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Reviews of Hyatt Place Atlanta / Cobb Galleria

3 out of 5
Hyatt Place Atlanta / Cobb Galleria
2876 Spring Hill Parkway, Smyrna, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1008 reviews" "
Rating 8 - Good. 250 out of 1008 reviews" "
Rating 6 - Okay. 85 out of 1008 reviews" "
Rating 4 - Poor. 41 out of 1008 reviews" "
Rating 2 - Terrible. 34 out of 1008 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Seth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is conveniently located near Truist Park. It has plentiful and easy self parking at no extra charge. The hotel is clean, fresh, and well appointed. The room was large and comfortable.
Stayed 2 nights in May 2024

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean rooms, polite staff, easily walkable to Truist Park, excellent complimentary breakfast with lots of options (including gluten free)
Stayed 1 night in May 2024
Response from Simone T on May 9, 2024
Thank you Jared! We appreciate you staying with us. We hope to see you for another game!

10/10 Excellent

Jennipher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was big and very clean. Check in was easy. Calvin was so nice to talk to. The bar had a decent variety of drinks but they said they just remodeled so they were building their bar back up. Truist Park was very close and easy to walk to. All in all, it was a great stay and I’d definitely stay here again.
Stayed 1 night in May 2024
Response from Simone T on May 9, 2024
Thank you for taking the time to complete a review Jennipher. We truly appreciate you staying us. It is our hope that we are able to be at service to you in the near future.

8/10 Good

Breonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nice and quiet.
Stayed 2 nights in Apr 2024
Response from Simone T on May 7, 2024
Thank you Breonna! We appreciate your feedback!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional!! Bathroom was tiny
Stayed 2 nights in May 2024
Response from Simone T on May 6, 2024
Thank you Greg!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Understaffed, but Calvin was great.
Stayed 1 night in Apr 2024
Response from Simone T on May 6, 2024
Thank you Scott for staying with us. We do apologize if your stay was anything less than satisfactory. We truly appreciate your feedback and please know it has been address. We hope to have another opportunity to serve you.

8/10 Good

Maxime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is really not good.
Stayed 3 nights in May 2024
Response from Simone T on May 6, 2024
Thank you Maxime for taking the time to complete a review! We appreciate your feedback.

6/10 Okay

BRENDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was absolutely perfect.
Stayed 2 nights in May 2024
Response from Simone T on May 6, 2024
Thank you, Brenda. We truly appreciate your feedback!

8/10 Good

Eliot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just next to a freeway. It was so noisy during the night. Otherwise it was great!.
Stayed 1 night in May 2024
Response from Simone T on May 6, 2024
Thank you Eliot! We appreciate your 4/5 review.

8/10 Good

Amy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Amazing staff and property but the bed was unbelievable uncomfortable.
Stayed 1 night in Apr 2024
Response from Simone T on May 2, 2024
Thank you Amy, we appreciate your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet, the staff are kind and courteous, and the site is within easy walking distance to the Battery Atlanta. Go Bravos.
Stayed 4 nights in Apr 2024
Response from Simone T on Apr 30, 2024
Thank you for your kind review! We appreciate you staying with us!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, walkable and friendly staff
Stayed 1 night in Apr 2024
Response from Simone T on Apr 29, 2024
Thank you Vicky for your 5/5 review!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Apr 2024
Response from Simone T on Apr 29, 2024
Thank you Stacy, we appreciate your kind words. We hope to see you again soon!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seating fir breakfast is was awkward.
Stayed 1 night in Apr 2024
Response from Simone T on Apr 30, 2024
Thank you John. We appreciate your feedback!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Calvin C. on Apr 28, 2024
Thank you for the 5/5 review Karen. We appreciate your feedback.

8/10 Good

RANDALL

I was disappointed that the pool was not open and I did not discover this until I arrived. Everything else was wonderful. Thanks for a lovely stay.
Stayed 2 nights in Apr 2024
Response from Simone T on Apr 23, 2024
Thank you Randall for your feedback, we truly appreciate you staying with us.

