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Reviews of Best Western Suites

2.5 out of 5
Best Western Suites
1133 Evans Way Ct, Columbus, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nick

Traveled with group
Liked: Staff & service
Disliked: Amenities
I would not recommend serving breakfast with the current quality of options. The bed had a huge dip in it which means it was probably very old or well used. Made a horrible night sleep.
Stayed 1 night in May 2024
Response from Samir Patel on May 13, 2024
We thank you for staying with us and bringing your issue to our attention. We hope you will consider staying with us again so that we can exceed your expectations.

10/10 Excellent

po

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected
Stayed 1 night in May 2024
Response from Samir Patel on May 12, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Samir Patel on May 8, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
❤️❤️
Stayed 2 nights in May 2024
Response from Samir Patel on May 6, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

mindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samir Patel on May 6, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a quick night. Comfortable, clean room. Friendly staff. Nice little pool. My only complaint is that we needed to leave early and breakfast didn’t start until 7, which usually I’ve been able to go down at 6. Otherwise a good nights stay, many food options around for convenience, easy access off highway for west side of Columbus.
Stayed 1 night in Apr 2024
Response from Samir Patel on May 1, 2024
Thank you for staying with us. We appreciate the feedback and hope to see you again.

10/10 Excellent

Darko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samir Patel on Apr 30, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Wesley, Providence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Loved the facility. Super clean
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 28, 2024
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

April

Liked: Cleanliness, staff & service
Property was clean and staff friendly. The only issue we had was the mattress was super hard. Probably would not stay at another property in the future because of this.
Stayed 3 nights in Apr 2024
Response from Samir Patel on Apr 28, 2024
We are sorry you did not enjoy your stay. Thank you for letting us know about the mattress. We hope that you will still consider staying with us again so that we can exceed your expectations.

10/10 Excellent

MARSHA, WEST CARROLLTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would prefer to get daily room clean up as in past
Stayed 2 nights in Apr 2024
Response from Samir Patel on Apr 26, 2024
Thank you for staying with us. We apologize for that. The front desk clerk should have asked at check in.

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great people.
Stayed 1 night in Mar 2024
Response from Samir Patel on Apr 20, 2024
Thank you for staying with us. We look forward to seeing you again.

4/10 Poor

Devon

Stayed 2 nights in Apr 2024
Response from Samir Patel on May 7, 2024
We are sorry that you did not enjoy your stay. We hope you will consider staying with us again so that we can exceed your expectations.

10/10 Excellent

Tuy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff and breakfast was very good.
Stayed 2 nights in Apr 2024
Response from Samir Patel on Apr 21, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, big room. Comfortable bed. Shampoo smells like pina coladas. I went about the rest of my day feeling like I should be on a beach somewhere.
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 14, 2024
Thank you for staying with us. We are glad you enjoyed yourself. We hope to see you again.

10/10 Excellent

Catlin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 15, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its safety and comfort. At times it can be a little loud.
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 14, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice everything was great!
Stayed 2 nights in Apr 2024
Response from Samir Patel on Apr 9, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! So helpful and kind. Plus, AC worked amazingly. We like it cold
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 9, 2024
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
The bedroom was nice, large, and clean.. until I moved the couch or nightstand. Dusty, dirty, and even a pink fingernail. We came for my child’s spring break because of the heated pool, but it was closed multiple times over our 5 day stay for “maintenance” that lasted for >5 hours. We were checked in under the wrong name. We asked for towels multiple times and no one was at the front desk every time we walked up. I don’t mind people smoking either, but they were clearly doing it in the room above us as the smell was inescapable. At 7:00am two mornings, they were doing construction on the room across the hall, adding new mattresses, singing loudly and yelling to each other. There was one employee we saw working diligently, maybe in her 50’s and blonde, she was very kind.
Stayed 5 nights in Mar 2024
Response from Samir Patel on Mar 28, 2024
We apologize you did not enjoy your stay. We thank you for bringing these issues to our attention so that we can rectify them. We hope you will consider staying with us again so that we can exceed your expectations.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how updated and modern it was! I was very impressed with the decor
Stayed 2 nights in Mar 2024
Response from Samir Patel on Mar 24, 2024
Thank you for staying with us. We appreciate the feedback and look forward to seeing you again.

