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Reviews of Hôtel & Spa - Thalazur Arcachon

4 out of 5
Hôtel & Spa - Thalazur Arcachon
9 Avenue Du Parc, Plage des Abatilles, Arcachon, Gironde

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 289 reviews" "
Rating 8 - Good. 119 out of 289 reviews" "
Rating 6 - Okay. 26 out of 289 reviews" "
Rating 4 - Poor. 9 out of 289 reviews" "
Rating 2 - Terrible. 3 out of 289 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tariq

Stayed 3 nights in Aug 2023
Response from La direction on Oct 2, 2023
Merci Tariq pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour et avons partagé votre commentaire avec tout le personnel pour leur plus grand plaisir. Bien Cordialement,

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from La direction on Sep 2, 2023
Sophia, nous vous remercions pour votre séjour dans notre établissement.et sommes ravis que vous l'ayez apprécié. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Alllergen in food is poor
As the hotel is at least 30 to 50 mins away from other restaurants depending on which way you walk, then best to book at least b&b or 1/2 board. It needs to sharpen up its treatment of allergens in the food served. Whilst it has a notice tooked away at the entrance of the restaurant this does not include the plat de jour menus, the menus do not make reference to allergens either. So i was faced with a steak which came with mushroom puree covered in nuts. Also nuts are only classified as peanuts in the allergen menu and therefore the hotel excludes hazelnuts, almonds etc. For a hotel of this quality this should be improved
Stayed 5 nights in Jun 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing modern hotel
Modern hotel with friendly staff, relaxing pool and spa area . Visited in May so didnt use the outdoor areas. Very clean spacious room. A 40min walk into the centre. Ample car parking. Quiet location.
Stayed 3 nights in May 2023

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from L'équipe Réception on Oct 9, 2022
Cher Liam, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveaulors d'un prochain passage sur le Bassin d'Arcachon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Indoor pool not for children.
A nice hotel with good rooms and EV chargers. The big let down was the pool which refused entry to children. The minimum age was 12 which both children were over and both children wore the required swimming hats. However they decided that their swimming shorts did not meet their regulations and speedos had to be worn, so they were turned away.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
way overpriced broken AC all amenities closed poor service
Stayed 1 night in Jul 2021
Response from Hôtel les bains d'Arguin on Jul 6, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 11 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the spa/close to the beach. . Need a cab or a car to get to restaurants or other activities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Needs some improvment in services
Air Conditioning Cooling & Heating cannot be adjusted to your own requirements it is controlled by the reception manager if they decide that they will set it for heat you cannot get cooling The outside temp during the day was around 25 Deg Celsius making the room too warm even at night Cooling was not available as the hotel had switched over to heating as it was the end of the hot season. Ended up sleeping with the window/door to the balcony open to get fresh air these were not fitted with insect screens making for an uncomfortable night Internet was painfully slow
Stayed 1 night in Oct 2018

10/10 Excellent

Claudia, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, close to ‘Ville d’Hiver’, close to the City Center, enough Parking space.
Stayed 1 night in Oct 2018

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite location but nowhere to far away.
Great Hotel location great if you do not mind walking a couple of Kilometers, also on bus route so those not so energetic can access town easily. Room and staff very good an as per description however as with most of my Hotels.com bookings I always seem to be positioned in an out of the way room!! Amenities very good but be prepared to pay top dollar for food, drinks and spa treatments.
Stayed 7 nights in Aug 2018

8/10 Good

NADINE

A bit dull.
It was fine except for the lack of ambiance = music or performers in the eve.Other spas had that.
Stayed 6 nights in Aug 2018

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
Hotel pool and spa facilities were perfect for a relaxing stay. Beach opposite the hotel entrance, with a bus stop and cycle path into town centre outside the hotel.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
with wonderful thalasso treatment, good staff and good food
Stayed 2 nights in Jun 2018

10/10 Excellent

Clodagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Jun 2018

8/10 Good

Fred, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern spa hotel
Modern spa hotel. Clean comfortable room and ensuite. Tea and coffee making facilities in room. Good variety at breakfast - although fresh fruit was nearing its sell by date. Overall breakfast was overpriced. Heated sea water pool and relaxing pool area. Good spa facilities. However, there were time restrictions with regards to using the spa that were not made clear on booking. Regulations with regards to men's swimwear varied from day to day. Regulations with regards to swim caps loosely applied - women allowed in spa with shower caps and full make up. Staff friendly and helpful Close to beach. town centre 30 minute walk. bus stop nearby - buses to town centre and tourist attractions (possibly summertime only)
Stayed 3 nights in Aug 2017

