We got there at 4 pm, they don't have a line of customs waiting for check in, while the front desk stuff was waiting for something. When we finally got our room key after more than half an hour wait, we were shocked to find a room littered with trash and unchanged bedding. The front desk made a change for us. Alas, the second room was in same situation. They told us that they will clean it right away, so we decided to go get dinner. After more than two hours later, we came back to a room with trash removed, but a naked bed. Then, they put us into the third room which is finally cleaned, and promised us to give us a full refund. We paid in advance through Expedia, they actually gave us no refund at all. This is THE WORST experience we ever had with any hotel.
