Front of property

Reviews of Hotel Calipolis

4 out of 5
Hotel Calipolis
Av. Sofia, 2-6, Sitges

Reviews

8.6

Excellent

Rating 10 - Excellent. 359 out of 759 reviews" "
Rating 8 - Good. 278 out of 759 reviews" "
Rating 6 - Okay. 85 out of 759 reviews" "
Rating 4 - Poor. 21 out of 759 reviews" "
Rating 2 - Terrible. 16 out of 759 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David, Blue Mountains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Room was very excellent and comfortable.
Stayed 2 nights in Apr 2024
Response from Esther Paisán on Apr 29, 2024
We really appreciate to hear you found our location convenient and your room comfortable! Thank you for sharing your feedback, and we look forward to hosting you again in the future!

2/10 Terrible

Olivia

Liked: Property conditions & facilities
It is convenient location. Metro closeby. The staff average. I noticed ladies aren't that friendly upon check in. Room not ready till 3pm so be busy when you land early. There is no Courtesy to offer. Granted Housekeeping is same and not hearing bang
Stayed 1 night in Apr 2024
Response from Esther Paisán on Apr 29, 2024
Thank you for sharing your feedback. We're pleased to hear you found our location convenient with easy access to the metro. We appreciate your patience on arrival, we do offer early check-in before 3 p.m. whenever rooms are ready, but unfortunately, that wasn't the case this time. We value your insights and hope to have the opportunity to provide you with a more positive experience in the future.

8/10 Good

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good & within walking distance to many things.
Stayed 5 nights in Apr 2024
Response from Esther Paisán on Apr 29, 2024
Thank you! We're glad you enjoyed your stay and found our location convenient. We hope to welcome you back again soon!

10/10 Excellent

Aidan, Trumbull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Esther Paisán on Apr 29, 2024
Thank you for your feedback. We are glad to know you enjoyed your stay. Hope to see you soon back!

2/10 Terrible

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant. Food was great. Service is a bit slow but it’s Spain.
Stayed 1 night in Apr 2024
Response from Esther Paisán on Apr 22, 2024
Thank you very much for taking the time to leave your feedback! We're delighted to hear that you enjoyed our restaurant and found the food to be great. We appreciate your understanding regarding the service, as we strive to provide an authentic dining experience in a relaxed atmosphere. However, we kindly want to address the discrepancy in your low rating of 1 out of 5. Your satisfaction is our top priority, and we value your input greatly. We hope to have the opportunity to welcome you back again soon! Thank you for choosing the hotel Calipolis.

10/10 Excellent

Nikolai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, short walk to city centre. Mountain view is really yard view though unless you are at very top. Lift is a bit small, apart from that can't fault.
Stayed 4 nights in Apr 2024
Response from Esther Paisán on Apr 9, 2024
Thank you for your review! We're delighted to hear that you enjoyed our convenient location and appreciated the cleanliness of our property. We appreciate your understanding about the lift and the mountain view, we are glad it didn't detract from your overall experience. We hope to welcome you back again soon!

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and breakfast were on point with description. Walkable and the beaches are beautiful. Staff member Elizabeth went above and beyond to make sure our stay was complete with great recommendations and a pleasant attitude. Great hotel!
Stayed 2 nights in Jan 2024
Response from Esther Paisán on Jan 22, 2024
Thank you for your kind words! We're more than happy to hear that you enjoyed your stay. We truly appreciate your recognition of Elizabeth's exceptional service. We'll share your feedback with her – she'll be delighted! We look forward to welcoming you back for another great experience.

10/10 Excellent

Nityananda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Very managed and clean
Stayed 2 nights in Dec 2023
Response from Esther Paisán on Jan 15, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and experienced excellent service. We look forward to welcoming you back!

10/10 Excellent

Bhaskar

Stayed 4 nights in Dec 2023
Response from Esther Paisán on Dec 18, 2023
Nos alegra saber que tu estancia con nosotros ha sido satisfactoria. ¡Hasta la próxima!

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Esther Paisán on Dec 15, 2023
Thank you Jakub, we ar glad to know you had a nice stay with us. We hope to welcome you again!

10/10 Excellent

Carlin, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Esther Paisán on Nov 28, 2023
Dear Carlin,Thank you so much for your feedback. We are glad to know you had a nice stay with us. We look forward to welcoming you soon again!

