Ratings based on 397 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Long Island NY

Motel by the side of the highway

Posted Oct 23, 2017
Pros: Free breakfast & service was very good.
Cons: Bedrooms...
Check was fine... Rooms are old... 60's bathrooms... quieter than expected.
Comment from Hotel Management
Oct 27, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us, and thank you for your feedback. We pride ourselves in providing clean, comfortable, and safe accommodations. I am pleased to learn that we met your expectations - thank you. We are expecting a total renovation this coming year to be completed in the Spring of 2018 - we would be pleased to have you return to see our progress, On behalf of myself and my staff, thank you. Sincerely, Deborah L. Holman, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Decent, dog-friendly hotel

Posted Oct 22, 2017
If you want pristine lodging keep looking. If you want a decent, quiet, safe and dog-friendly place with nice staff and a good breakfast this is the place. The facilities are old but work fine, the beds comfortable, the rooms clean, WiFi good. Great place to walk your dogs- nice big grassy yard. Near interstate but quiet for sleeping. Nice staff. Hotel is right off the interstate, a grocery store about 5 minutes drive away.
Comment from Hotel Management
Oct 27, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us, and thank you for your feedback. We pride ourselves in providing clean, comfortable, and safe accommodations. I am pleased to learn that we met your expectations - thank you. We are expecting a total renovation this coming year to be completed in the Spring of 2018 - we would be pleased to have you return to see our progress, On behalf of myself and my staff, thank you. Sincerely, Deborah L. Holman, General Manager
3 out of 5
by A verified traveler from Baltimore MD

Does not meet expectations

Posted Oct 19, 2017
Pros: The room was very well lighted, the refrigerator was working properly, the heater was a plus and towels were clean. The breakfast was good!
Cons: Take of care of the place on the stairs, and outside the rooms Have at least clean beds and stronger pillows
Location: Location was fine, it was in our way to Concord MA and we thought we better rest there instead of traveling longer at night.
The staff made us feel very comfortable, however, when we went into the room we noticed too much the lack of care of the place on the stairs. This triggered our interest in checking the beds and the facility inside. One of the beds was very dirty with lots of black tiny dust very noticeable, we thought they were insects. The bed had too much hair from previous people which let us into thinking that the sheets were not washed. The second bed was in better condition but we had carried out our own sheets and pillows (we had a long trip) and used our own lining instead. The bath tub was stained that we placed a towel so we do not touch the tub. The pillows need to be replaced they are so soft that not even four on top of each other will do the job of holding your head comfortably. The room was very well lighted, the refrigerator was working properly and helped us a lot, the heater was a plus and towels were clean. The breakfast was very good. Thank you for all of that. For the cost of the hotel we expected at least a clean bed, please fix that.
Comment from Hotel Management
Oct 21, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us, and thank you for your feedback. We pride ourselves in providing clean, comfortable, and safe accommodations, and I am extremely disappointed to learn that we did not meet your expectations - I have addressed those issues directly with my staff - please accept my sincerest apologies. We are expecting a total renovation this coming year to be completed in the Spring of 2018 - we would be pleased to have you return to see our progress. On behalf of myself and my staff, thank you. Sincerely, Deborah L. Holman, General Manager
3 out of 5
by A verified traveler from Upstate NY

Tired and dated, but clean.

Posted Oct 14, 2017
Pros: The location, free breakfast.
Cons: Take a good look at the rooms and freshen them up. The dirt around the switches, the rusty baseboard heater, the nasty caulking job around the bathtub
Location: Its near downtown Concord NH and there are some really great restaurants and shopping in the area.
The check-in process was fine, we were greeted nicely and they had our reservation. The room was not as nice as I expect for a Days Inn, the property is old and dated (pink bathtub and toilet), but not everything was like that, there was a large flat screen TV, chair and desk. The carpet needs to be replaced or professionally cleaned and the rusty baseboard heater should probably go. The bed was ok and comfortable. I think the thing that annoyed me the most is that the room was comparable to other rooms that cost 20-30% less in the area. They simply charge too much for what you get.
Comment from Hotel Management
Oct 20, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us, and thank you for your feedback. We pride ourselves in providing clean, comfortable, and safe accommodations. I am disappointed to learn that we fell short of your expectations, and I have shared your concerns with my staff. The great news is that we are expecting a total renovation this coming year to be completed in the Spring of 2018 - we would be pleased to have you return to see our progress, On behalf of myself and my staff, I thank you. Sincerely, Deborah L. Holman, General Manager
3 out of 5
by A verified traveler from VA

