The room was very nice and comfortable, the staff were friendly, the food in the restaurant was very good. And it's a good location for the Wigram and southern parts of the city. But what lets the place down is it lacks atmosphere or charm in the public areas like reception and corrdiors. Considering it was once the Officers' Mess for Wigram Air Base, you'd think this would be reflected in the decor and style. But you'd hardly know, there was little to show. The corridor to our room was a long, dreary and cold space with the occasional picture on the walls which had nothing to do with the place's history or location. And the grounds were really unloved. It would not take much to make this hotel more welcoming and unique. It has such potential.