10/10 Excellent

Sanjuanita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Always enjoy my stay here. The location is the best part.
Stayed 2 nights in Oct 2023
Response from Esther Paisán on Nov 6, 2023
We're thrilled to hear that you always enjoy your stay with us! We agree, our location is indeed a highlight. Thank you for your kind words, and we look forward to welcoming you back again soon!

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in Love with Calipolis hotel and the entire staff. I am a female solo traveler. I felt safe and looked after my entire visit. Here is my experience: Check in: with Elizabeth & Joel, was so friendly and caring. They answered all of my questions and gave me great advice for the following days. Restaurant: Lisve & Sebastian took care of me every morning. The breakfast spread was exceptional and very healthy. I am a fitness professional and healthy food choices are very important to me. And of course GREAT cafe and beer to start my day! Pool Bar: The 2 evening bartenders (didn’t sadly get their names), were absolute gentlemen and advised me on great locations to visit in walking distance. My hotel room view: was ocean front, dreamy and relaxing! The room was so beautifully designed and super clean with a fridge and beautiful balcony I can’t WAIT to return to this property. It’s the only place I will stay in Sitges. I felt safe and right at home. Blessing a to everyone who aided in my exceptional experience.
Stayed 2 nights in Oct 2023
Response from Esther Paisán on Nov 6, 2023
Dear Farrah,We are absolutely thrilled to read about your wonderful experience at Calipolis Hotel! It warms our hearts to know that you felt safe and well taken care of during your visit.Elizabeth, Joel, Lisve, and Sebastian are all valuable members of our team, and they will be delighted to hear about your kind words. We're pleased they could assist you and make your stay even more enjoyable.It's fantastic to hear that you appreciated the healthy breakfast options and that they aligned with your fitness preferences. And we're glad you enjoyed the cafe and beer selection!We're also pleased that you had a chance to take in the beautiful oceanfront view from your room. It sounds like you truly had a dreamy and relaxing experience.We can't wait to welcome you back to Calipolis Hotel in the future. It means the world to us that you consider us your go-to place in Sitges.We send you our warmest regards and best wishes for your future travels!

8/10 Good

Alina

Liked: Cleanliness, property conditions & facilities, room comfort
Helpful and attentive front desk staff Clean Could be more consistent with room amenities Excellent location
Stayed 8 nights in Oct 2023
Response from Esther Paisán on Oct 23, 2023
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our front desk staff helpful and attentive, you enjoyed our excellent location and that you appreciated the cleanliness of our facilities. Your comments about room amenities have been duly noted, and we will work towards improving this aspect.We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Maxwell

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location to everything
Stayed 5 nights in Oct 2023
Response from Esther Paisán on Oct 18, 2023
Thank you so much for your feedback, it is really appreciated! We look forward to welcoming you soon.

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Esther Paisán on Oct 16, 2023
It is really nice to receive your feedback, thank you so much. We look forward to seeing you a next time!

10/10 Excellent

Annette

Stayed 1 night in Oct 2023
Response from Esther Paisán on Nov 6, 2023
Thank you so much for your feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
This is my second time here. Killer location, prices very well, balcony room overlooking ocean. Staff are SO FRIENDLY. Good drinks at the bar, lovely pool, A+++++
Stayed 1 night in Oct 2023
Response from Esther Paisán on Nov 2, 2023
Thank you so much for choosing to stay with us again! We're thrilled to hear that you enjoyed our location, and the views. Our team works hard to create a welcoming atmosphere, so it's wonderful to hear that you found them to be so friendly.We can't wait to welcome you back for your third visit. Please don't hesitate to reach out if there's anything else we can do to make your next stay even more memorable.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, across the road from the beach. Good breakfast and hotel clean and comfortable.
Stayed 3 nights in Sep 2023
Response from Esther Paisán on Oct 11, 2023
Thank you very much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our prime location and our breakfast.We strive to provide a memorable experience for all our guests, and it's gratifying to hear that we met your expectations. We look forward to welcoming you back on your next visit.

10/10 Excellent

Perm

Stayed 1 night in Oct 2023
Response from Esther Paisán on Nov 2, 2023
Thank you so much!!

