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Reviews of Kings Inn & Suites Mason

3 out of 5
Kings Inn & Suites Mason
9365 Waterstone Boulevard, Loveland, OH

Reviews

7.0

Good

Rating 10 - Excellent. 306 out of 986 reviews" "
Rating 8 - Good. 244 out of 986 reviews" "
Rating 6 - Okay. 155 out of 986 reviews" "
Rating 4 - Poor. 121 out of 986 reviews" "
Rating 2 - Terrible. 160 out of 986 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was not a very clean place overall..Didn't have a regular coffee maker in the whole building..No vending machines or vending at all.
Stayed 2 nights in Apr 2024

2/10 Terrible

Maricka

Traveled with family
Disliked: Amenities
Was not clean pool was closed the whole time
Stayed 1 night in Apr 2024

2/10 Terrible

Dylan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked into the room we noticed how filthy the room was. The bathroom wasn’t cleaned. The sheets weren’t changed because they were stained and had hair all over them. That’s when we found a dead BED BUG in the bathroom sink! We immediately tore through the sheets and bed and we found a LIVE BED BUG in a pillow case! I went straight to the front desk and all they asked was if I wanted a refund. Nothing else.
Stayed 1 night in Apr 2024

4/10 Poor

Cienna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very dirty, the toilet leaked when flushed.
Stayed 1 night in Apr 2024

6/10 Okay

Jimmy, Defiance

Traveled with partner
Disliked: Cleanliness, amenities
Quiet secluded location however the property itself is worn down and needs updated. The rooms were dirty behind and under furniture tv bed and along every wall. The tables and hard surfaces were very dusty. Lots of stains on furniture and carpet and the bathroom floor was dirty between each tile. You can tell that the room was quickly cleaned but needs a very deep cleaning
Stayed 1 night in Apr 2024

2/10 Terrible

Karsten

Disliked: Cleanliness, staff & service, property conditions & facilities
Kings inn was filthy. My party had booked 2 rooms. The friends I had booked with had gone back to one of the rooms we had booked and discovered cockroaches what looked like bed bugs and looked like there was menstrual cycle blood on the sheets. DO NOT STAY HERE.
Stayed 1 night in Apr 2024

8/10 Good

Kevin K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our only concern was the elevator worked when it wanted. Staff would assist if it was on the ground floor but if you were on upper floors it took a long time if you couldn't do stairs.
Stayed 1 night in Apr 2024

6/10 Okay

Guynith

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Tv didn't work, no coffee pot, no wash cloths. Floor needed vacuum
Stayed 1 night in Apr 2024

8/10 Good

America

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best stays we have had in the past few years...we will definitely staying here again...clean room with a clean smell to it...room was very spacious which was a very big plus for my family...only issues we had was the light over the sink in the bathroom did not work but was not a big deal...beds were very soft...a little uncomfortable for someone that don't like soft beds...but I will trade that for a clean room any day...all in all it was great stay...look forward to going back in July
Stayed 1 night in Apr 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, Elevator stopped working, no breakfast, hardly any towels in room, very rude when asked for more.
Stayed 2 nights in Apr 2024

6/10 Okay

Della

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad to no lighting in parking area; several dirty spots in the room; elevators stopped working one day, but was repaired same day. Really doesn't offer much but shower and bed. Staff was very nice.
Stayed 2 nights in Apr 2024

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When I say bad I mean BAD the staff is so extremely rude I was called greedy because I was upset that the room had NO working lights no cushions at all on the sofa and smelled like urine! I was told I could leave and be refunded however instead of being refunded the hotel charged my card several times after leaving I had to Freeze my account and get a new debit card when I called back to find out about my refund she told me she would not be returning the $75 dollar incidental fee because I chose to leave! I have still not been refunded for anything and I filed a police report! Save yourself the trouble when we were leaving the property there were three other guests all asking for refunds for one problem or another do your research check them out on the better business bureau this hotel is dirty, unsafe, and a big headache save yourself from there scam!!!
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs to work on the hot water situation
Stayed 2 nights in Apr 2024

2/10 Terrible

Frank

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very dirty hotel. I’m pretty sure one of the beds in the room was not serviced.
Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property condition got a low rating due to the side door card readers not working properly. Also I noticed may window screens ripped in the front windows. My room was not in the best shape. Whoever had the room before me must have been sick. Not to be disgusting, but there was dried flem everywhere on the furniture and bedstands. Also, the shower curtain was stiff and had red mildew all over the bottom of the curtain.
Stayed 1 night in Apr 2024

2/10 Terrible

tim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk people pool not open got charged twice for our room and a bug on our ceiling fan and when we told the front desk we got charged twice she told us we were lieing and to contact Expedia also we screwed up and asked to stay another night she wouldn't even offer to help us with that would not recommend this hotel to anyone
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda J

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Apr 2024

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
This service is the worst service I've ever experienced in my life. Thanks, but no thanks.
Stayed 1 night in Mar 2024

2/10 Terrible

kamia

Disliked: Cleanliness, staff & service, property conditions & facilities
They have bed bugs
Stayed 2 nights in Apr 2024

10/10 Excellent

Jagdev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stafff behavior very nice
Stayed 1 night in Apr 2024

6/10 Okay

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Luis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff it’s terrible
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised to find a nice hotel to for this low price. It was super nice and the staff were awesome.
Stayed 1 night in Mar 2024

