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Short weekend stay for my sons basketball tournament. I liked that the location was close to the highway and food options,10 mins from Walmart. Staff was friendly and breakfast was really good as well. The fried eggs were perfect. The 1st room we were given had coffee drips and hair on the floor and an orange grease stain right in the middle of the bed. They did not have another room available at the time but notified us when they did. The new room was freshly cleaned, however the bathroom smelled wet and moldy from the shower curtain.
I did not get to stay here because my school change my clinical rotation. You guys took my $1, 577.11 and refused to refund me my money. I am a nursing student and have pleaded with you guys company rather, you guys are making things hard for me. I am a mother with 4 kids and it is hard to buy groceries. I have call several times but they will direct to a google number.
Glory
Stayed 9 nights in Mar 2024
Response from - on May 8, 2024
Glory
8/10 Good
Mary Ann
Apr 10, 2024
Liked: Cleanliness, staff & service
Our room was excellent.
Comfortable bed.
Nicely appointed.
Prior guests tore paper holder out of the wall. Reported it as we left.
Mary Ann
Stayed 2 nights in Apr 2024
Response from Breanda on Apr 11, 2024
Mary Ann, thank you so much for the positive feedback!We hope to see you again. Have a great day!
Danny, thank you so much for your positive feedback!We hope to host you again soon. Have a great day.
8/10 Good
Brooke
Traveled with partner
Apr 8, 2024
Just average.
Brooke
Stayed 3 nights in Apr 2024
Response from Breanda on Apr 9, 2024
Brooke - Thank you for your feedback, we appreciate your comments. We'll take your feedback into consideration to improve our services and hope to have the opportunity to better meet your expectations in the future.
6/10 Okay
Torri
Business traveler
Apr 8, 2024
Had bed bugs, but the staff was amazing
Torri
Stayed 3 nights in Apr 2024
Response from Breanda on Apr 10, 2024
Torri - thank you for your response
6/10 Okay
Howard
Traveled with family
Apr 8, 2024
Disliked: Property conditions & facilities
Breakfast...everything was empty and took a long time to get filled...
Mold in the bathroom shower...
Material around the mirror was hanging off the frame...
General lack of upkeep around the whole facility...
Howard
Stayed 2 nights in Apr 2024
Response from Breanda on Apr 8, 2024
Howard - Thank you for taking the time to share your feedback with us. Rest assured, we have addressed these issues with our team to ensure immediate action is taken to rectify the situation.
6/10 Okay
Ashley
Traveled with partner, Traveled with pets
Apr 7, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our stay was decent. Building needs some updates. Fridge had a weird smell. Other than that everything was good.
Ashley
Stayed 3 nights in Apr 2024
Response from Breanda on Apr 8, 2024
Ashley - Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that overall, you found your stay to be decent and that you had a positive experience with us. Your feedback serves as valuable insight into areas where we can improve, and we appreciate you bringing them to our attention.
lady who checked us in wasn’t super friendly, they tried charging my card multiple times during the night (3am/6am times you’re most likely asleep) and when confronted they tell you to just dispute the charge with your bank.
Joseph N Coster
Stayed 3 nights in Mar 2024
Response from Breanda on Mar 21, 2024
Joseph - thanks for the feedback as it's been shared with the correct departments.
The staff was very friendly. However, the bathtub was broken. The refrigerator froze every fresh vegetable and fruit that I put in it. The room was smelly.
LINDA
Stayed 3 nights in Mar 2024
Response from Breanda on Mar 14, 2024
Linda - thank you for the feedback. We're sorry to learn about the issues you encountered during your stay. Rest assured, your comments have been shared with our maintenance and housekeeping teams, and we are taking immediate steps to address and rectify these issues to ensure that they do not occur in the future. Have a great day.
Ji - Thank you for taking your time to share your positive experience with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we succeeded in doing so for you. We hope to host you again soon! Have a great day
6/10 Okay
Joshua
Feb 5, 2024
Relatively nice area, hotel was newer compared to some of the other ones in the area, nothing stuck out as great everything was pretty much average
Joshua
Stayed 2 nights in Feb 2024
Response from Breanda on Feb 14, 2024
Joshua, thank you for your feedback. Have a great day.
Arrived early due to bad weather changing travel times and front desk was able to get me checked into my room a little early which was great after traveling in less than great weather!
Gene
Stayed 2 nights in Jan 2024
Response from Breanda on Feb 14, 2024
Thank you for your kind feedback! We hope to see you soon and have a great day!
Slightly older facility, room was clean and tidy, hallways and lobby were clean--just showing some wear and tear....great parking and quiet. Fairly close to airport.
