Dear Crashay,We're thrilled to hear that you and your kids enjoyed your stay with us! Creating a comfortable and enjoyable experience for families is important to us, and we're glad we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you all back for another great stay in the future!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Tijuana,We're thrilled to hear that you enjoyed your stay with us! It's our goal to provide a memorable experience for all our guests, and we're delighted that we could meet your expectations. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Jane,Thank you for sharing your positive feedback! We're delighted to hear that you found the bed super comfy and enjoyed the layout of our suite. Your satisfaction is our priority, and we're thrilled to know that you would choose to stay with us again. We look forward to welcoming you back for another comfortable and enjoyable stay!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear William,Thank you for your detailed review! We're glad to hear that you found our hotel very nice and your room clean. We apologize for any inconvenience you experienced with parking and the safe, and we appreciate your understanding. We're pleased to know that you enjoyed the spacious and clean room, and we apologize for any inconvenience caused by the theater crowds. It's great to hear that you enjoyed our pool area, and we're sorry for the issue with the hot tub, we're glad it was promptly addressed. We look forward to welcoming you back for another enjoyable stay!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Nicole,Thank you for your rating. We're glad to see that you had a positive experience with us. If there are any specific areas where we can improve and make your next visit a 5-star experience, please feel free to share your feedback with us. We appreciate your business and hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

Dear Steve,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Kristie,We are glad to hear that your time with us was enjoyable. Our goal is to provide our visitors with the greatest service possible, and your perfect rating validates our efforts and motivates us to keep working hard for you. We want to meet up with you soon!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Danielle,We deeply regret the series of disappointing experiences you encountered during your stay. It's disheartening to hear that the quality of your visits has declined over time. Your feedback regarding the room condition, pool access, bar operation, and response to your daughter's injury is troubling, and we sincerely apologize for the inconveniences and lapses in service you experienced. Rest assured, we take your comments seriously and will address them with our team to ensure such issues are rectified promptly. We truly appreciate your acknowledgment of the positive interactions with our staff, and we'll strive to ensure all aspects of our service meet the highest standards. Should you reconsider in the future, we would love the opportunity to restore your faith in us.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Mekdes,I apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that similar incidents do not occur in the future. Please reach out to our front desk staff if you encounter any issues during your stay, as we are always available to assist and make things right. We appreciate your understanding and hope to have the opportunity to restore your faith in our hotel during your next visit.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Bradley,Thank you for the outstanding rating and positive feedback! We're delighted to hear that our hotel's location was convenient for your visit to the Dury Lane Theater. It's great to know that you found plenty of dining options nearby. We appreciate your review and look forward to welcoming you back for another convenient stay!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Corrie,Thank you for your positive rating! We're glad to hear that you enjoyed your stay with us. If there are any areas where we can improve to earn a higher rating from you next time, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to host you again in the future!Sincerely,Hotel Manager

Dear Marta,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel nice and clean. However, we apologize for the disappointment regarding the pool and hot tub experience. Your feedback regarding the temperature of the pool and the condition of the hot tub is concerning, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Fatima I Dos Santos,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay. It's disappointing to hear about the cleanliness issues with the couches and the towel hanger, as well as the inconvenience caused by the ladybugs and the mistake with your food order at the bar. We appreciate your understanding and patience in bringing these matters to our attention. We're glad to hear that our supervisor was able to provide some assistance and accommodations for the inconvenience you experienced. Your feedback regarding the renovations and expectations for excellence are noted, and we will use this information to make necessary improvements to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Lucinda,We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is crucial, and we're actively working to improve our efficiency and service standards. Rest assured, we'll address the issues you've highlighted to ensure a smoother experience for all our guests. We appreciate your patience and understanding.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Carmen,We apologize for the inconveniences you experienced during your stay. It's disheartening to hear that your expectations were not fully met. We'll address the balcony handle and pool issues immediately to ensure a better experience for future guests. Your feedback regarding the noise disturbance and cleanliness concerns will be shared with our team for improvement. We appreciate your valuable feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Lisa,We value the time you took to provide us your feedback after staying at our hotel. We greatly appreciate that you had a positive experience at our hotel, and your review highly inspires us. We work hard to make sure you're comfortable and to improve our services. May you return soon, we hope!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Nilze,We're deeply sorry to hear about your negative experience. The comfort and safety of our guests are paramount, and we take these concerns very seriously. We're actively addressing the issues you've raised to ensure a more secure and enjoyable environment for all our guests. Please accept our sincerest apologies.Sincerely,Ron ThakkarGeneral ManagerHilton Suites-Chicago Oakbrook Terrace

