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Reviews of Kinley Cincinnati Downtown, a Tribute Portfolio Hotel

4 out of 5
Kinley Cincinnati Downtown, a Tribute Portfolio Hotel
636 Race Street, Cincinnati, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 196 reviews" "
Rating 8 - Good. 35 out of 196 reviews" "
Rating 6 - Okay. 22 out of 196 reviews" "
Rating 4 - Poor. 11 out of 196 reviews" "
Rating 2 - Terrible. 6 out of 196 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was modern and updated. The staff were friendly and helpful. The drawback was easily hearing people in other rooms which become noisy.
Stayed 1 night in Apr 2024

10/10 Excellent

Annie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff.
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not place to walk dogs
Stayed 2 nights in Apr 2024

10/10 Excellent

Wesley

Traveled with partner
Liked: Amenities
Love it
Stayed 2 nights in Mar 2024

10/10 Excellent

Desirai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Kinley for two nights and had an excellent experience! The staff was easy to communicate with and the property was updated and very clean. I appreciated being able to call the front desk for turn-down service after we spent some time getting ready for our event. Their response was efficient and quick. If we are ever in town again, we would definitely book here!
Stayed 2 nights in Mar 2024
Response from Per Bokmand on Mar 12, 2024
Thank you for staying with us during your recent trip to Cincinnati. We hope you had a pleasant experience and look forward to welcoming you back soon. Have a great week ahead!

10/10 Excellent

Gary, Covington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful art deco boutique hotel in down town Cincinnati, highly recommend staying here
Stayed 1 night in Feb 2024

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Great location.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Stayed 1 night in Feb 2024

4/10 Poor

Ryan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We got there and they advised there was a plumbing problem and not to flush toilets until we got the all clear. We left for our show and our door would close all the way so it wouldn’t lock. They stored our luggage and asked if it was ok to just get a different room when we got back. When we got back it took another 25 min to get a key because the system wouldn’t generate a key. They did give us 2 separate $12 breakfast vouchers for the next morning which was nice. We went out to the parking garage next door the following morning and our car window was smashed in along with several other cars.
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Emeline

Traveled with family
Really good looking hotel with lots of potential in a great area of town. But it had thin walls so the mornings were louder than desired (from movement inside the hotel, not outside), and valet took too long during peak hours.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. Larry was so friendly and accommodating. He went out of his way to ensure we had a wonderful stay
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay at the Kinley
Typically when we stay at a hotel there are many small issues which accumulate into a frustrating experience. Not at the Kinley. Everything was right during our stay which allowed us to enjoy the experience. This was our first stay at the Kinley and looking forward to returning. The staff were really great! Thank you.
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Ok……
Shower was amazing but the water didn’t get hot enough. The bathroom door didn’t shut all the way so there was no privacy, the bed was uncomfortable for my husband and myself but we both have bad backs, we could hear both of our neighbors
Stayed 1 night in Dec 2023

10/10 Excellent

KELLIE, Sellersburg

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Asia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Potential but not quite meeting it…
Limited staff. Limited bar menu was only opportunity to get food in the evening with no formal room service set up since there weren’t enough people to deliver it. Room was clean, modern and quite pretty but pillows were overstuffed, lumpy and hard and sheets were scratchy. Blackout curtains didn’t fully close either. When I had breakfast the next morning in the adjacent cafe, the coffee was terrible, and the service was as well. I was also charged not once but twice for internet. Overall this place has potential but they need to hire more people and professionalize the staff in order to elevate this hotel to a higher level. Neighborhood felt a bit fringe as well.
Stayed 1 night in Nov 2023

8/10 Good

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The man working the front desk (unfortunately not sure of his name) was extremely friendly and helpful. It really enhanced the overall experience. The hotel itself is decent, right in the middle of the road.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Kendall

Liked: Cleanliness
Disliked: Staff & service
Numbering of hotel rooms with not much signage made it hard to find my room The evening hotel clerk was very unhelpful and couldn’t answer very many questions
Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome!
Stayed 1 night in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, nice people, very nice valet parking people- the room exactly as advertised!
Stayed 1 night in Sep 2023