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
It's great Hotel with a great location and great staff.
Stayed 5 nights in Apr 2024
Response from Simone T on Apr 23, 2024
Thank you Michael, we are pleased to hear that your enjoyed your stay!

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024

10/10 Excellent

Niechelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying in Atlanta for a work trip and was there for 3 nights. Each morning the breakfast was very nice, had plenty of options and they kept the area stocked and cleanly until the end. The people at the front desk were helpful and kind. The workout room had new equipment and smelled like new. My room was cleaned for me on the second day. Very nice place and met all my needs for a great price!
Stayed 3 nights in Apr 2024
Response from Simone T on Apr 20, 2024
Thank you Niechelle, we truly appreciate your kind 5/5 review. It was a pleasure having you and we hope to see you again soon!

10/10 Excellent

Marianne

Business traveler, Traveled with partner
Liked: Amenities
Very clean and efficient.
Stayed 1 night in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Marianne. We appreciate you staying with us!

8/10 Good

Hunter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the bathrooms were a tad too small than most hotels I’ve been to and the bed sheets could be improved but overall good experience ! :)
Stayed 2 nights in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Hunter, we appreciate your feedback

8/10 Good

Elliot

Liked: Staff & service
The morning staff was excellent. The night staff was often not at their posts.
Stayed 1 night in Apr 2024
Response from Simone T on Apr 18, 2024
We appreciate your feedback Elliot.

10/10 Excellent

MERWIN

Traveled with partner
Liked: Property conditions & facilities
Enjoyed and very clean
Stayed 1 night in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Merwin. We appreciate you staying with us!

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Truist Park. Staff friendly. Nice clean room. Good breakfast
Stayed 2 nights in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Lawrence. We appreciate you staying with us!

10/10 Excellent

Alaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by Joanna and she was just outstanding. The room was renovated and it was clean. The location of the hotel was perfect for our needs. Everything was great!
Stayed 1 night in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Alaine, we will be sure to share your kind review with our team. We are looking forward to your next stay with us!

6/10 Okay

susan

Liked: Cleanliness
Disliked: Amenities
I was put in a room were the construction was over my bed. I was told tgere was construction but it wouldn't affect me Well my husband left to go to the game so i couldnt just move rooms I left 3 messages for the manager and tecieved no response. If it wasnt close to the event we go to yearly i wouldnt ever stay there again. Im so disappointed since we stay there annually.
Stayed 3 nights in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Susan for completing a review regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Simone T on Apr 18, 2024
Thank you Lawrence! We appreciate your kind review.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Simone T on Apr 18, 2024
Thank you Jennifer!

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
I did not like the fact that they charge an early check in fee of $35 for checking in an hour early. Greedy!! We will not go back to a Hyatt for that reason.
Stayed 1 night in Apr 2024
Response from Simone T on Apr 8, 2024
Thank you Kevin, for your feedback.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Simone T on Apr 7, 2024
Thank you Alex! We appreciate your review!

10/10 Excellent

Tricia

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Simone T on Apr 7, 2024
We appreciate your kind review,Tricia.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Simone T on Apr 3, 2024
Thank you Mark!

2/10 Terrible

Brianna

Disliked: Property conditions & facilities
Rooms were not clean. Breakfast was not good. New towels or room service never came during the stay. I will need a refund
Stayed 2 nights in Mar 2024
Response from Simone T on Apr 2, 2024
Brianna, We're sorry to hear about your experience. Your feedback is important to us, and we would appreciate more details to address the issues. Please feel free to contact our customer service team directly.

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the new look of the rooms, the only thing missing is a microwave. You don't want to always go downstairs to warm up your food.
Stayed 3 nights in Mar 2024
Response from Simone T on Mar 31, 2024
Thank you Robin. we appreciate your feedback.

2/10 Terrible

Stephen

Stayed 3 nights in Mar 2024
Response from Simone T on Apr 20, 2024
Thank you Stephen for completing a review regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 Good

Murali

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Simone T on Mar 31, 2024
Thank you Murali!

