All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The place was immaculate. The staff was very friendly and excelled at their jobs. Wonderful experience, wonderful staff, wonderful place.
Maria
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Maria,Thank you for your glowing review! We're thrilled that you found InterContinental Cleveland immaculate and that our team exceeded your expectations with their hospitality. We appreciate your kind words and look forward to welcoming you back for another wonderful experience!Warm Regards,Julie BrownCluster Hotel Manager
Dear Cyril,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope to have the privilege of welcoming you back to InterContinental Cleveland again soon.Warm Regards,Julie BrownCluster Hotel Manager
Dear John,Thank you for highlighting our convenient proximity to the Cleveland Clinic. Our team is committed to ensuring your stay is comfortable and stress-free, with seamless connections to nearby facilities. We look forward to welcoming you back to InterContinental Cleveland for future visits.Warm Regards,Julie BrownCluster Hotel Manager
Very nice & conveniently located for the Cleveland Clinic
Shiela
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Shiela,Thank you for sharing your five-star review. We're pleased you found our hotel very nice and conveniently located. Thank you for choosing to stay with us, and we hope to welcome you back in the future. Warm Regards,Julie BrownCluster Hotel Manager
Dear Christine,It was an honor to host you at InterContinental Cleveland. Thank you for taking a moment to share your kind words. We're pleased you had a wonderful experience at our hotel, and our team is looking forward to your next visit. Warm Regards,Julie BrownCluster Hotel Manager
Perfect for an appointment at the Cleveland Clinic.
james
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear James,Thank you for your great review and perfect rating! We're delighted you stayed with us while in town to attend your appointment and that you thoroughly enjoyed your experience. It was a pleasure having you here, and we'd be thrilled to welcome you back anytime.Warm Regards,Julie BrownCluster Hotel Manager
After seeing the roach run down a wall, nothing was nice about the place. For a hotel charging $300/nite, half of one nite stay is hardly in line with dealing with roaches and mold in bathroom.
Ralph
Stayed 4 nights in Jul 2023
10/10 Excellent
Andrea
Jul 20, 2023
Andrea
Stayed 1 night in Jul 2023
2/10 Terrible
Richard B
Traveled with family
Jul 15, 2023
Hotel charged my daughter for the room that was paid for on my Expedia account
Hoping the reservation made Thru Expedia is charged for the room and my daughter gets a refund on her credit card
With no refund policy I’m out the amount unless the the room
Is charged on my account
My husband was having surgery next day at Cleveland clinic. Our stay was short. I appreciated the overall condition of the hotel and convenience to the clinic. We are seniors and the cost is too high for most people to stay for more than a night in this situation. It’s is C a beautiful hotel.
Staff is absolute fantastic. Grate location for the clinic.
My only issue is that the showers are not up to the standards of the rest of the hotel. I have stayed with them 2 times now. Will plan always staying with them when we come to Cleveland.