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pros: near the beach and clean Cons: I was not able to check in at the time I arrived (past 15:00) and was not able to get into my room when I got back for a second time. Took a while to get in
Stayed 1 night in Oct 2023
Response from Esther Paisán on Oct 17, 2023
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our proximity to the beach and found our facilities clean.We deeply regret the inconvenience you experienced during check-in and accessing your room. We sincerely apologize for the delay you encountered.We hope you'll give us another opportunity to welcome you and provide you with a seamless and enjoyable stay. Should you plan to return, please feel free to contact us directly, and we will do our utmost to make your next visit exceptional.Thank you once again for your valuable feedback.

8/10 Good

Martin

Stayed 1 night in Sep 2023
Response from Esther Paisán on Oct 16, 2023
Thank you for your feedback. Hope to see you soon again!

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Great location for beaches and restaurants. Modern rooms nice breakfast area. Despite central location rooms are quiet and comfortable. Short walk to station.
Stayed 2 nights in Sep 2023
Response from Esther Paisán on Sep 25, 2023
Thank you very much for taking the time to share your comments! We are delighted to know that you enjoyed your stay with us.It is wonderful to know that despite our central location, you found your room to be quiet and comfortable, providing you with a peaceful retreat during your stay.We hope to have the pleasure of welcoming you again in the future. Thank you once again for choosing us!

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location right in front of the beach, walkable to the train station. Staff was friendly and professional
Stayed 3 nights in Sep 2023
Response from Esther Paisán on Sep 23, 2023
Dear Stephanie, thank you for sharing your kind comments after your stay. We are glad to know you loved the hotel location and our staff. We will keep working hard to offer you another memorable experience the next time.

10/10 Excellent

Andy

Traveled with group
Very friendly and helpful staff. Rooms are good size. Great location close to everything.
Stayed 4 nights in Sep 2023
Response from Esther Paisán on Sep 18, 2023
Thank you for your kind words! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed the spacious rooms and convenient location. We look forward to welcoming you back in the future!

6/10 Okay

Patience

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and disappointing
The Calipolis Hotel in Sitges was quite a disappointment. The desk service suggested to me that I “requested” a room at the back of the hotel. Negative. The room smelled like cat pee. The desk staff then played games when requesting a taxi through the desk. The bar service with Lisve was a redeeming quality.
Stayed 3 nights in Sep 2023
Response from Esther Paisán on Sep 18, 2023
I'm sorry to hear about your disappointing experience at the Calipolis Hotel in Sitges. We apologize for any inconvenience you faced regarding the room assignment and taxi request. Your feedback is valuable, and we will address these issues to ensure a better stay for future guests. It's heartening to hear that Lisve at the bar provided a positive aspect to your visit. We appreciate your feedback and hope to have the opportunity to improve your impression of our hotel in the future. Thank you for bringing this to our attention.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Esther Paisán on Nov 2, 2023
Thank you for your feedback Stephanie. We look forward to welcoming you back!

10/10 Excellent

Don

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicer hotels in Sitges in a great location right across from the beach.
Stayed 3 nights in Sep 2023
Response from Esther Paisán on Sep 13, 2023
We're thrilled to hear you enjoyed your stay with us! It's wonderful to know you appreciated our prime location by the beach. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean view room has a great ocean view. Nice wide balcony. When door is closed, no street noise. Early mornings you can leave door open and hear waves roll to shore.
Stayed 3 nights in Aug 2023
Response from Esther Paisán on Sep 13, 2023
Thank you for highlighting the views from our sea view room! We're delighted you enjoyed the balcony and the peaceful ambiance. It's a special experience to wake up to the sound of waves. We hope to welcome you back soon!

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Esther Paisán on Sep 11, 2023
Thank you so much for your feedback, it is really appreciated. We hope to see you soon again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a convenient walk to restaurants, beach, and the perfect hotel for a relaxing vacation. Friendly staff, helpful, and welcoming! Exceeded my expectations!
Stayed 1 night in Sep 2023
Response from Esther Paisán on Sep 8, 2023
Thank you for your kind words! We're thrilled to hear that you had such a positive experience at our hotel. We hope to welcome you back soon for another relaxing vacation!"

10/10 Excellent

Anthony

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property opposite the beach in a fantastic location, my only suggestion would be with no entertainment except news in English, it would be good as smart tvs are advertised, to enable the function so they can be used to screen share w t
Stayed 10 nights in Aug 2023
Response from Esther Paisán on Sep 8, 2023
Thank you for your positive feedback about our property. We greatly appreciate your suggestion regarding the entertainment options. We understand the importance of having a variety of content available for our guests. Regarding the smart TVs, we are actively working on enabling the screen sharing function to enhance your viewing experience. We appreciate your patience and hope to have this feature available soon. Thank you for bringing this to our attention, and we look forward to welcoming you back in the future!

10/10 Excellent

Bernal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location and service
Stayed 4 nights in Aug 2023
Response from Esther Paisán on Sep 7, 2023
Thank you so much for your feed back. We are really glad to know you had a great stay with us. We look forward to welcoming you a next time!

10/10 Excellent

Simon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in an excellent location on the beach front. It has large, well appointed rooms with stunning sea views. We have stayed here a number of times before and keeping returning. One suggested improvement woukd be a shelf in the shower!
Stayed 6 nights in Aug 2023
Response from Esther Paisán on Sep 4, 2023
Thank you for taking the time to share your comments on your recent stay at our hotel. It's always gratifying to know that our guests have a memorable experience.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the near future.

6/10 Okay

Danny

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel just a few things
Disappointed not to have a bath just a showers the toilet tissue really far from the stool. Bottle opener at the back of the fridge so didn't find and wrong food order delivered in room service attempt by lady delivering saying what I ordered isn't on the menu this was all that was on the menu so when I showed her on the menu she left with the wrong meal and came back with the right one..::sort of. Salmon with pakchoi was actually salmon with broccoli covered in cashews but disappointing but overall not the end of the world
Stayed 1 night in Aug 2023
Response from Esther Paisán on Sep 4, 2023
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We'll address these issues promptly to ensure a better experience for future guests. Thank you for bringing them to our attention.

10/10 Excellent

lyudmila

Traveled with group
Liked: Amenities
Clean (although the plumbing system is outdated…); polite and professional personnel; convenient; great options for breakfast. We will definitely recommend Calipolis as your hotel staying in Sitges!
Stayed 6 nights in Aug 2023
Response from Esther Paisán on Sep 4, 2023
Thank you for your kind words and recommendation! We're delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

James

Stayed 7 nights in Aug 2023
Response from Esther Paisán on Sep 23, 2023
Thank you James, we apreciate your feedback. Hope to see you soon again!

6/10 Okay

Neil

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Direct ocean view worth the extra cost. Poor facilities for disabled travellers ramp to access hotel, bar and pool area only positives. Lifts so narrow I could not manage to enter / exit with Electric Wheelchair W 63cm by myself without help from friends or staff. WC switches from automatic to manual and still required physical strength to be manoeuvred. I was given access to service lift which was larger however it took someone to assist as passage way was so narrow. Despite having an accessible room I fell in shower no emergency cord to alert staff. I lay for 90 mins until friends arrived. Grab rails in the bathroom as floor was slippery each time I tried to pull myself up I kept falling back down. It took time and effort to enter bathroom as doorway opposite wardrobes. No serious injuries left bruised and pained. Toilets require taking a lift having contacted property in advance regarding my needs and advising my MS had progressed since time of booking and travelling with mobility aids. At no point was I informed of the limited access therefore I would have cancelled my booking. It placed undue pressure onto friends, staff and myself. During my stay staff were excellent from start to finish I felt for housekeeping as I had to leave towels on bathroom floor whilst showering which were saturated to prevent a further falls. I am not looking for compensation simply giving an honest account of my stay. Travelling as a disabled person is stressful enough.
Stayed 7 nights in Aug 2023
Response from Esther Paisán on Sep 1, 2023
Dear Neil,We sincerely appreciate your valuable feedback regarding your recent stay with us. We are deeply sorry to hear about the difficulties you encountered. Your feedback is highly valuable to us as it helps us improve.We take accessibility and the comfort of our guests seriously, and moving forward, we will be providing more detailed information about our facilities to ensure that guests have a hassle-free experience. We truly value your input, and we apologize for any inconvenience you experienced during your stay.

6/10 Okay

Chad

Traveled with group
Liked: Cleanliness, staff & service
Great location. Won’t stay again. Too loud!
The location to the beach is great! The hotel could use some updates and noise travels clearly thru the hotel. Constantly woken up by thin walls and noise from other floors. Not a great hotel if you want to sleep in. The housekeeping moves beds and you can hear it clearly from floors above.
Stayed 8 nights in Aug 2023
Response from Esther Paisán on Aug 29, 2023
Thank you for sharing your feedback with us. We're delighted to know you enjoyed our fantastic beachside location. We apologize for any inconvenience caused by the noise issues you encountered during your stay. We're excited to let you know that we have plans to implement soundproofing measures throughout the hotel very soon. Your comfort is our priority, and we hope you'll give us another chance to provide you with a more relaxing experience in the future.

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Esther Paisán on Aug 29, 2023
Dear Thomas,Thank you so much for feedback. We are glad to know you had a nice stay with us.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Aug 2023
Response from Esther Paisán on Aug 29, 2023
Hi Susan,Thank you so much for your comment, it is highly appreciated! We look forward to hearing from you.

8/10 Good

michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sitges Calipolis stay
Hotel is on beach front with a small pool and bar area. My room was large and ocean view with a great shower. Staff are friendly and speak good English. Price was reasonable compared to other hotels. Negatives - little supervision of pool area re large groups drinking and mixing with families though admittedly it’s maybe not the hotel’s problem/ issue with drains in my room and a friends in bathroom.
Stayed 4 nights in Aug 2023
Response from Esther Paisán on Aug 28, 2023
Thank you for your feedback! We're glad you enjoyed the beachfront location, the views and our friendly staff. We appreciate your observations about the pool area and maintenance concerns and will address them accordingly. We hope to have the opportunity to welcome you back for an even better experience.

10/10 Excellent

Anthony, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location and friendly staff…
Stayed 16 nights in Aug 2023
Response from Esther Paisán on Aug 28, 2023
Thank you for your kind words! We're very glad to know you enjoyed our excellent location and the service. Hope to welcome you back soon!

8/10 Good

jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach and dining.
Stayed 2 nights in Aug 2023
Response from Esther Paisán on Aug 24, 2023
Dear Jacqueline,Thank you so much for your feedback. We are glad to know you had a nice stay with us!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 10 nights in Aug 2023
Response from Esther Paisán on Aug 15, 2023
Thank you so much for your feedback, it is really appreciated.

8/10 Good

mitchelle

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough bathing soap , towels were hard to gone by
Stayed 3 nights in Aug 2023
Response from Esther Paisán on Aug 14, 2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced regarding your stay. We want to assure you that this was an isolated incident and it has since resolved. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We look forward to have the opportunity to provide you a better experience in the future.

10/10 Excellent

zulfiqarali, New Farm

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sea views and close to everything. Staff were friendly and helpful.
Stayed 5 nights in Aug 2023
Response from Esther Paisán on Aug 14, 2023
Thank you for your feedback! We're thrilled you enjoyed the amazing sea views and convenient location. It is great to know our friendly and helpful staff made your stay even better.

10/10 Excellent

Johnny, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Esther Paisán on Aug 9, 2023
Thank you for your feedback, it is highly appreciated. We look forward to welcoming you a next time!

8/10 Good

Bhaskar

Liked: Cleanliness, staff & service
We have been staying at this hotel for 15 years now. We always enjoy staying here. However the AC in the room did not function well and it was difficult in the summer time
Stayed 3 nights in Aug 2023
Response from Esther Paisán on Aug 7, 2023
Thank you very much for your continued support over the past 15 years. We truly value your loyalty and are grateful for your kind words about your usual experiences at our hotel.We are very sorry to hear about the inconvenience with the air conditioning, please accept our apologies.We want to assure you that we have taken immediate action to address the issue with the air conditioning. Our maintenance team has rectified the problem to ensure that such incidents do not occur again. We appreciate your understanding and patience in this matter.Thank you once again for your continued support, and we look forward to welcoming you back to our hotel soon.

8/10 Good

Jonathan, Dubai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great and the staff are super friendly. To make it perfect they just need to update the wifi.
Stayed 3 nights in Jul 2023
Response from Esther Paisán on Aug 7, 2023
Thank you for your positive review of our hotel and friendly staff. We appreciate your feedback. We hope to welcome you back for an even better stay in the future.