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Rating 10 - Excellent. 502 out of 1085 reviews" "
10 - Excellent
502
Rating 8 - Good. 337 out of 1085 reviews" "
8 - Good
337
Rating 6 - Okay. 153 out of 1085 reviews" "
6 - Okay
153
Rating 4 - Poor. 59 out of 1085 reviews" "
4 - Poor
59
Rating 2 - Terrible. 34 out of 1085 reviews" "
2 - Terrible
34
8.4/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
ANN
Traveled with partner
May 11, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk people were friendly. The switch by the front door turns on the TV. Took us a bit to figure that out. Washer worked on first floor, but the dryers didn’t. The whole place needs updating and a deep clean. The toilet was size small. Not easy to do your business on. We were there 3 nights with no maid service. Had to go to front desk to get more toilet paper, extra towels and trash bags.
The room was very appealing with modern lighting, clean carpet, nice linens and furniture. We were very pleased. The pool and hottub were beautiful and inviting.
The only downside was that the king bed was very soft, which isn't our preference.
Breakfast was ok.
This property always has friendly staff. Excellent actual hot breakfast, rooms, area, pool all super clean. Zero problems. But i feel like if i had one they would handle it swiftly.
Every staff member we encountered was helpful and friendly. Nice hot tub. Lots of food options with in walking distance. Felt comfortable with our truck in the parking lot . We would definitely come back if in the area.
We chose to stay here because we stayed before a couple of years ago and were so pleased. We were just as pleased this time! The best thing in our opinion is the bed! The mattress is so comfortable. Front desk staff were very friendly and helpful in giving a recommendation of where to eat. We don’t get to Cortez often but when/if you do again, this will “our”place!!
Apparently there was some kind of water break. No notifications that would have allowed us to make other arrangements. Got to hotel and turned away and every hotel in that immediate area was full.
The worst customer service ever! And the girls at the desk were blaming the manager who apparently was in hiding!
AVOID THIS PLACE!!!
On check-in, the front desk attendant came out of the back room (not a bathroom) fumbling with his belt buckle. Creep! Did not feel safe after that and instructed my teenage daughter we needed to change in the bathroom only with the door closed where there was no mirror. . The man should not be employed where public interaction is required.
we stayed right next to a room with 2 barking dogs. we were not informed about this prior to check in. every time we went out our door they barked and barked and barked!!!
Pamela
Stayed 1 night in Mar 2024
8/10 Good
ROBERT
Traveled with pets
Mar 9, 2024
Liked: Cleanliness, staff & service, amenities
Bathroom needs updating fast to it is horrible fan exhaust is not doing anything big gap under door so cold air coming from outside, hot tub needs filling to level