Dear Mike, We are delighted you enjoyed the quiet surroundings at Extended Stay America! It's great to know you found our staff friendly and the room clean. Thank you for your positive feedback. We hope you'll have the opportunity to explore the nearby attractions on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management

Dear Norm, Thank you for sharing your valuable feedback and experience with us. We're glad you found the room clean and comfortable and that our kitchen facilities met your expectations. However, we apologize for any inconvenience caused during check-in. We will review this matter to ensure a smoother experience for our guests. We appreciate your insights and are happy you had an otherwise enjoyable stay. Safe travels!Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Nirbhay, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Stacy, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the pet-friendly facility. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Stacy, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear jose, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Maria, Thank you for including Extended Stay America in your travel plans and taking the time to recognize our efforts. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Ashley, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Robert, We are sorry our complimentary grab-and-go breakfast and the room conditions did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate associates. Hence, they are aware of our guests' wishes regarding the maintenance and breakfast choices which assists them in determining future options. We hope you will return to stay with us again; hosting your visit was a pleasure. Sincerely,Hotel Management

Dear Michele, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Anne, Thank you for being a guest at Extended Stay America and reviewing our hotel. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We always aim to provide every guest with the excellent experience expected of us, and your comments allow us to address areas that could have made your stay more enjoyable. We would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Jalaluddin, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear David, Thank you for choosing us. It is glad you had a pleasant stay and were pleased with our active and attentive staff. However, we are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Also, we apologize for the non-working appliances and the frustration caused thereby. We have shared this with our technical team to address it. Thank you again for sharing your observations, and we hope to welcome you back soon for a better stay! Sincerely,Hotel Management

Dear Elizabeth, Thank you for reviewing your experience at Extended Stay America. Our team works hard to meet the high standards our guests should always expect when staying with us. Therefore, we are glad you enjoyed our clean and comfortable suites. We appreciate you recognizing our efforts and look forward to welcoming you back.Sincerely,Hotel Management

Dear Jeanette, Thank you for posting a review of your recent stay. We are sorry that the maintenance issue mentioned in the review was not up to par and that we did not meet your expectations. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Our maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. Further, we regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area.Sincerely,Hotel Management