10/10 Excellent

Mel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. I would consider staying there again when I’m back in Columbus.
Stayed 3 nights in Feb 2024
Response from Samir Patel on Mar 10, 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Erick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , everything clean and cozy as expected. Margaret at the front desk was incredibly nice and helpful. I highly recommend.
Stayed 1 night in Mar 2024
Response from Samir Patel on Mar 6, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our home away from home when we come to Columbus. 10 out of 10 will and do recommend
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

kaitlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Samir Patel on Mar 21, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Maryann

Liked: Cleanliness, amenities, property conditions & facilities
The pool was the warmest pool i have ever been in loved it and hot tub to excellent job breakfast was amazing
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the friendly staff and the highlights were definitely the pool and hot tub. We didn’t like the small door for the bathroom and the pillows were not that comfortable but the room was great for the price. We also wish there were more supervision in the pool when there were more than 10 guest in it.
Stayed 2 nights in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate letting us know some of the issues you had.

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to rest your head.
We have stayed at BW Suites a few times now. Will continue to stay here when we travel to Columbus! The breakfast is always good, pool always warm, sheets always soft. It will be our top choice for when we travel south.
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
We are glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

carly

Stayed 1 night in Feb 2024
Response from Samir Patel on Mar 21, 2024
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Christian

Disliked: Amenities
The guy staying in the room smoked a bunch of cigarettes and weed in there
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know. We will meet with our staffing about addressing those issues.

10/10 Excellent

Kay

Liked: Property conditions & facilities
Nice hotel, very clean!
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was updated and clean.
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Gave only four stars on facility conditions because, while the hot tub worked wonderfully on Saturday, it wasn’t heating on Sunday morning. We were told there was no maintenance man on Sundays.
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know about the issue. It has been repaired. We hope you will consider staying with us again so that we can exceed your expectations.

10/10 Excellent

Megan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with 2 children , we enjoyed our stay
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, staff & service
Staff were amazing. They were responsive and helped with questions I had. Hot tub was terrible. The pool was hotter than the hot tub. The pool was great. Parking lot was dangerous. I am very surprised we didn't get into an accident pulling in and out. The lot has no visibility.
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know about your issues. We hope you will consider staying with us again so that we can exceed your expectations.

8/10 Good

Chuck

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Rongmei

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I did like is a long waiting for the front desk staff to check me in.
Stayed 4 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know. We will discuss this with our staff.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Dorina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Cody

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great hotel, Bad customer service
Well had the electric go out the first night into the morning. No heat, not hot water and no breakfast. Had got a jacuzzi room and could not use it until the power was restored. Then was told that nothing was going to be done to help accommodate our inconvenience. Poor customer service is the reason for our stay from not getting a higher rating because the hotel was nice and clean.
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
We apologize for the issue. Unfortunately it was outside of our control. There was a power outage in our area.

8/10 Good

Crystal

Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probally the best hotel I have stayed at in a while very clean, large room and great breakfast
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. The room was nice but the floor was a little dirty. The hot tub and the pool were awesome. The jetted tub in the room only had 2 jets. The room we stayed at was noisy. You could hear the people walk above you and the highway noise sucked. But i would stay there again but on a top floor
Stayed 2 nights in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty pretty , pretty good
pros : location, it's in a decent area near other shopping and right off the highway . clean,- the hotel lobby, parking lot and rooms were all very clean. the bed was comfy enough. I was able to park right outside my rooms window and accessed the outdoors via a nearby door just down hall. I got a room with a jetted tub and it was great. the main reason I stayed here lol. I only used it once though cons: noise. I forgot to bring a fan of my own. I tried using the fan in the room, on heater setting and on just "fan" setting... both were unbearable . sounded like a UFO descending ! just a weird squeaky sounds. the air systems in the rooms are clearly pretty old and noisy And should be replaced. I could not sleep with the fan on. I had to turn them off and turn on some "white noise" on YouTube on my phone. another con: more noise : I was woken up bright and early to banging noises on the second floor above me at 8am. the same repeated noises. slamming doors , people in the hall, the rooms aren't sound proof. I know that's to be expected in a hotel but this was bad. I could see a clear gap under the main door to my room so yeah I could hear all hall sounds and the smell of the breakfast at 8am was meh breakfast wasn't too great. wish I had stayed on the following day when they were gonna have the cheese omelets and sausage patties haha. the hot food I had was ok . but there wasn't a ton of variety . I'd stay again If I had my own loud fan to drown out loud noise .
Stayed 1 night in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.