Dear Amanda,Hello! We're thrilled to hear that you found our check-in process quick and easy! Providing efficient service for our guests is important to us. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another hassle-free experience in the future!Sincerely, Ron ThakkarGeneral ManagerHilton Suites-Chicago Oakbrook Terrace

Dear Kiara,Thank you for the perfect rating and your kind words! We're thrilled to hear that you had a fantastic stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Lavi,We're deeply sorry to hear about your disappointing experience. Your feedback about noise disturbances, cleanliness issues, and poor service is concerning and not reflective of our usual standards. We take your comments seriously and will address them with our team to ensure improvements are made. We apologize for falling short of your expectations and appreciate you bringing these concerns to our attention.Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Tina,We're deeply sorry to hear about the disturbance caused by the large group during your stay. Your comfort and peace of mind are paramount to us, and we sincerely apologize for the inconvenience you experienced due to the noise and disruption. Rest assured, we take your feedback seriously and will address this matter to prevent any recurrence in the future. We appreciate your patience and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Theresa,We're sorry to hear that your experience at our hotel fell short of your expectations, resulting in a rating of 1 out of 5. We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We take all feedback seriously and use it to improve our services and address any issues that may arise. If there's anything specific you would like to discuss or any suggestions you would like to share, please let us know. We value your feedback and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

Dear Ronald,Thank you for your feedback! We're delighted to hear that you found our property to be quiet during your stay. We understand the importance of a peaceful environment for our guests, and we strive to provide a calm and relaxing atmosphere. If there's anything else we can do to enhance your future stays, please let us know. We appreciate your support and look forward to welcoming you back. Thank you for choosing our property and for your kind review!Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Travis,We're thrilled to hear that you had a great experience overall! Thank you for choosing our hotel, and we appreciate your positive feedback. We strive to provide exceptional service and accommodations to all our guests, and we're delighted that we could make your stay memorable. We hope to welcome you back soon!Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Lydashia,We're deeply sorry to hear about your negative experience during your stay. Your feedback is concerning, and we apologize for the issues you encountered, including the odor in the room, rudeness from staff, unavailable amenities, maintenance delays, parking difficulties, and safety concerns. This does not reflect the level of service we aim to provide. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Ronald Moore,We're deeply sorry to hear about your disappointing experience. Providing exceptional service and a pleasant atmosphere is our priority, and we regret falling short in this instance. Your concerns about the pool closure and staff attitude are taken seriously, and we will address them promptly. Please accept our sincerest apologies, and we appreciate your feedback, which helps us improve.Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Abdulwahab,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Angela,We're sorry to hear that your experience fell short of expectations. Your feedback is important, and we would appreciate more details to understand where we can improve. Please feel free to share any specific concerns or suggestions you may have. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

Dear Erica,Thank you for your feedback. We're glad the check-in process met your expectations. We apologize for any surprise with the parking fee and any discrepancy in bed size. Your comments are valuable, and we'll use them to improve our services. We hope you enjoyed the rest of your stay.Sincerely,Hotel Manager

Dear Erica,Thank you for your feedback. We're pleased you found our hotel nice overall. We apologize for any inconvenience with the parking fee and the disturbance caused by unsupervised children. Your comments are noted, and we'll explore ways to enhance the overall guest experience. We appreciate your understanding and hope to welcome you back.Sincerely,Hotel Manager

Dear Nancy,Thank you for sharing your experience. We appreciate your kind words about our staff's friendliness. We regret any inconvenience caused by the older furniture and carpet, and we're taking note of your feedback for potential improvements. We apologize for the incident in the lobby and appreciate your understanding. We hope to have the opportunity to provide you with a more enjoyable and incident-free stay in the future.Sincerely,Hotel Manager

Dear Alexandra,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

Dear Becky,Thank you for your perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay. Providing exceptional service and ensuring our guest's satisfaction is our top priority. We truly appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Latoya,We're sorry to hear about your negative experience at the hotel. It's important to us that all guests feel welcome and treated fairly. We apologize if there was a misunderstanding or if you felt singled out. Your feedback is valuable, and we will address this matter to ensure a more inclusive and positive environment for all guests. If there's anything specific you'd like to share, please provide more details.Sincerely,Hotel Manager

