Dear Alisa,First of all we would like to thank you for taking the time to share your comments regarding your stay at our Starhotels Ritz.We are glad to read that you enjoyed the food, and of course the genuine great service we offer to our guests. We have passed on your feedback to the team.Moreover, we appreciate and take into consideration any feedback our guests would like to share. We are sorry to read that you perceived our Restaurant not to be a great value for money, we have duly shared your opinion with the concerned department. However, we would like to point out that our prices are aligned with the close by properties. We all hope that you will get the chance to visit us again the next time you are in Milano.Kindest RegardsTatiana B.

Dear Evelyn C,First of all we would like to thank you for taking the time to convey your comments regarding your recent stay at our Starhotels Ritz.It is a pleasure for me to read that our hotel has been for you a home away from home and that you appreciated, in particular, our location.Hoping to have the chance to welcome back in the next future, we send our kindest regardsTatiana B.

Dear Anju, Many thank for leaving a pleasant review on your recent stay at Starhotels Ritz and for leaving a five star rating! Thank you as well for acknowledging the efforts of the staff in making your stay extra memorable. We hope to have another opportunity to host you at Starhotels!Sincerely,

Dear Arjun, Thank you for finding the time to rate your recent stay at Starhotels Ritz and for the perfect score! It was a delight to have you as guest! We hope to have you back! Sincerely,

Dear Arielle,Thank you for taking the time to share your wonderful experience with us. We are thrilled to receive your glowing 5-star review and to hear that you enjoyed your stay at Starhotel Ritz.It's fantastic to know that our convenient location added value to your visit. We are delighted that you found our breakfast excellent and that you appreciated the cleanliness and comfort of our rooms.Your kind words motivate us to continue delivering exceptional service and creating memorable stays for our guests. It was truly our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Izabel T. Room Division Manager

Dear Paolo,Thank you for taking the time to share your positive experience with us! We're thrilled to know that you enjoyed our great location and service during your stay. We can't wait to welcome you back and provide you with another wonderful experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Looking forward to welcoming you again!Warm regards,Izabel T.Room Division Manager

Dear Arne, Thank you for sharing your positive review with us! We're thrilled to hear that you enjoyed the excellent location, found the property to be in good condition, and experienced friendly and helpful service, particularly at the reception. Your kind words are greatly appreciated, and we look forward to welcoming you back for another outstanding stay.Sending you my very best regards, Izabel T. Room Division Manager

Dear Ahmad, Thank you for leaving a positive review on your recent stay and for the generous score! It's true, our hotel is spotless, spacious and well-situated. What sets our establishment apart is the staff, as they do everything in their power in order to ensure that guests have a memorable visit. We hope to have you back! Sincerely

Dear Amanda, It's such a pleasure to read your kind evaluation regarding Starhotels Ritz and its staff, but more importantly, for dedicating some of your personal time to us. We are glad to understand that your stay with us has been positive and that we have been able to give you an unforgettable experience in Milan. We sincerely thank you for your time and hope to have the possibility of welcoming you in Starhotels once again. Kind regards The Hotel Management

Dear Nkechi Anna,Thank you for taking the time to provide feedback on your recent stay at Starhotels Ritz. We are genuinely sorry to hear about the challenges you encountered during your visit. It is our priority to ensure that all guests have a comfortable and enjoyable experience, and we regret that we fell short of your expectations during your stay. We take your comments regarding the room and bathroom concerns seriously and will address these issues promptly to ensure that future guests do not encounter similar inconveniences. Your experience with the breakfast is also deeply concerning, and we apologize for the negative impact it had on your stay. We strive to provide a high standard of service and we are disappointed to learn that we did not meet this on this occasion.We are grateful for your kind words about our staff, and we are glad that they were able to provide you with excellent service. We will share your compliments with the team as they work hard to ensure that all guests feel welcomed and well-supported during their stay.We understand your decision to seek alternative accommodations for your next visit, but we would be honored to have the opportunity to regain your trust and deliver the experience you rightfully expect from us. Should you reconsider, we would welcome the chance to showcase the improvements we have made based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back in the future, should your travels bring you to Milan.Be well,Izabel TRoom Division Manager

Dear Patrick,Thank you for taking the time to share your feedback with us! We truly appreciate your support and are delighted to hear about your positive experience. We hope to welcome you back again soon.Best ,Izabel T.Room Division Manager