Posted Oct 6, 2017
I found the hotel outdated. The bathroom needs complete overhaul. Staff was very nice.
Comment from Hotel Management
Oct 11, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us, and thank you for your feedback. We pride ourselves in providing clean, comfortable, and safe accommodations. I am sorry to learn that we did not meet your expectations. We are expecting a total renovation this coming year to be completed in the Spring of 2018 - we would be pleased to have you return to see our progress. On behalf of myself and my staff, I thank you. Sincerely, Deborah L. Holman, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

Easy for a quick overnight

Posted Sep 17, 2017
Staff was friendly and accommodated a late check in. Rooms and amenities are pretty standard plus free parking and free breakfast. Don't expect a 5 star hotel but if you're looking for a quick and simple place ok crash for the night this isn't a bad choice.
Comment from Hotel Management
Oct 2, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us and thank you for your feedback. We pride ourselves on providing you with clean, comfortable and safe accommodations. I am glad to learn that we met your expectations. We are expecting a total renovation that will be completed in early 2018, and we would love to have you come back and see our progress. On behalf of myself and my staff I thank you. Sincerely, Deborah L. Holman, General Manager
4 out of 5
by A verified traveler from California

Posted Sep 15, 2017
Visiting state capitals but not from the area. I thought the staff was very nice but the breakfast was not good at all. The eggs were cold and rubbery and the waffle mix was inedible.
Comment from Hotel Management
Oct 2, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay with us and thank you for your feedback. We pride ourselves on providing you with clean, comfortable and safe accommodations. I was disappointed to learn that we did not meet your expectations. We are expecting a total renovation that will be completed in early 2018, and we would love to have you come back and see our progress. On behalf of myself and my staff I thank you. Sincerely, Deborah L. Holman, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and clean

Posted Sep 5, 2017
We were very pleased with the convince being right off the exit. The rooms are clean and spacious and service is good very pleased
Comment from Hotel Management
Sep 13, 2017 by Deb Holman, GM, Hotel Management
DearGuest, Thank you for choosing to stay at our property and thank you for your feedback, which is very important to us. We pride ourselves on providing clean, comfortable and safe accommodations. I am pleased that we were able to meet your expectations,and yes, we are conveniently located to all attractions and right off of Exit 12S. We are an older property and are anticipating a full renovation at the end of this year into early 2018. I would personally love for you to return to see our progress. On behalf of myself and my staff I thank you for choosing to stay with us. Sincerely, Deborah L. Holman, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from new brunswick, canada

Decent value, good staff

Posted Aug 30, 2017
Pros: Price, breakfast, pool.
Cons: Second floor walkway could use replacing.
Location: X
Good place for families. Outdoor pool. Good breakfast : waffle maker, hot eggs and meat, yogurt, toast, etc.
3 out of 5
by A verified traveler

Posted Aug 22, 2017
was ok for the price,outdated, alot of people hanging around outside , hot water was good
Comment from Hotel Management
Aug 23, 2017 by Deb Holman, GM, Hotel Management
Dear Guest, Thank you for choosing to stay at our property and thank you for your feedback, which is very important to us. We pride ourselves on providing clean, comfortable and safe accommodations. I am pleased to learn that we were able to meet your expectations. We are anticipating a full renovation at the end of this year to be completed in 2018. We would love for you to return to see our progress. On behalf of myself and my staff I thank you. Sincerely, Deborah L. Holman, General Manager