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Reviews of Motel 6 Chino, CA - Los Angeles Area

2 out of 5
Motel 6 Chino, CA - Los Angeles Area
12266 Central Avenue, Chino, CA

Reviews

6.2
Rating 10 - Excellent. 277 out of 1002 reviews" "
Rating 8 - Good. 196 out of 1002 reviews" "
Rating 6 - Okay. 140 out of 1002 reviews" "
Rating 4 - Poor. 121 out of 1002 reviews" "
Rating 2 - Terrible. 268 out of 1002 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very friendly & helpful.
Stayed 2 nights in Apr 2024

2/10 Terrible

Maritsa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got there the staff were okay. When we went in the room it was dirty, it looked like they didn’t sweat, there was no microwave, nor pool, it was review that it was clean and a nice spot to stay and a pool. The first night there was people staying in there van next to our car and they were arguing the whole night. And then the past nights we stayed there as well.
Stayed 2 nights in Apr 2024

2/10 Terrible

Derryck

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dog hair cat hair and other people's hair all over my room. The area where the t v is had ketchup stains on the counter that I had to clean off myself. The shower was dirty. The toilet had dirt on the seat. The sink was broken. I had to clean white stuff off the counter in the bathroom. The sheets looked like someone had slept in them before I did. the cops were there looking for somebody when I checked in. The window in my room would not fully shut. Overall this was the nastiest and worst motel six i've ever seen. I've stayed at Motel 6 properties from here all the way to Washington DC. And this one was by far the most unsanitary motel6 I've ever seen.
Stayed 2 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Amenities
Has a refrigerator my stay was good, but pool was always close besides that very calm
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people loitering everywhere when I went to get my room assignment since it wasn’t ready when I went to check in. There were 6 cop cars in the driveway and I didn’t feel safe staying there. The front desk was empty for 20 minutes and then when the lady finally came back I said I didn’t feel safe and wanted a refund she said nope it’s after 6pm and that’s when your stay starts, no refund. I never signed anything or received a key. Don’t waste your money here.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Jessica,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Carmen, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this motel while at Winternationals, Pomona Rceway as it was a short drive away. It was just somewhere to sleep and shower. The motel was what we expected basic and clean. Having laundry facilities was also a bonus for us. There are shops and restaurants next to it. Highly recommend the Chinese, you can eat in or takeaway and portions are huge and very reasonably priced.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Elaine, Thanks for your review, we really appreciate the support.Natalie #Team6

2/10 Terrible

Kayla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged us an extra $200 saying we needed to call and let them know we’d be there 24 hours in advance. I reserved the room over two months ago so why would I need to call and make sure they would know I’m still coming.. not to mention the popcorn in the bed, hair on the floor, vomit on the floor, a dirty condom in the bathtub. When I asked to speak to a manager I was told “she won’t be here until Monday but she won’t do anything for you either” when we asked for a new room she told one of the cleaning ladies to go and check if our room was actually dirty because she thought we were lying. Terrible experience. Will never stay at this location again.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Kayla,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of services issues very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

8/10 Good

Jessica

Stayed 1 night in Mar 2024

4/10 Poor

Steve

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities
I liked that it is pet friendly(have 2 cats) Bad parts were no frig in room, electric outlets were few and not working(bathroom sink) cracked shower head. Reported issues,but nothing done.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Aman

Good service
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 21, 2024
Hi Carmen, Thank you for the 5-star rating!Natalie #Team6

4/10 Poor

Rodrigo

Stayed 1 night in Mar 2024

2/10 Terrible

Branden

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
There were stains on the sheets, hair and dust in the lights and walls and bed side table.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Branden,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is allways clean and front dest is supper nice to there guests.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Anita,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Lizett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. The toilet was stained and there was hair all over the toilet . There was no toilet paper. And we never got our room serviced or cleaned the entire weekend we were there. I had reserved the whole weekend , had I have known how filthy this place was I would of never booked. After we complained all they did was transfer us to a different room which was also dirty. Expedia couldn’t help us cause the hotel didn’t do transfers . I didn’t even want my money back. All I wanted was a transfer to a different city or the room to be cleaned. But none of that was an option apparently. A refund was an option but it would take 7 to 10 business to receive/ and I don’t have the money to spend on a different hotel nor wait for a refund. So I had no choice but to stay there. Never again . I hope this saves someone the headache
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Lizett, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Elijah

Traveled with family
Disliked: Cleanliness, staff & service, amenities
There was a homeless person living in my room. Had to wait until they could book me another room. Originally booked a single Queen but because of the situation they booked me a room with double beds. Very uncomfortable and shady stay
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Elijah,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Carolyn

Business traveler
NO HEAT, AND NO OTHER ROOM AND NO DISCOUNT
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Carolyn, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

6/10 Okay

Antwanette

Liked: Cleanliness, staff & service
Staff was nice.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Antwanette, Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Natalie#Team6

10/10 Excellent

Aisha

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The manager adalid is amazing and runs a safe and quiet motel I love all the staff and the house keepers the rooms are very clean Thanks to housekeeper wene shes amazing very sweet and a hard worker -Aisha Roberts
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Aisha,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 8, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Rudy B.

Traveled with partner
Liked: Cleanliness
Door insulation sealer allowed wind to blow thru all nite
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Rudy,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
The wall were rotten, the curtains had old food stuck on them, the towels were so old and scratchy the floors were dirty and the room smelled like mildew! The mattress felt like cardboard the AC didn’t work and there were shady people in upstairs room in and out all night. Not to mention that I had to get a “disabled room because no other room were available even though I booked I booked days before and confirmed a regular room. To top it off there was a man who had a barking German shepherd in his room. Will NEVER stay there again.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi MariaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Juan

Liked: Property conditions & facilities
Tubs need to be cleaned better
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Juan,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping/breakfast Denny's and Starbucks coffee shops within walking distance.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Richard,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

10/10 Excellent

Gaby

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attendant Laura T. always very welcoming. She makes sure to accommodate us in every special requests we have. Adalí professional but empathetic persona is what makes pur stay comfortable. These two are really the main reason why we have Chino as our go to. Thank you for ypur time and patience at every stay.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Gaby,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Joseph

Stayed 8 nights in Feb 2024

10/10 Excellent

Alex

Stayed 2 nights in Feb 2024

2/10 Terrible

Marthen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Marthen, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Maritza, Bullhead City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Maritza,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi JoeThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Consuelo

Stayed 1 night in Feb 2024

4/10 Poor

Leticia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Leticia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Gaby,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Gaby,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Norma

Traveled with partner
Was roaches in the room
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Norma,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Carmen

Stayed 1 night in Jan 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and good staff
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Danny, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff and service were excellent. You could tell they take pride in the service they provide.
Stayed 6 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Douglas,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Lupe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no microwave or fridge. Poorly unkept grounds and rooms. . Roaches.. no hot water.
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Below average for this chain.
This place is not very nice compared with many other Motel 6 property's. Busy hotel, lots of very sketchy people around the property. Issues with the ice machine too.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Patrick,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a night
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 6, 2024
Hi Mauricio,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Dwight, Corona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Dwight,Thank you for the excellent rating!! Maz K.#Team6

4/10 Poor

Joseph

Disliked: Staff & service, room comfort
Not a good night's sleep
Had to go to work at 4:00 in the morning no hot water TV kept going off not a good night very uncomfortable beds
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Joseph,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Judy

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024