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Reviews of Premier Inns Concord

2.5 out of 5
Premier Inns Concord
1581 Concord Avenue, Concord, CA

Reviews

6.6
Rating 10 - Excellent. 292 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 145 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 211 out of 1004 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lil hotel for a night. Not the greatest ever but fair price and wonderful staff
Stayed 1 night in Apr 2024
Response from gm on Apr 24, 2024
thank you

10/10 Excellent

Ariana

Stayed 1 night in Mar 2024
Response from GM on Apr 22, 2024
thank you

6/10 Okay

Bree

Disliked: Staff & service
For
Stayed 1 night in Apr 2024
Response from gm on Apr 19, 2024
thank you

10/10 Excellent

Rodolfo

?
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
thank you

2/10 Terrible

Bree

Stayed 1 night in Apr 2024
Response from gm on Apr 19, 2024
thank you

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property is a walking distance to the theater even small business. Just be careful in getting a smoking room I don’t smoke I hate the cigarette smell. It penetrated my clothes badly. Other that very clean, and it has working hot tub.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
thank you

6/10 Okay

Bre'Chele

Disliked: Staff & service
Need wifi
Stayed 1 night in Mar 2024
Response from GM on Apr 16, 2024
thank you

6/10 Okay

Juan

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property needs a make over. We stayed in room 226 & I would say the room is clean. Shower is really pressurized 👍 one light by the bed wasn’t working but still ok 👍 I hate carpet (coz I have this feeling the smell inside our room is coming from the blackened dirty carpet) but I guess they are aware & changing it coz the next room they were removing the carpet & I guess they will do the same to all the rooms (I hope so). For budget wise this place is great just ignore the people who checks in tho. Very quiet at night & our car was safe during our 4 days & 3 nights stay. Over all not bad but this place can improve. This place is just next to Chilis 🌶️ & 1 block away from Walgreens. Two blocks away a cinema & a lil place where you can find stores who sells food like chipotle etc etc 👍👍👍
Stayed 3 nights in Apr 2024
Response from GM on Apr 10, 2024
thank you for taking the time to post a review

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service
Older property, room has dust and cobwebs along edges. Furniture has cigarette burns. Clean towels, sheets, and bathroom fixtures.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
thank you

2/10 Terrible

Haley

Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
thank you for taking the time to post a review

6/10 Okay

Edwin

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from GM on Mar 31, 2024
thank you

10/10 Excellent

Daniel

I love coming here bc I can smoke and I know it as a familiarity. But I wouldn’t recommend it to a family or loved ones. Rough around the edges and a bit run down. But its a fun place to stay
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
thank you for the review

2/10 Terrible

Michelle

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Kept getting weird calls by this guy. Did not feel safe. And on top of that, the rooms smelled gross, and half of the stuff in the room broke because of how old it is.
Stayed 2 nights in Mar 2024
Response from GM on Mar 23, 2024
thank you for taking the time to post a review

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from GM on Apr 10, 2024
thank you

10/10 Excellent

Fardi

Stayed 1 night in Mar 2024
Response from GM on Apr 10, 2024
thank you

8/10 Good

Adamari

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
thank you

10/10 Excellent

Silvano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from gm on Mar 19, 2024
thank you

10/10 Excellent

Seini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
thank you

10/10 Excellent

Fardi

Stayed 1 night in Mar 2024
Response from gm on Mar 16, 2024
thank you

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I had an ok stay, literally had to carry an older, amputee lady up the stairs. There isbno elevator. There was no customer service for her. She was extremely lucky that myself and another guest we awake at the time and able to lift her up. Told manager next day, said oh sorry. You get what ya pay for and the room is cheap. If thats what ya want n need, gravy. But know its a room for an hour type, super tiny towels and though staff is friendly, they arent the most concerned about ya lol would stay again though, love them will I live or die types 😂
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
thank you for taking the time to post a review

8/10 Good

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on Mar 5, 2024
thank you

10/10 Excellent

Laszlo

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
thank you

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How is it possible to find a hotel this safe, convenient and affordable in the Bay Area in 2024? Another great stay, thank you
Stayed 2 nights in Feb 2024
Response from gm on Feb 24, 2024
thank you

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything very comfortable place
Stayed 1 night in Feb 2024
Response from gm on Feb 21, 2024
thank you

2/10 Terrible

Rene

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The front desk lady was very rude, I called to request for a hair dryer and her response was “I have one here but what do you expect, for me to bring it to you?” So I had to go pick it up myself and the key card got deactivated and when we got back to the room had to leave my family in the cold to get a new one. Will not stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
thank you for taking the time to post a review