Dear George, Thank you for finding the time to write an excellent review on your recent stay at Starhotels Ritz and for the perfect score. We are happy to know that you have enjoyed the hotel's location as it is close to a famous shopping district (Corso Buenos Aires) and other famous landmarks. It was a delight to have you as guest! We hope to have you back! Sincerely,

Dear Michelle,we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels Ritz.We are happy you liked the room, bed and the bathroom as well.As per your note about the size of the room, we would you like to confirm that we give you a Deluxe room, as per you reservation. We also have junior suite and suite rooms that you could have had with a supplement, our staff is ready to satisfy the request of all guests and it’s important to us to receive that information immediately, to give you the possibility to stay more comfortable in respect to your preferences.We are glad you appreciated our breakfast, even though coffee was not quite hot.Thanking you again for your feedback, we hope to welcome you again to our Starhotels Ritz to show you our best level of service.Kind regards The Hotel Management

Dear Marcus,we would like to thank you for your evaluation regarding Starhotels Ritz and for the time dedicated to us. We’re proud to understand that we have been able to satisfy your expectations and to have the opportunity to make your stay a memorable one. We hope to have the opportunity to present you other great memories in the future.Kind regardsThe Hotel Management

Dear Kevin,we would like to thank you for dedicating some of your personal time to us.We sincerely regret to know that during your stay you had some problems regarding breakfast and we sincerely ask you to help us to understand what exactly occurred in order to provide our service.We are extremely sorry that you were disturbed by noise from the sauna, we have immediately informed the maintenance department to overcome this inconvenience.It certainly must not happen that the guest is disturbed by any type of noise.Once again we apologize for the trouble caused and hope to have the pleasure of welcoming you to Starhotels Ritz again.Kind regards The Hotel Management

Dear Gavin, we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels Ritz. We are glad you liked the location. Once again we thank you for your time and we hope to have the opportunity of welcoming you in Starhotels once again. Kind regards The Hotel Management

Dear Gregory, Thank you for leaving a positive review on your recent stay at Starhotels Ritz and for the perfect score! We are delighted to know that you have enjoyed your short visit. We hope to have you back as guests! Sincerely,

Dear Alaa,Thank you for taking the time to share your feedback. As per your note about the finishing we would like to inform you that we are planning some renovations in order to make our structure even more welcoming.Once again we thank you for your time and hope to have the opportunity of welcoming you in Starhotels Ritz once again. Kind regards The Hotel Management

Dear Garry, Many thanks for leaving a pleasant review on your recent stay at Starhotels Ritz! As mentioned, our staff is passionate of what they do hence they offer an exceptional service to our valued guests! We hope to have another opportunity to welcome you back as guests! Sincerely,

Dear Kathy, Thank you for giving Starhotels Ritz the highest of scores! We hope to have you back as guest! Sincerely,

Dear Amy, Thank you for leaving a good feedback on your stay at Starhotels Ritz and for the perfect score! We are thrilled to know that you loved the hotel's location and the cozy and comfortable rooms. Your recommendation is much appreciated! We hope to have another opportunity to have you as guest! Sincerely,

Dear Ahmad, Many thank for leaving a good review and for giving the hotel the highest of ratings! Comments like yours encourage us to work harder in order to satisfy our client's expectations. What you have mentioned above is true, our staff is polite and helpful, rooms are spotless and location's perfect. We are looking forward to welcoming you back as guest! Sincerely

Dear Fadhel, Thank you for finding the time to leave a feedback on you recent stay at Starhotels Ritz. Comments are important in order for us to understand which areas need improvement. Please be informed that our establishment is slowly undergoing renovation in order to satisfy our client's expectations. Guest satisfaction is our top priority. We will ensure that we share your comment to Laura who assisted you and provided information on the attractions around the city. We hope to have another opportunity to welcome you as guest! Sincerely,

Dear Jim, Thank you for leaving a feedback on your stay at Starhotels Ritz and for the 4/5 rating. We hope to have you back as guest! Sincerely,

Dear Phil, Many thanks for leaving a lovely review on your stay at Starhotels Ritz. We are happy that you have enjoyed your stay and that you have given it the highest of ratings! On your next visit, we hope that you could try booking our Deluxe Room or Junior Suite as we are certain that either of the two will meet your expectations. We hope to have you back as guests! Sincerely,

Dear Carla, Thank you for taking the time to write a review on your stay at Starhotels Ritz and for emphasizing its strengths: affordable, excellent quality and impeccable service! Your comment motivates us to strive harder in order to satisfy our client's expectations. We hope to have another opportunity to accomodate you! Sincerely,