8/10 Good

anthony, Herefordshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIg holiday/conference hotel
Decent enough large hotel, well run and clean with attractive gardens and pool. Peaceful and spacious, with lots of outside terraces for drinking and eating. Helpful receptionists. Good location. Odd areas of "meanness"; supposed to use bath towels for bathroom and swimming in seawater pool with no way to dry them. Unimpressed by dining room as food uninteresting and not much choice, quite expensive too.
Stayed 2 nights in Sep 2017

8/10 Good

Fred, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Beach close by. Centre of Arcachon 15 minute walk. Good bus service during the summer. Room clean and comfortable. Bed comfortable . Good quality bedding/towels. Tea and coffee making facilities in room. Heated sea water pool. Indoor pool and spa offering good facilities, though need to check availability to guests as there are some restrictions with regards to spa facilities. Regulations regarding mens swimwear seems to vary according to staff on duty. Swim caps required in spa but staff lax with regards to allowing women to use shower caps with hair hanging out. Buffet breakfast: croissants, bread, bacon (fatty) eggs, yoghurts, fresh fruit (nearing best before date) fruit juice etc. Adequate but expensive for what was offered.
Stayed 3 nights in Aug 2017

10/10 Excellent

Linda, Cambridgeshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing!
Hotel les Bains 'Arguin exceeded expectations. Hotel is tastefully decorated and spotlessly clean. All staff are helpful and smiley. A great choice on the buffet breakfast and evening meals were innovative and elegantly presented with good food. There was no problem in supplying gluten free meals for me. The Hotel has a relaxing ambience helped along by the Spa so guests wander about in the white towelling robes. Pool is attractive. Beautiful beach just five mins walk max through pine trees. All in all, a relaxing holiday in an efficient, friendly and well run hotel in a classy resort. We will be back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Karensa, London

Liked: Cleanliness, room comfort
Nice!
Nice stay! It seems the hotel has been renovated but the carpets were forgotten lol. The rooms were modern and comfortable with good amenities. Check which room you book if you want to have access to the spa - Basic rooms mean you can not access the spa until after a certain time! The restaurant was lovely though quite expensive. There was a mosquito in my starter and we were offered 40% off the dish!! My husband complained and eventually they took the start up off of the bill. You are not far from the beach and a short drive to the city centre and the dunes. The reception staff could do with a smile.

10/10 Excellent

JR, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality hotel, great location near beach
Very good hotel - had everything - private balcony, airconditioned rooms. Good restaurant indoor/outdoor, excellent service. Small bar area near reception. Pools and spa available - only used the outdoor sea water pool - lovely. Short walk to the beach and promenade - fantastic beaches all along this coast. Slightly outside town centre in very select area. Bicycles at front door for hire. Town centre has another fabulous beach and lots of good quality restaurants specialising in seafood/fish.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a super spa
Very relaxing stay, staff were friendly and helpful.Spa and hotel facilities were wonderful. Probably best to have a car for this location. A very enjoyable experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, but.............
This hotel is well placed for magnificent beaches and many activities. Unfortunately the location of swimming pool next to restaurant terrace (we felt like the entertainment). Agree with other comments, needed to squeeze through conference delegates and the smoking terrace, is the only way to get to the pool. The restaurant was excellent, but if you wanted something less extravagant, there was no alternative. Room service would have been helpful. Fortunately good local bars and restaurants not too far away. Whilst appreciating that early June is not in the full season, it was disappointing not to be told that major construction work was underway to extend the hotel. Tower cranes overlooking the pool not ideal. We may well have changed our booking if we were made aware. This is an excellent hotel, with good well trained staff. Possibly suffering from a conflict in identity. Is it a beach hotel, a conference venue, a 'destination' fine dining restaurant? At times the hustle and bustle in public areas detracted from the ambience of the hotel as a holiday venue.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A comfortable hotel
A comfortable hotel. Rooms and lobby have been recently renovated. There isn't too much right around the hotel but it's a short drive or even walk to spots with restaurants and such.

8/10 Good

Kath, Chester

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Superb Location
Superb location, in a quiet suburb, just a few steps away from the beautiful sandy beach of Arcachon. The hotel was comfortable and well maintained. Staff were pleasant and accommodating for the most part although we had problems with poor service in their restaurant. They have two pools but for us a major disadvantage to accessing their outdoor pool was having to push ones way while dressed for bathing through the crowd of non bathers that were drinking and smoking on the terrace to get to it. It would not be difficult to arrange a separate rout to the pool - a shame they have not done it.