Dear Drake,We sincerely apologize for the discomfort you experienced during your stay. Your feedback is crucial, and we regret the inconvenience with the heating in your initial room and the lack of response to your concerns. We'll address these issues promptly to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

Dear Albin,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely,Hotel Manager

Dear Ed,Thank you for your kind words about our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay, particularly the room. We apologize for any inconvenience regarding the shower cleanliness and assure you that we will address this issue promptly. Your comments help us improve, and we hope to welcome you back for an even better experience.Sincerely,Hotel Manager

Dear MARCIN,Thank you for the perfect rating! We're delighted to learn that your stay with us met or exceeded your expectations. Providing excellent service and accommodations is our priority, and we're thrilled to have delivered on that. Your feedback is invaluable, and we can't wait to welcome you back for another exceptional experience in the future!Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Sheryl,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is essential, and we are actively addressing these concerns to ensure a more enjoyable and safer experience for our guests. We appreciate your patience and understanding. Please be assured that we will take immediate action to address the cleanliness, safety, and maintenance issues you've mentioned. We hope you will give us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Manager

Dear Gerardo Guerra,Thank you for providing your rating of 3 out of 5. We appreciate your feedback. If there are specific areas you believe we can improve upon, please feel free to share more details. Your input is valuable to us, and we hope to have the opportunity to enhance your experience on your next visit.Sincerely,Hotel Manager

Dear Antonita,We appreciate your rating of 4 out of 5 stars, which indicates that you were satisfied with your stay. We take all guest comments into consideration as part of our ongoing efforts to improve our service and we'll be sure to pass on your feedback to all staff members. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager

Dear Nishika,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the issues with the heating and toilet in your initial rooms. Your feedback is crucial, and we assure you that we are addressing these issues promptly to enhance our services. We appreciate your patience and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Manager

Dear Kathryn,We appreciate your loyalty over the years and are genuinely sorry to hear about your recent disappointing experience. Your feedback about the worn-down rooms, stained couch, towel availability, and issues with the hot tub is concerning. We apologize for falling short of your expectations. Your comments will be shared with our team for immediate attention, and we hope to have the opportunity to welcome you back with improvements in the future.Sincerely,Hotel Manager

Dear Dianna,Thank you for sharing your concern about the parking situation. We apologize for any inconvenience you experienced, and we understand the frustration of additional charges. Your feedback is important to us, and we will review our parking policies to better serve our guests. We appreciate your understanding and hope to have the opportunity to make amends on your next visit.Sincerely,Hotel Manager

Dear Jackie,We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is concerning, and we take this matter seriously. Rest assured, we will address this issue with our team to ensure that our service meets the highest professional standards. We appreciate your honesty and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manager

Dear Steven,Thank you for your rating. We appreciate your feedback! If there's anything specific that we could improve upon to make your experience even better next time, please don't hesitate to let us know. We value your input and hope to welcome you back for an even more enjoyable stay in the future!Sincerely, Vivek Trivedi General Manager Hilton Suites-Chicago Oakbrook Terrace

Dear Seth,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Best Regards,Hotel Manager

Dear Erica,We're genuinely sorry to hear that your experience was subpar, and we appreciate you sharing your rating. If there are specific details or concerns you'd like to address, please feel free to provide more feedback. Your input is important to us, and we aim to use it for improvement. We sincerely hope to have the opportunity to make it right in the future and provide a more positive experience for you.Sincerely,Hotel Manager

Dear Kathryn,Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced during your recent stay. We take your concerns seriously and will address the issues with the stained couch and towel availability immediately. Your loyalty means a lot to us, and we are committed to ensuring a much-improved experience on your next visit. Please allow us the opportunity to make it right.Sincerely,Hotel Manager

Dear Jonathan,Thank you for your valuable feedback! We're pleased to hear that, despite some noise disruptions, you had a very pleasant stay with us. It's wonderful to know that our exceptionally friendly staff left a positive impression. We appreciate your understanding and look forward to the opportunity to host you again when you're in the area. Safe travels!Sincerely,Hotel Manager