8/10 Good

Brian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I thoufht kt was very nice location and staff was very friendly
Stayed 2 nights in Mar 2024

6/10 Okay

Easton

Liked: Staff & service
Walls are paper thin. The side doors that typically would require a key card was busted so anyone could walk in. There appeared to be dried blood on the walls and floor in my room. Staff was kind but the building itself was “okay” at best. It was only a place for me to sleep, so I’m not going to complain too much as I didn’t really stick around long enough to feel the place out completely.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reliable and friendly staff
Stayed 1 night in Feb 2024

4/10 Poor

Keyshawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good price but I had never seen so many stains in a room before. It was stains on our towels and we asked for new ones. It was stains on those towels as well. If you want a cheap hotel and aren't bothered by the stains, not a bad place.
Stayed 1 night in Feb 2024

2/10 Terrible

Darell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Sherry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The location was great. The facility was really dirty. The room had no toilet paper and there was dirt in alot of places. I think this is an indication of the price. The person who checked me in was not too friendly, but there was a second person who was great. She also checked me out in the morning and was very friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Joan M

Disliked: Staff & service, property conditions & facilities, room comfort
Can't sleep in 50 degrees in January.
I checked in Jan 20. It was 11 degrees. The first room had no lights, and no working television to light up the room. It was 65 degrees in that room. I was given the next room on the same floor. I could not open the door, so the front desk clerk opened it for me. TV did not work, so she came back with second remote, no batteries. Came back with batteries, but I had TV on. Temp was 50 degrees so she adjusted heat and said it would warm up in 15 minutes. That was about I spent 1/2 hour and temp went from 50 to 51. Hair in bottom of bathtub. Never took my coat off. waited until 9:30ish when I asked for a refund, (which the clerk granted, but now Expedia says they can't refund) I did not know I had to cancel thru Expedia. And how would I explain these conditions? I booked Hampton thru Expedia for that same night. Sleeping in 70 is better than 50 degrees. This sucks! I hope to get a call from Kings Inn Manager to tell Expedia I NEED MY MONEY BACK! Receipt says completing renovations in 2024...HUMMMM....
Stayed 1 night in Jan 2024

2/10 Terrible

Drake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever!!!
I travel all the time and stayed at many of hotels, this by far was the worst! Rooms are filthy and smell horrible. The manager Kris is the absolute worst! I paid for a room and was called at 7am telling me I needed to change my room that I was already staying in for 4 days. She came up at 11 banging on my door then proceeded to open it. She began cussing and told me she was calling the cops. Cops came escorted me off the property for a Room that was already paid for! Then I ask for a refund and was charge 51 more dollars. Never received my refund and had 3 more unauthorized charges from the establishment. Was literally robbed in front of the cops while Kris sat there laughing about and had to leave cause was told I was trespassing. I have never dealt with such rude hospitality for no reason. I would definitely say if you are a person of color or any one don’t stay here!!!
Stayed 1 night in Jan 2024

4/10 Poor

Rachelle

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t even have a tooth brush for us or toothpaste and can’t get a late check out, but I enjoyed swimming in a indoor pool.
Stayed 1 night in Jan 2024

8/10 Good

Dani, Palmdale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Every thing was nice. The only problem was the hot water. I stayed in 3 different rooms. 1 had no hot water at all. The others didn’t have enough for me to finish a shower. That was disappointing.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicolle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under renovations and upon pulling up some of the windows were cracked and window coverings were torn. It promises to be beautiful when completed can't wait to go back next year. Proof positive don't judge a book by it's cover.
Stayed 1 night in Dec 2023

2/10 Terrible

Lorelei

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Tina

Stayed 1 night in Dec 2023

10/10 Excellent

Dani, Palmdale

Stayed 2 nights in Dec 2023

8/10 Good

Alexandria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful stay for a wonderful price
Stayed 3 nights in Dec 2023

6/10 Okay

Suvianne Marie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Nov 2023

6/10 Okay

Kadesha

Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Elmira

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
CANNOT SLEEP NEXT TO THE 24/7 NOISE FROM FREEWAY, BIGGEST HASSLE TO ASK FOR A ROOM FARTHER AWAY. NOT STAYING THERE AGAIN. OUTSIDE TRASH FULL BEFORE AND AFTER MY STAY.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price exceltional service
Stayed 5 nights in Nov 2023

8/10 Good

Jeffrey

Business traveler
Liked: Staff & service, amenities
The hotel is fine, it appears they are planning, starting renovations so it’s understandable the condition. Front desk staff very nice. I plan on staying at this hotel for the next two months for work.
Stayed 4 nights in Nov 2023

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice play to sat
5 stars hotel with cheapest price.....awesome hotel
Stayed 1 night in Nov 2023

4/10 Poor

Monica

Disliked: Staff & service
At check in the lady was talking about us to the man people at front desk
Stayed 1 night in Nov 2023

2/10 Terrible

KAI

Liked: Cleanliness, room comfort
Disliked: Staff & service
Non Attendance!
When I arrived there was no one at the front desk for well over 20 minutes! I called more than 7 times only for a guy to show up for a smoke break. He apologized and after that, took another 10minutes to check me in. What a drag!
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

RHONDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk when we got there was awesome, easiest checkin we have every had from anywhere. everyone was so nice and helpful as i had had surgery on my ankle so was wobbly and slow.
Stayed 2 nights in Oct 2023