10/10 Excellent

Rico

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
thank you

4/10 Poor

Dominique

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Received the last room, and it was handicap the heater didn’t work. So slept in a cold room plus they didn’t have any extra blankets. Just to take a shower it took about five minutes to receive a little bit of warm water. Terrible place
Stayed 1 night in Feb 2024
Response from gm on Feb 13, 2024
thank you for letting us know

8/10 Good

Marlon

Liked: Property conditions & facilities
None
Stayed 2 nights in Feb 2024
Response from gm on Feb 13, 2024
thank you

2/10 Terrible

Benjamin

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was extremely rude and obnoxious. On my first meeting, he told me that it was a cheap room, and I had no right to complain about anything. This is totally not correct and very arrogant. He’s actually more expensive than any BRB. And similarly priced to other hotels in the area. Garbage all over property and heater inside room did not blow hot air. The place was filthy. The electrical outlets did not work in the room and room had very bad odors . Electrical outlets were to loose which caused electrical fixtures to not work and cause static on tv screen. Mini fridge didn’t work. Carpet was filthy. Biggest issue was the Office / rental manager. He didn’t want to work and gave me a surly attitude. Scolded me for saying I was wasting his time for getting him to fix legitimate issues. Also very creepy , he had to come into the room after the maintenance woman to violate my privacy to the fullest. Totally unprofessional and manic. Don’t know his name
Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
thank you for taking the time to post a review

6/10 Okay

Mrs.Paige

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Feb 8, 2024
thank you for taking the time to post a review

4/10 Poor

Seini

Stayed 1 night in Feb 2024
Response from gm on Mar 20, 2024
thank you

2/10 Terrible

Renetta

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The puctures on your site was GROSSLY misrepresented. I have never seen rusted shower curtain gromets, towel holder, shower head pipes, the window curtains were so dirty the large water spots were the later color, there was no security lever on the door just the door knob lock, towels smelled of mildew, cigarette burns in the dirty fabric covered chairs. The tub in the shower creaked so bad when i stepped in as if i would fall thru the floor. Rust on clothes hanging shelves. I try not to judge people and places at first glance but the lobby closing as i arriver short around 7pm where you could only speak to lobby staff thru a window with a metal slot should have told me what to expect in the room. I was origionally placed in the very back of the property after verifying i was alone and that room was worse. I requested to be moved and the front desk acted as if i was being indecisive. Safety 101 for women is never to stay alone in the back of a property. I was new to this city and once in the room was apprehensive about going out as it was already dark. I had planned i had 3 hours of sleep do to noise the entire night. Im a health care professional and was tired the following day thru my entire shift. I checked out early the next morning and was told i couldn't get a refund for the remaining 3 nights reguardless of the fact that it was not a safe place to stay and the photos online grossly misrepresented the accommodations. I will not use your site again for future travel.
Stayed 4 nights in Jan 2024
Response from gm on Feb 5, 2024
thank you for taking the time to post a review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all the stores
Stayed 21 nights in Jan 2024
Response from GM on Feb 8, 2024
thank you

2/10 Terrible

Bertha

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

8/10 Good

Lindsey

Stayed 2 nights in Jan 2024
Response from GM on Mar 20, 2024
thank you

8/10 Good

Maudy

Stayed 5 nights in Jan 2024
Response from gm on Jan 30, 2024
thank you

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Cockroaches crawling around on sink . Carpet looked like huge vomit stain that never got steamed cleaned. Smelled like used baby diapers never thrown away;€
Stayed 2 nights in Jan 2024
Response from gm on Jan 30, 2024
thank you

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
An incredible bargain in the Bay Area. We stay here all the time
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

10/10 Excellent

Ronral

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from gm on Jan 30, 2024
thank you

2/10 Terrible

Bogdan

Disliked: Cleanliness, amenities, property conditions & facilities
Somebody walked into the room while I was there. The door would not lock
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

2/10 Terrible

LaBrenda

Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

6/10 Okay

Edwin

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from gm on Jan 30, 2024
thank you

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cheap easy room, the staff were very friendly and close to food options.
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

6/10 Okay

Allen

Disliked: Property conditions & facilities, room comfort
The bathroom shower was great. The bed was pretty uncomfortable
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

10/10 Excellent

Krista

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
thank you

10/10 Excellent

Seini

Stayed 1 night in Jan 2024
Response from gm on Jan 31, 2024
thank you

2/10 Terrible

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities
It could've been nice if that person who's shouting in the streets and bug people talking on the wall like they can see us through the wall ....he can see everyone in the room ....please if a police officer is working and saying something about who is this person is harassed. They are making that up....their families is a gangster and they are dangerous people
Stayed 2 nights in Jan 2024
Response from gm on Jan 30, 2024
thank you