Dear Jose, We are most thankful for the trust you gave us and for you taking out time to share your experience with us. Our goal is to see that our guest have the best memory with us and one of the best ways we can achieve this goal is through building an excellent team who are dedicated in service and prioritise the needs of every guest. We will share your thoughts with the rest of the Team. hoping to have you with us in the nearest future! Kind regards, The Hotel Management

Estimado Jose,muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Usted. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente,Dirección

Dear William, Thank you for leaving a beautiful review on your stay and for the perfect score! We are pleased to know that you have appreciated the hotel's strategic location and our comfortable rooms. Your comment is the best compensation for everyone of us who work tirelessly to deliver an excellent service! We hope to have you back as guests! Best regards,

Dear Ana, Thank you for leaving a review on your stay at Starhotels Ritz and for the generous score! Our team is prompt in delivering solutions even during unforeseen circumstances such us the storm that battered north Italy. We hope to welcome you back again in the future!Best regards,

Dear Arthur, Thank you for taking the time to leave a review.We are delighted to see that you enjoyed your visit, We will ensure your feedback is shared with the team.We look forward to seeing you again in the future.Kind Regards,

Dear Jimmy, Thanks for leaving a feedback on your recent stay and for the perfect score! We are happy to learn that you love the hotel's location, spotless rooms and the promptness of our cleaning staff. We hope to have you back as guest! Best Regards,

Dear Sandra, Thank you for your wonderful review.We are pleased to read of your experience with us and hope to welcome you back in the near future, Kind Regards,

Dear Ana,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,

Dear Yin Wai Alice,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,

Dear Adam,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,

Dear Adriana,We would like to thank you very much for staying at Starhotels Ritz and for your nice review and score. We are very glad to hear such a nice words about our comfort, location, cleanness and room facilities, as well as for our friendly and professional staff. We sincerely thank you for your time and hope to have the possibility of welcoming you in Starhotels once again.Kind regardsThe Hotel Management

Dear Ms. Lisa,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,

Dear Lisa,It was our pleasure having You as a guest! Kindly,The Management

Dear Manling Lydia,we would like to thank you for taking the time to say a few words about your recent stay at Starhotels Ritz. Any suggestions or opinions related to our service are highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal.Our mission is to make feel our guests like at "home", however sometimes due to availability is not always possible to offer any kind of upgrade. We are sorry if the room did not meet your expectations and we would like to express our apologies for the lack of the bottle of wine. We aspire to certain essential priorities, among many, such as courteous staff aimed at customer satisfaction and impeccable service. We work hard to deliver an exceptional guest experience, but in this case we fell short. If you will give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that confirm why so many of our guests have grown so fond of us. Best regards

Dear Mr. Olivas, We are concerned to read your review. We have tried to contact you several times in regards to your claim, both by phone and by message. As you did not provide valid contact details, even upon request by the hotel, we were unable to address your claim accordingly. We take our guests' comments extremely seriously and have investigated your comments. Do not hesitate to contact us directly at the email address we provided, should you wish to.We remain at your disposal,

Dear Samira,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,

Dear Louise, Thank you for your lovely review!We have noted your comment, please be aware we do have a menu for our guests to choose from in the room!We sincerely look forward to welcoming you back in the near future,Kind Regards,

Dear Maria Isabel,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

Dear Almendra,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,The Hotel Management

Dear Kyunghwan,Thank you for giving our property the highest score.We look forward to welcoming you back in the near future.Kind Regards,The Hotel Management

Dear JIm,It's such a pleasure to read your kind evaluation regarding Starhotels Ritz and its staff, but more importantly, for dedicating some of your personal time to us.We are pleased and proud to understand that you had a pleasant stay with us and We hope to have the opportunity to give you other great memories in the future. Kind regardsThe Hotel Management

Dear Yijie, Thank you for leaving a feedback regarding your last stay! Every comment is essential in order to further improve our services. Rest assured management was informed about your complaint and will look into the matter. We hope to have another opportunity to accomodate you!Sincerely,

Dear Ramon, Thank you for taking the time to leave a review.We are delighted to see that you enjoyed your visit, We will ensure your feedback is shared with the team.We look forward to seeing you again in the future.Kind Regards,

Dear Guest,Thank you very much for your positive review of our hotel.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,