Very nice hotel but maybe not quite 5 stars
Posted Aug 8, 2016
This hotel is in a wonderful location with many places to eat and visit nearby. Water Tower Place and 900 North Michigan shopping is within walking distance as is the lake. The hotel itself is very nice, it's just not quite as nice as The Peninsula, across the street. In our room we had some trouble with the coffee maker and the sliding door between the room and bathroom was broken and didn't quite close all the way, making it hard to keep any noise contained in the bathroom. Also, the hotel staff were nice, I just didn't find that they went above and beyond to make our stay special. We have been staying at 5-star hotels in Chicago and this one is not the best.