to sleep. The sheets on the bed were dark brown and ripped. The room only had two wall lamps that worked. The bathroom sink was broken. there were two brown bath towels and one white wash cloth, 2" bars of soap and the shower had soap scum and rust along the bottom. The metal shower drain was loose and kept coming off while one showered. It was cold the night and there were no blankets plus the antiquated baseboard heater did not function. The "breakfast" consisted of a cup of coffee and a refrigerated danish, that you had to pick up at the back door of the "office".
Stayed 1 night in May 2019
Response from Crest Motel on Nov 16, 2019
Hello sir, We strive to keep our customers happy and ensure they have a delightful stay. We make sure our maintenance staff keeps up to date with all our rooms to ensure proper functioning for our customers. We also have housekeeping come in everyday to adequately clean the rooms. If you are having trouble in the future, please refer to our office staff as they are there to ensure there are no issues and make sure that you enjoy your stay. Also our breakfast consists of a danish from quality bakeries and fresh coffee everyday. We are sorry it was not what you expected.

2/10 Terrible

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience. Do Not Go There!!!
Horrible experience. Went to check in and there was only a window to check in. The guy who checked us in was rude and disrespectful. I showed him our reservation and he said that they don't even accept hotel.com. He said that rate was a 3 hr rate. After him being so rude, he refused to take our reservation. He told us we could go somewhere else.
Stayed 1 night in Mar 2019
Response from Crest Motel on Nov 16, 2019
We are very sad to hear about this experience. Please let me ensure you that we accept hotel.com and we also have a lobby and not a window. You had come too late at night as our lobby closes at a certain time. We also do not have a three hour rate. This must have been a misunderstanding and we apologize for this.

2/10 Terrible

Circle C Transport LLC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst motel experience that I have ever experienced and I travel 25 to30 days per month. I am surprised that the health department allows him to remain open.
Stayed 1 night in May 2019
Response from Crest Motel on Nov 16, 2019
Hello, I am surprised you have felt this way as we continuously receive compliments on our rooms. We were previously told from our staff that you had an argument with our staff as you and your guest had been caught smoking in the room when there is a no smoking policy, which we reminded you of and you got upset. Thus, we apologize for this experience.

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience all around. After booking the motel, I arrived there only to find out that the pictures in Hotel.com aren’t of that motel. Was greeted by the one and only person working there who told me himself that the pictures were wrong. Bad experiences started at check in when the price for staying there were $20 more then advertised. Charged me a extra $5 for using a debit card. ??? I told him I made the reservation on Hotel.com. He actually said to me “that was stupid” it was late and I didn’t feel like changing my reservations, so I paid the extra $20. The website advertised a on the go breakfast. There was no breakfast, coffee or anything available. I was given a room that was below any standards a motel should be allowed. The security chain on the door was hanging off the walk by one loose screw. The TV was outdated. The bathroom had so much mold in it that I refused to take a shower. When I pulled back the comforter on the bed I noticed a blanket that had a least 3-4 holes in it. When that was pulled back I saw a sheet that had stains and hair on it. It had not been washed. Needless to say I slept on top of the comforter in my clothes. The few towels I had in the bathroom were at one time white but were now a dingy yellow. I had an upset stomach that night and ran out of toilet paper my first time in the bathroom. I understand that you get what you pay for. But for $70 I could have stayed somewhere a lot nicer. It’s really close to false advertising.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked hotel from orbitz. When I reached at the hotel they told me we don’t have any contract with orbitz. So we don’t have any reservations for you. U show me 65 dollar plus tex with 69.50 and orbitz mention pay at hotel. And hotel charge me 70 dollar plus tex with 75 dollar with there regular rate I have a question why you show me the hotel with whom u don’t have any contact.
Stayed 1 night in Dec 2018
Response from Rich Kyle on Feb 11, 2019
Dear Mr. Ravi Patel, From our records, we have concluded that you checked in that night and informed our desk clerk that the booking was paid for. However, we found that you did not pay for it as per Orbitz’s staff. Therefore, Orbitz told us to charge you since you did not pay on the website. In addition, We only charged $5 for a keep deposit, which we gave you back in the morning. During the visit, our staff asked you upon checkout in the morning if you enjoyed the visit and you stated that you did. You wrongly stated that we overcharged you in your review, but we didn’t.

10/10 Excellent

Sead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Mona H on Sep 29, 2018
Dear guest, thank you for giving 5 stars we strive to maintain our standards high to keep our guest happy and comfortable.