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Reviews of Sonesta ES Suites Cincinnati - Sharonville West

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville West
11689 Chester Rd, Sharonville, OH

Reviews

7.8

Good

Rating 10 - Excellent. 441 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 103 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Andre,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid $180 for a suite that was less than average. The pullout couch pad was dirty with stains and smelled of urine. Front desk didn’t have any clean blankets. I observed a blanket and sheet hanging outside on the railing in the direct sunlight. Sliding screen was broke off the track.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Jessica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty hotels room terrible we had bugs in our bed we left the room immediately.. also had a basketball court and it was hella noisey but the bed bugs / roaches did it for me and my family that sh*t is foul… typical Ohio sh*t
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Anthony,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Shaylyn Rachelle

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property was outdated. Our room had structural issues (the floor slanted). Having the kitchen and living area was nice. I’m not sure I would stay here again.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 18, 2024
Dear Shaylyn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Kànika

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Kanika,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear David,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

rebecca

Business traveler
Disliked: Cleanliness, property conditions & facilities
So many stains on the carpet it was disgusting. Lots of dirt and dust. Smoke burns all over everything. Couches stained up with who knows what
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Rebecca,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Dieter

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to the room and within five minutes found multiple hairs in the bed and bathroom. When we pulled the sheets off the bed a large dead bug fell onto the floor. My wife left the room, got in the car and had a breakout for the stress of the room. We ended up moving to a Holiday inn 21 minutes away.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Dieter,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Brenda

Business traveler, Traveled with family
Room was affordable, nice and clean. Very friendly and helpful staff
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Brenda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Alyssa

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were party’s , fighting , drunk kids throwing bottles everywhere at other people, they had guns one had a gun to a women’s head as she’s screaming to shoot her, it’s unsafe and not okay the staff and police did not help whatsoever
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Alyssa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Deena

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled terrible like cigarettes or burnt food, carpet felt dirty/sticky, there were large groups of people yelling in the parking lot and racing cars past the parking lot all hours of the night - unsafe environment. The cops were present on the property several times both in Friday and Saturday. We had no wash cloths but attendant at desk was nice and gave me a couple. Tried to get complimentary breakfast during breakfast hours in Sunday and there wasn't any. I do not typically complain but I would not recommend this place to anyone. We will not be back.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Deena,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Terra

Disliked: Cleanliness, staff & service
Dirty beds and towels
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Terra,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Kristina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I really enjoyed the room. It was nice and spacious, we had a really good stay. The only problem we had was the water temperature. The shower never got for me and the sink was too hot. Other than that, the room was great.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Kristina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Good location!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Linda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Brentton, Chicago

Average
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Brentton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was mold growing out of two vents and the one by the bed also had mold on ceiling room 611 . We noticed that there were no wash cloths in the room. Assuming it was just an oversight I went to the front desk to ask for some and was told by management that there were no wash cloths but they have ordered some. Nice… so we had to use a pot holder as a wash cloth.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Robert,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Long

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was wonderful. But the room had ants! In the bathroom kitchen etc. Morning breakfast most of the things were broken. Toaster, pancake machine etc.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Long,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Laqueisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience!!! Had to change rooms because the first room smelled like smoke and urine it was disgusting and we checked out a day early
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Laqueisha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Miguel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This property smells like weed
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Miguel,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Sabrina

Traveled with family
Disliked: Cleanliness
Had a smell multipl stains on the furniture was surprised by the police at the door for what they THOUGHT was a party. Other than that cool stay.
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Thanks for your comments.

10/10 Excellent

larry, Dayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Larry,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Joetta

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was not as nice as it used to be but quite. The property needs a lot of upgrades. The rooms most definitely need a lot of work
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 21, 2024
Thank you for the positive feedback. We appreciate your loyalty. I can validate your comments about property update and we are in the process to renovate the hotel. Looking forward to seeing you again in future.

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has an 8 star review. Lies! The staff was rude. The room has dust & spider webs everywhere. The garbage disposal, ceiling fan, phone, & dishwasher, didn’t work! The stairs were covered with snow. I have a shoe boot and was afraid. Pictures are deceiving. Don’t stay here.
Response from Management on Feb 21, 2024
Thank you for the feedback. We apologize for any inconvenience. Our housekeeping dept management and staff does an excellent job, however, it would have helped if you would have presented your concerns to the front desk staff for resolution. They could have assigned you a different room.May peace be with you.

2/10 Terrible

Tessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when we first arrived, we didn’t even have bath towels. I asked for them and we never received them. We never had housekeeping service either. Somebody’s car was going off at 11 PM until 3 AM. They didn’t do nothing about it. People are outside fighting right next to my room and tried breaking in. People are very extremely rude there.. the bedding was dirty
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Tessa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people sharing the building were loud and disruptive in to the late hours of the night. Music was being played until 3 am and shouting and stomping from upstairs didn't stop at all.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Josh,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice room
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Ryan,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Laschelle

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled poorly of cigarettes smoke and my sink had flooded the room plus the bathroom light didn’t work. The Gm was on the property and told me he could not fix the issue I would need to find another hotel.
Response from General Manager on Feb 11, 2024
Dear Laschelle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

clayton

Liked: Cleanliness
The stay was good
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Clayton,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Barry

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly staff highly unprofessional also Felt unsafe
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Barry,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Deborah, Mansfield

Stayed 4 nights in Nov 2023
Response from General Manager on Jan 28, 2024
Good afternoon Deborah. Thank you for the positive review. We appreciate your loyalty. I will share your comments with rest of the staff as a reward for their efforts. Please do not hesitate to contact me with suggestions.

6/10 Okay

Artamus

Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Dear Artamus,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Nelson,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Patrick

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Patrick,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value, Friendly Staff
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Guest,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Zachary

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Zachary,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Corrine, Kettering

Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Ms. Connie. Thank you for the feedback. We appreciate your loyalty.

10/10 Excellent

Petr

Stayed 4 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Petr,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Casey,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Jamica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Jamica,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Tierra,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Bridget

Traveled with family
Disliked: Cleanliness, amenities
Shower did not work properly. It forcefully hit the back of the shower wall causing the bathroom to flood. Water stains in the bathroom ceiling. There were stains in the carpet. The bathroom sink only had hot water and the shower only had cold water. They stated that they offered breakfast and were frozen sandwiches.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Bridget,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Guest,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Vicente

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Vicente,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Petr,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Casey,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Victor

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 15, 2024
Dear Victor,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

marrita

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Marrita,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

EDWARD

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Edward,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Joseph

Disliked: Property conditions & facilities
Filled with drug addicts and amenities were bad
The lights in the bathroom didn't work. The toilet didn't work. There were groups of people smoking pot outside of the rooms and so I never got to sleep until 4am. I'm generally happy with Sonesta so I think this is a function of location. I booked the wrong one. But this doesn't excuse the fact that you don't feel safe, it smells, and the hotel patrons have no courtesy. I will absolutely not be booking this hotel location again. It was a miserable experience.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Joseph,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Samantha,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager