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Reviews of Cortland Motel

2.5 out of 5
Cortland Motel
3832 US Route 11, Cortland, NY

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 264 reviews" "
Rating 8 - Good. 107 out of 264 reviews" "
Rating 6 - Okay. 50 out of 264 reviews" "
Rating 4 - Poor. 20 out of 264 reviews" "
Rating 2 - Terrible. 16 out of 264 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

George Van

Great.condition for a vintage Motel brought back many good memories of long past vacations across the country. Thanks for the memories and a comfortable clean stay. G. Van Allen
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and affordable room. Nice to have a refrigerator and microwave. Not much within walking distance, but it’s convenient to the highway.
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness
Good stay for the price!
Stayed 1 night in Mar 2024

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Alisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I’m in town for work. Conveniently located and clean. They put new flooring in my room and the family has always been good to me. There’s a couple nursing homes and hospital loss by so us nurses stay there. Has a fridge and microwave. Close to Dunkin, gas stations, work, food. It’s an older hotel but clean. Never an issue here
Stayed 1 night in Jan 2024

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Joy on Jan 26, 2024
Sorry to hear that. We don't understand why we have a one star review. Please let us know what make you not satisfied

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice motel that takes you back a few years in time. Smaller than a Motel 6 room but very comfortable. Very nice people to work with. They cleaned the room and made the bed every day. We would stay there again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never have an issue here and have stayed 3 times. It’s reasonable and safe and convenient. I like the family that owns it. I will always come here and referred other nurses to stay here also.
Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Stayed 1 night in Nov 2023

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rats and cockroaches everywhere. Disgusting!
Stayed 1 night in Nov 2023
Response from Julie on Nov 6, 2023
We refused to rent the room to you. You didn't stay here. The review was post right after we refused you.

8/10 Good

Mark

Stayed 1 night in Oct 2023

6/10 Okay

Cindylou

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Room was very hot but looked ok till got in shower top part want clean hair on shower walls that was not ours.
Stayed 1 night in Oct 2023
Response from Joy on Oct 26, 2023
Thank you for your review. I will let our housekeeping team know about your concern.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
The motel is old and a classic motel (drive up to the door, bathroom at back of room). Very clean, comfortable bed and pillows, easy to access. Heat was a floor heater unit, bathroom was small and rather cramped. Decent value for a one or two night stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Alisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are older but nice. Mine was huge with a large bathroom. Nice hot water and very warm in room. I slept so good and it was quiet. Close to 81 and all major roads (11/13), shopping, and there’s a restaurant and bar next door. Very nice family too. Lots of room to park and not many people were there so it was super quiet for me.
Stayed 2 nights in Oct 2023

6/10 Okay

Cliff

Price is right.
Stayed 1 night in Oct 2023

6/10 Okay

REBECCA

Liked: Staff & service
Was ok for 1 night stay
Stayed 1 night in Oct 2023

8/10 Good

Mary

Stayed 1 night in Oct 2023

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We stayed for one night and it was great. Classic old motel. Comfortable rooms, very sweet owners, plus a great price!
Stayed 1 night in Sep 2023

6/10 Okay

walter

Business traveler
cortland
great spot for one or two nights close to the highway and many scenic byways in the area
Stayed 1 night in Oct 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
It's definitely like the good reviews say; it's basic yet comfortable, clean rooms, comfy bed, friendly staff. I also agree the tub/tile/curtain could use a mild improvement, but I bought a bottle of Comet with bleach from the dollar store and with a few squirts, the orange runoff at the bottom of the curtain disappeared and the shower head gleamed. It's a great lil place to get a quiet, peaceful night's sleep without distraction. I stayed for a week for business and would stay again if the need arose. One recommendation is that you bring your own toiletries because the little foil packets of 2-in1 shampoo/conditioner didn't cut it but again, grabbed what I need from the dollar store for the week. You can't beat the value so long as you're not looking for fancy. The fridge and microwave were perfect and the desk was spacious, affording me the room to get paperwork done at night. All-in-all, I have no complaints.
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, clean place to stay
It's everything good I read. The rooms are pretty basic and overall, quaint, quiet, and clean with a comfy bed. Sweet family that runs the place; always available at the desk anytime at all. I also agree with the comments regarding the shower curtain and dated rooms, but I wasn't here for glitz and glam. I stayed for a clean place to shower, eat, and sleep while away for work and this place checked every box. I bought a bottle of Comet with bleach at Dollar Tree with a scrubber and cleaned the shower head easily. I sprayed the bottom of the shower curtain with it, & in five min, the shower curtain lost the orange build up at the bottom, and the shower head gleamed. Everything else was fine. Housekeeping comes everyday, unlike the big chains that make you request the service. The staff is friendly and helpful. I have no complaints. The fridge, coffee pot, and microwave were perfect and the desk was convenient and spacious for me to do paperwork at the end of the day. Just bring your own toiletries because that's one area lacking. Shampoo/Conditioner combo in tiny, tear-off foil packets didn't cut it, but Dollar Tree provided the few detail items this place was lacking. I would stay again.
Stayed 3 nights in Aug 2023

8/10 Good

D M

Stayed 1 night in Sep 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Had all that we needed for an overnight stay, think someone had been smoking in our room previously but that was just thoughtlessness on their part, plenty of signs not to and we were also told not to at checkin 🙂
Stayed 1 night in Aug 2023

8/10 Good

C Scott

Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and nice, it was convenient.
Stayed 2 nights in Aug 2023

8/10 Good

Wayne

Stayed 3 nights in Aug 2023

8/10 Good

Deborah

Traveled with family
It was very clean and quiet. Good deal for the price. Staff was very courteous😊
Stayed 1 night in Aug 2023

10/10 Excellent

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Mike on Jul 30, 2023
Thanks for your input. If you could write more in details, we could improve our service.

6/10 Okay

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service
Nothing fancy, but we only slept there. It was very convenient . Close to the people we were visiting.
Stayed 1 night in Jun 2023

10/10 Excellent

aleah

Stayed 1 night in Jul 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Old but clean, and the staff are friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Jia Qiang

Liked: Cleanliness
Nice and good
Stayed 1 night in Jun 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Old motel but it is clean. Management was friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean.
Stayed 1 night in May 2023

2/10 Terrible

laura

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in May 2023
Response from Joy on May 18, 2023
Sorry to hear that you were not satisfied with your stay. If you could provide more in detail, that would help us improve our service.

2/10 Terrible

Margie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Joy on May 18, 2023
Thanks for your review. If you could let us know more in details about why you were not happy with your stay, that would help us to improve our service.

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for our stay. Room little small .
Stayed 1 night in May 2023

6/10 Okay

Kyle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The motel has nothing around it but a gas station down the street. The property is VERY outdated and not very clean at all. However, the bedding is VERY clean.
Stayed 2 nights in May 2023
Response from Joy on May 14, 2023
Thanks for your review. We will share it with our housekeeping team.

6/10 Okay

Mike

Traveled with group
Liked: Cleanliness, amenities
It's a decent enough place to stay and close to the highway
Stayed 1 night in Apr 2023

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
I was looking for a basic, reasonably priced motel and this fit the bill. The room was clean and the bed was comfortable.
Stayed 1 night in Mar 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple clean comfortable motel.
Stayed 1 night in Feb 2023

10/10 Excellent

Phyllis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly proprietors. No glitz, no glam, just clean, basic, budget motel room. Short drive to eateries, shopping. Keep expectations under control and you'll be very pleased.
Stayed 1 night in Feb 2023

4/10 Poor

CHARMAINE

Business traveler
Disliked: Amenities, property conditions & facilities
My motel door either blew open or the housekeeping person attempted to get in and seen me sleeping and left the door open. Or someone tried to break in. Thankfully I had the chain hooked. And the handle of door was still locked. I do not recommend anyone stay there for there safety. There was mold on bathroom ceiling. And they had a space heater under were clothes hang. Major fire hazard. The carpets smelled like dirty ass. I had a migraine when in that room that went away 30 minutes every time I left..
Stayed 3 nights in Feb 2023
Response from Julie on Feb 28, 2023
Dear Guest, Thanks for your review. There is no safety issue in our motel. Our housekeepers clean the room everyday. You didn't answer your door when they knocked, that is why they thought nobody in the room and they open it with key. If you don't want the housekeeping, just say so. Our heat is from the baseboard and we set to 74F. The space heater is extra heat if you need. We already explained it to you at check in time. If you are not happy with your stay, you could ask for a refund and left immediately.

6/10 Okay

Beatice M

Traveled with family
Liked: Cleanliness, staff & service
The property was old, BUT, it was clean, which was a plus. It was musty smelling, so that could be addressed. I was glad to have a clean bed to sleep in. The shower needs to have drain work done, and it could use a new shower curtain, or clean the old one better. All in all, the office man was nice, our beds were clean, and we were warm and dry. Thank you.
Stayed 2 nights in Nov 2022
Response from Joy on Nov 14, 2022
Thanks for your review. We will take care of the issue you mentioned. Thanks for staying with us.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Clean room. Comfortable for the price. The only downside is that it’s very close to the road and a bit loud.
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Oct 2022