6/10 Okay

Verified traveler

Liked: Room comfort

8/10 Good

J, London

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel very close to the beech.
Would recommend, although the spa facilities were not quite as luxurious as expected. Staff were helpful and pleasant throughout.

8/10 Good

DM, Saratoga, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beautiful beach location
This hotel feels new and chic. It's clean, beautiful and right on the beach. The room size is okay. The breakfast was plentiful.

10/10 Excellent

SAB, Yorkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly.
Very friendly and willing to adapt the children's menu to anything we wanted rather than what was meant to be the chef's dish of the day. Great pool.

8/10 Good

intelligentgran, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
When I booked this hotel it was purely by chance, and what a chance, set at one end of Arcachan 2 to 3 min from the beach...yes I timed it. Our room was at the front and you could just see the sea from the window but that wasn't a problem at all. We overlooked the car park, but apart from a couple of delivery lorries it wasn't a problem. Altogether a very quiet stay, staff very helpful, my french is what I remember from schooldays, very few English guests in the hotel. A good place for couples who want a quiet place or families as it is so close to the beaches, you can hire bikes, or walk along a 'promenade' into Arcachan. It all felt very safe and yes, we would go again.

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’équipe est aux petit soins et extrêmement souriante, je recommande cet établissement les yeux fermés.
Stayed 1 night in Apr 2024
Response from La Direction on Apr 29, 2024
Chères Carole, nous vous remercions pour cet excellent retour. Nous espérons vous revoir très bientôt sur le Bassin d'Arcachon,Bien cordialement

10/10 Excellent

Laetitia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent séjour, petit déjeuner très copieux et varié. Chambre spacieuse et bien décorée et insonorisée Spa magnifique pour se détendre.
Stayed 2 nights in Feb 2024
Response from La Direction on Mar 7, 2024
Chère Laetitia, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous revoir lors d'un prochain séjour sur le Bassin d'Arcachon. Bien Cordialement,

8/10 Good

Jeanne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Guillaume

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement neuf je conseille pour le sauna et le hammam et la piscine intérieure
Response from La Direction on Nov 28, 2023
Cher Denis, nous vous remercions pour votre séjour dans notre établissement.et sommes ravis que vous l'ayez apprécié. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement. Bien cordialement

10/10 Excellent

Orlando

Stayed 2 nights in Nov 2023
Response from La Direction on Mar 7, 2024
Merci Orlando, pour votre excellent retour. Nous sommes ravis que vous ayez apprécié votre séjour et avons partagé votre commentaire avec tout le personnel pour leur plus grand plaisir. Bien Cordialement,

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cordialement on Nov 20, 2023
Cher Sébastien, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous revoir lors d'un prochain séjour sur le Bassin d'Arcachon. Bien Cordialement,

10/10 Excellent

Marie-Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable
Une fois de plus nous avons passé un excellent séjour dans cet établissement. Lieu, la qualité du service et la gentillesse du personnel de la thalassothérapie. Merci à vous.
Stayed 2 nights in Oct 2023
Response from La direction on Nov 1, 2023
Merci Marie-Laure pour votre excellent retour. Nous sommes ravis que vous ayez apprécié votre séjour et avons partagé votre commentaire avec tout le personnel pour leur plus grand plaisir. Bien Cordialement,

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from La direction on Oct 2, 2023
Cher Oliver, nous sommes enchantés que vous ayez apprécié votre séjour dans notre hôtel. Au plaisir de vous recevoir à nouveau, Cordialement,

10/10 Excellent

Astrid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mon séjours à l'hôtel était excellent mise à part un petit sous de gestion par rapport à l'annulation d'une pré - autorisation, mais en soi le sejour ete parfait.
Stayed 1 night in Aug 2023
Response from La direction on Sep 2, 2023
Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour et avons partagé votre commentaire avec tout le personnel pour leur plus grand plaisir. Bien Cordialement,

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain
Stayed 2 nights in Jul 2023
Response from La direction on Sep 2, 2023
Many thanks !

8/10 Good

aurore

Stayed 2 nights in Jul 2023
Response from La direction on Jul 10, 2023
Chère Aurore, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous revoir lors d'un prochain séjour sur le Bassin d'Arcachon. Bien Cordialement,

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from La direction on Jul 10, 2023
Madame, Monsieur, nous vous remercions pour votre avis et sommes enchantés que vous ayez apprécié votre séjour dans notre hôtel. Au plaisir de vous recevoir à nouveau, Cordialement,

10/10 Excellent

Willi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komfortables schönes Hotel
Stayed 2 nights in Jun 2023
Response from La direction on Sep 2, 2023
Thanks a lot !