8/10 Good

James Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The valet guys were super friendly and the bartender was amazing. I can't remember his name but he's from Las Vegas... you know who you are. Thanks for the espresso martini!
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Leah was by far the worst staff member there and although helpful soul she was terrible at her job. She was slow, did not listen and just terrible at her job almost as if high she was a mess Valet was great ! And there was another lady there also that was awesome but Leah makes me never want to stay here ever again !
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kinley Cincinnati is a great place to end and start the day. The room I had was very comfortable and came with a great view. The in-room TV had some issues — I don't recall ever being able to watch anything other than the hotel info page — but it was mostly something to throw on in the background while getting ready. I really loved the bathroom. It was incredibly spacious and came with high ceilings. Lastly, the proximity to things to do, including the area of town called Over-the-Rhine was great. It made short walks or finding a scooter to travel around the city a breeze. I'd highly recommend it to anyone looking for a boutique-like experience.
Stayed 3 nights in Aug 2023

10/10 Excellent

SETH

Liked: Amenities
One of the most well-kept, clean, hotels I’ve stayed at in some time. Staff was exceptionally friendly, great all the way around.
Stayed 1 night in Aug 2023

10/10 Excellent

JOAQUIN

Everything was excellent
Stayed 1 night in Aug 2023
Response from Galen G. Gordon, Hotel General Manager on Aug 13, 2023
Thank you for choosing the Kinley Cincinnati Hotel. We appreciate your feedback.

10/10 Excellent

Broderick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Galen G. Gordon, Hotel General Manager on Aug 13, 2023
Thank you for providing a great score of your experience at The Kinley Hotel. We want to be your hotel of choice every time travel brings you to Cincinnati! You are appreciated.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check out all excellent. Great location and super staff. Clean, quiet and professional
Stayed 1 night in Aug 2023
Response from Galen G. Gordon, Hotel General Manager on Aug 13, 2023
Greetings and thank you for choosing the Kinley Hotel for your stay in Cincinnati. We are excited to hear about your experience. You are appreciated.

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Galen G. Gordon, Hotel General Manager on Aug 13, 2023
Thank you for this great score. We appreciate you!

10/10 Excellent

Michelle, Grove City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a great bar. We came down for the Reds game. We asked to the riverfront and had a fantastic stay. Our only complaint was they ran out of parking for our truck in valet so we had to self park. Not a huge deal since the garage was right behind the building.
Stayed 1 night in Jul 2023
Response from Per Bokmand on Jul 19, 2023
Thank you for your note and kind words. I am happy to hear that you enjoyed your stay and that my team was helpful. We look forward to hosting you again in the near future when your travel once again finds you in the Cincinnati Area.

2/10 Terrible

Kathryn

Stayed 1 night in Jul 2023
Response from Galen G. Gordon, Hotel General Manager on Aug 13, 2023
Greetings! We are sorry to see this score and would like to learn more about your experience. Feel free to reply to this email as guest satisfaction is very important to us.

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023
Response from Per Bokmand on Jul 19, 2023
Thank you for your message and your kind feedback. I'm glad to hear that you had a pleasant stay and that my team was able to assist you. We hope to have the opportunity to welcome you back to Cincinnati soon.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful and the lobby smelled amazing. Love the character of the building. The only negative that there is very limited dining options in the hotel. No real restaurant with a dinner menu, just some bar bites and a coffee shop.
Stayed 2 nights in Jun 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.I'm thrilled to let you know that we're currently working on rebranding our restaurant options, which means we'll be offering even more delicious food choices soon. I hope to have the pleasure of welcoming you back to our hotel soon, so that you can try out our new menu offerings.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.

10/10 Excellent

Susan, Evansville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.

4/10 Poor

Szczepan

Disliked: Staff & service
Ok, but nothing special. We have been food poisoned during "breakfast". The lady in the restaurant was so rude, as she was there for a punishment. Rooms are ok, but certainly not new. They were redesigned and ou can smell the flooring in the room.
Stayed 1 night in Apr 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.

10/10 Excellent

Charles

Stayed 1 night in Apr 2023
Response from Per Bokmand on Jun 6, 2023
Hello! Thank you for getting in touch with us and sharing your positive feedback. It's truly heartwarming to know that our esteemed guests had a great stay at our hotel. I'll definitely pass on your compliments to our team, who have put in a lot of effort and dedication to make our guests' experience exceptional.Wishing you a fantastic week ahead, and thank you for choosing to stay with us at Kinley Hotel.