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The location was great but for the price I’ve stayed in much nicer hotels in the exact same area. The rooms were divided by paper walls, the toilet didn’t flush, the climate control didn’t work, there were no blankets on the beds, and the room was the size of a closet. Not at ALL worth the price.
Outlets in the room were hard to find and some didn't work. tv remote not very responsive. worst mattresses I've ever seen in a hotel room, both our queen beds had huge craters in the middle.
We found a cockroach in our bathroom Saturday and the front desk did not believe us since it scurried into the vent in the bathroom. They even insinuated that we placed it there stating, "We will move you, but if another cockroach appears in the next room we can't help you". They asked for a picture of it which we could not get because it was alive and moving! They ended up moving us to a different room which we appreciated, but that same night we got a call from the room phone from someone claiming to be the front desk. They called at 4:55 a.m. asking for a card to have on file for the property. It was very scary and I have heard about these scams on Reddit. We immediately informed the front desk that it happened and it was likely a patron staying in another room that was calling others to try to get their card information. I was worried the entire night because they claimed they would slip a paper of the transaction underneath our door. Them knowing our room number was very scary for us and they should remove being able to call between rooms.
The window was not properly sealed I guess... I can hear the train and the next door's noise so well, as if they are right next to me.
Jee Seul
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 23, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
6/10 Okay
Mario
Apr 21, 2024
Liked: Cleanliness, staff & service
Mario
Stayed 5 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 23, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
Very old property noisy by the L train alot of homeless around the buildings no vending machines have to go across street for beverages no microwave in room very cold in room
Phyllis
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 23, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
8/10 Good
kristen
Traveled with family and small children, Traveled with family
Apr 21, 2024
Liked: Staff & service
This stay was perfect for a quick overnight in the city. Right off Michigan Ave. Cute diner connected to hotel. Easy stay to get to from the train.
kristen
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 23, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
6/10 Okay
Joseph, ROCKFORD
Business traveler
Apr 19, 2024
The television reception is not good, always going in and out.
Joseph
Stayed 5 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 23, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 23, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
Greeted as I walked in. Staff is friendly. Rooms spacious and was clean. We enjoyed our stay there.
Romeo
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
8/10 Good
Kevin
Traveled with family
Apr 16, 2024
Liked: Staff & service
Disliked: Amenities
Fairly good hotel for the price on the magnificent mile downtown Chicago. Only thing I didn't like and didn't understand is why the shades are way shorter than the window, room gets very bright early morning, looks like someone doesn't know how to use a tape measure lol.
Kevin
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
10/10 Excellent
Herlia
Traveled with family and small children, Business traveler, Traveled with partner
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
8/10 Good
Minhanh
Apr 15, 2024
Liked: Cleanliness, staff & service
Minhanh
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 9, 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!
4/10 Poor
Arien
Apr 6, 2024
I didn’t get the room I paid for. And if you want to get some good sleep good luck
Arien
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 6, 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.
The room was small but clean & comfortable. Check-in was smooth and staff person was helpful. There's some noise from the nearby commuter train, but I sleep with earplugs in anyways. Great value given the super convenient location right in town. Would definitely stay here again.
Errin
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 6, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
6/10 Okay
Yasmin
Traveled with family
Apr 4, 2024
Liked: Cleanliness, staff & service, amenities
There is no heater. You have to pay extra for parking. Great customer service. No breakfast. No water fountain. 3 stars.
Yasmin
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 6, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
10/10 Excellent
Jai
Mar 28, 2024
Jai
Stayed 17 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
If I could post the pictures I would! Literal poop! On the bed! Found that out at 1 am when I was getting into bed. Mind you we had already switched the bedroom due to no working outlets and stains in the room prior. This room has stains, poop! , pubic hair in the tube, disgusting floor and dirty walls. .So disappointing but we got in late and had a flight at 7 am so couldn’t keep complaining. I’m sickened and would like a refund.
Taylor
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 30, 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.
2/10 Terrible
James
Mar 27, 2024
James
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!
Not very clean, no TV channel guide, smoky smell and smoke detector in room covered with plastic bag?! Pretty dumpy for area. Staff was good.
Brinda
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
8/10 Good
Drewy
Traveled with group
Mar 25, 2024
Liked: Cleanliness
Disliked: Amenities
Its a, OK
Drewy
Stayed 2 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
2/10 Terrible
Camilla
Mar 25, 2024
Camilla
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!
8/10 Good
Joanna
Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Mar 25, 2024
Liked: Cleanliness, staff & service
Economical Chicago downtown stay. Hotel does not have parking but we purchased a weekend passed at Millenium garage. Hotel is an old building so don’t expect new built spa bathrooms or rooms. Priced reasonably. Hotel is right by the rail tracks so it is noisy at night. Location however is great, within walk distance of grant park and all downtown. Overall if you are looking for a place to crash the night downtown Chicago for an economical price this is a good option.
Joanna
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
Our tv wasn’t really working and had to get maintenance to help. We had a phone in our room but it didn’t work, the cables were cut off. The bed was not very comfortable and made a lot of noise. It was very convenient to get to our destinations walking.
MICHELLE
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
6/10 Okay
Shelby
Traveled with partner
Mar 24, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it was a good experience. However the hotel room did not have heating and it was 30 ish degrees at night time so we were very cold. It was very close to the red line transit which was convenient. It was loud at night and we were there during the marathon so roads and streets were blocked on Sunday so that inconvenient but not the hotels fault. Overall I would stay again for the price.
Shelby
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.
10/10 Excellent
Shinobu
Mar 22, 2024
Shinobu
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.
2/10 Terrible
Chiamaka
Business traveler
Mar 20, 2024
They are horrible!! They made me pay double the amount for a room for just a night because they wouldn’t refund over a mistake. They are so mean, I do not recommend.
Chiamaka
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 27, 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
6/10 Okay
Abigail
Mar 19, 2024
Abigail
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 21, 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 21, 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.
We decided to stay here to explore Chicago for the weekend and would say this was a prime location to do all of the touristy attractions. However, we were told in the reservation that we would have a mini fridge and microwave included and we did not. We also had black mold in our hotel room and will not be staying here again.
Taylor
Stayed 3 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 21, 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 17, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
8/10 Good
Xiangming
Mar 15, 2024
OK
Xiangming
Stayed 4 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 17, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 15, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
Property was outdated and the pictures on the website we’re nowhere near the room conditions
Jesus
Stayed 2 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 15, 2024
Thank you for taking the time to share your feedback. Being an older property our main objective is to always provide a clean and comfortable place to stay. We hope you give us another chance. Thank You.
Response from Kind regards, Lyanne Godoy Front Office Manager on Mar 15, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
10/10 Excellent
Sharon
Mar 12, 2024
Sharon
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on Apr 3, 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.