Regan
Stayed 1 night in Dec 2023
Response from Breanda on Jan 3, 2024
Regan - thank you for your response! We are glad you enjoyed your stay with us. We are expecting some renovations in 2024. Happy New Year!
6/10 Okay
Yuqin
Traveled with group
Dec 24, 2023
Liked: Staff & service
Overall quality is good for the price range. The room and breakfast are good, but the inside looks a little old and dark.
Yuqin
Stayed 1 night in Dec 2023
Response from Breanda on Jan 3, 2024
Yuqin - thank you for your response as we will use this to better improve our hotel experience. We hope to host you properly in the future. Have a great day and Happy New Year.
Been here four times. Breakfast is awesome. Seems they e been updating hotel - best stay yet: clean, not smelling of smokers, everything worked well, comfortable.
Perry
Stayed 2 nights in Dec 2023
Response from Breanda on Jan 3, 2024
Perry - thank you so much for the feedback! We truly appreciate it and hope to see you again soon. Happy New Year!
4/10 Poor
Michael
Dec 12, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Closet door broken. Bathroom sink drain stopped up. Paint chipped on walls.
Michael
Stayed 1 night in Dec 2023
Response from Breanda on Jan 3, 2024
Michael - we sincerely apologize for the inconvenience and will be using this comment to better improve our hotel. We hope for an opportunity to better host you in the future. Have a great day.
10/10 Excellent
Rene
Dec 7, 2023
Rene
Stayed 1 night in Dec 2023
Response from Breanda on Jan 3, 2024
Rene - thank you for the positive feedback! Have a great day.
Didn't like the fact that there was no cleaning services. We had to go to the front desk for shampoo, toilet paper and we had to take out our own garbage. And we were there for a week. Very disappointed.
Robert
Stayed 6 nights in Nov 2023
Response from Breanda on Jan 3, 2024
We apologize for the inconvenience with housekeeping, and we will be using this comment to better improve our hotel. We hope to properly host you in the future. Have a great New Year
David - thank you for the positive feedback and we hope to host you again soon! Happy New Year!
6/10 Okay
Marcia
Traveled with family
Nov 19, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything seemed tired. Time for some remodeling. We did not even get washcloths in our room. Lots of towels (some frayed on the edges) but no washcloths.
Marcia
Stayed 1 night in Nov 2023
Response from Breanda on Nov 20, 2023
Marcia we truly apologize for the inconvenience during your stay. Thank you for your response as it will help us better improve our hotel. We hope to host you properly in the future. Have a great day.
Some care needs to be put in updating the facility. For example, the trim around the mirror in the bathroom of my room needs to be replaced. Also, the wallpaper in the bathroom is peeling and chipping. Those minor details matter because if those things are overlooked, then what else is? It just gives the impression that the facility is not well cared for.
Rihan
Stayed 2 nights in Nov 2023
Response from Breanda on Nov 15, 2023
Rihan - thank you for your response. We will be using your comment to better improve our hotel. Have a great day.
6/10 Okay
Brooks
Traveled with family
Nov 13, 2023
Liked: Cleanliness, staff & service, room comfort
Brooks
Stayed 1 night in Nov 2023
Response from Breanda on Nov 14, 2023
Brooks - thank you for the feedback. Have a great day
Kennedy, thank you for your feedback. Have a great day
6/10 Okay
John
Business traveler
Oct 3, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Meh
The elevator was broke, my wife has MS, and we had to lug our stuff up to the third floor, kind of sucked. Room comfortable, lobby modest and clean, breakfast ok, staff was friendly...so good and bad equals, meh
John
Stayed 2 nights in Sep 2023
Response from Breanda on Oct 4, 2023
We truly apologize about the inconvenience with the elevator. We hope to host you properly in the future. Thank you for your feedback and have a great day
Room was old and very worn. Had a horrible smell. Elevator broken that weekend. Not bad location just needs remodeling and deep deep cleaning.
melissa
Stayed 1 night in Sep 2023
Response from Breanda on Oct 3, 2023
Thank you for the feedback. We will use this to better improve our hotel. Have a great day
8/10 Good
brian
Oct 1, 2023
Liked: Amenities
Elevator wasn’t working and I was on the top floor. A light in the bathroom was out. The parking lot was well lit and the room was clean. Breakfast was good
brian
Stayed 2 nights in Sep 2023
Response from Breanda on Oct 3, 2023
Brian - Thank you for the response. We will be using your feedback to better improve our hotel. We hope to see you again soon.
8/10 Good
Jalal
Oct 1, 2023
Jalal
Stayed 1 night in Sep 2023
Response from Breanda on Oct 23, 2023
Jalal - thank you for the feedback and have a great day!