8/10 Good

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 4 nights in Mar 2024
Response from Simone T on Mar 28, 2024
Kiara, thank you for choosing to stay with us! We truly appreciate your kind rating

4/10 Poor

Jakow, Bethlehem

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was not mention in the booking that the property was under construction. I drove past it 3 times because I thought I was at the wrong location because there was construction material at the front entrance and traffic cones blocking the way. There were no signs on the property directing you to the back entrance except for a small 8 1/2 x 11 notice taped to the front door and you had to get out of your car to see it. Otherwise, staff was great and remodeled room was fine.
Stayed 3 nights in Mar 2024
Response from Simone T on Mar 26, 2024
Thank you Jakow for taking the time to complete a review. We do apologize that your stay was anything less than satisfying. We do share a welcome email with renovation updates after a guest has made a reservation. It is our hope that we have another opportunity to be at service to you during your next travel to Atlanta.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Despite construction we had a great visit and stay. Staff work very hard. Treat them well - pay them well.
Stayed 3 nights in Mar 2024
Response from Simone T on Mar 26, 2024
Thank you Kimberly! We truly appreciate your kind comment and this will be shared with our staff. We hope to see you again soon!

8/10 Good

Latoya

Business traveler
Liked: Staff & service
Under construction.
Stayed 1 night in Mar 2024
Response from Simone T on Mar 24, 2024
Thank you Latoya!

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was under construction but the rooms were still clean and comfortable. It also is close to restaurants and shopping. Other than the construction we had a great stay!
Stayed 2 nights in Mar 2024
Response from Simone T on Mar 24, 2024
Thank you Veronica for staying with us. We appreciate your positive review, despite our renovations. It is our hope to be at service to you in the near future.

4/10 Poor

Scott

Stayed 1 night in Mar 2024
Response from Simone T on Apr 21, 2024
Thank you Scott for completing a review regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was not aware that this hotel was under construction until I pulled in to the parking lot. I would have picked another hotel. The lobby was completely torn up, lots of construction noise both in the lobby and coming from the parking lot when workers were getting or moving material. Because of the condition of the lobby, the breakfast options were limited to take and go items only. The room however was fantastic. Very clean, updated and a pleasure to stay in.
Stayed 3 nights in Mar 2024
Response from Simone T on Mar 19, 2024
Thank you John for taking the time to complete a review. We truly appreciate you staying with us during our renovation. It is our hope that we have another opportunity to be at service to you in the near future.

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New renovated rooms are very nice. Staff was nice and even though they were doing renovation, they kept it clean. Recommended
Stayed 1 night in Mar 2024
Response from Simone T on Mar 18, 2024
Thank you Jim, we appreciate you staying with us! We hope to see you soon!

6/10 Okay

Yvonne

Stayed 2 nights in Mar 2024
Response from Simone T on Apr 7, 2024
Thank you Yvonne for taking the time to complete a review. We truly appreciate you staying with us during our renovation. It is our hope that we have another opportunity to be at service to you in the near future.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
great property
Stayed 2 nights in Mar 2024
Response from Simone T on Mar 17, 2024
Thank you Katrina for your great review!

8/10 Good

Derrick, Decatur

Traveled with group
Liked: Staff & service, amenities
The property is under Construction and it would have been nice to know that prior to arrival. The elevator was not clean and right in middle of Construction zone. The staff was very nice, polite, and apologetic for any inconvenience. The room was wonderful not the best view, it included construction debri. The Overall stay was really good.
Stayed 2 nights in Mar 2024
Response from Simone T on Mar 11, 2024
Thank you Derrick for taking the time to complete a review. We are pleased to hear that your enjoyed your stay despite the renovation. We hope you have another opportunity to be at service to you in the near future.

10/10 Excellent

Charles R., Bella Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nine property
Stayed 1 night in Mar 2024
Response from Simone T on Mar 10, 2024
Thank you Charles! We appreciate your kind review. We hope to see you soon!

10/10 Excellent

tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Simone T on Mar 10, 2024
Thank you Tonya! See you again soon!