Exterior

Reviews of Holiday Inn Express Crystal River, an IHG Hotel

2.5 out of 5
Holiday Inn Express Crystal River, an IHG Hotel
1203 Ne 5th St, Crystal River, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 25, 2024
Hi Meghan,Thank you for staying with us at the Holiday Inn Express in Crystal River. We appreciate you taking the time to leave your review. It is wonderful to know that you enjoyed your time with us. Hopefully, you had a chance to see some Manatees or visit the Homosassa Wildlife Park. If not, make sure to come back and see us again and check out those attractions. Thank you for your business.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Management on Apr 25, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. Our town is known for swimming with the Manatees so hopefully you had a chance to do so. We are happy to hear that you enjoyed your stay and we hope to see you back again soon.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing at this hotel! Incredibly helpful, patient and efficient. The hotel is a bit dated, but well cared for. Would recommend.
Stayed 4 nights in Mar 2024
Response from Management on Apr 9, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. We appreciate your kind words about our team and happy to hear that you enjoyed your time with us. We hope to have another opportunity to have you stay with us again.

10/10 Excellent

Kathleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and facility were awesome
Stayed 1 night in Apr 2024
Response from Kelly on Apr 3, 2024
Kathleen, thank you for your kind review. We hope you will stay with us again if ever in Crystal River again.

10/10 Excellent

steve

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay. No complaints at all.
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for choosing the Holiday Inn Express in Crystal River for your hotel needs. It is wonderful to hear that you had a great stay with no complaints. We hope to have another opportunity to have you stay with us again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 14, 2024
Thank you for staying with us and leaving your review. We are happy to hear that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Clean. Good breakfast buffet.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We appreciate your feedback It is wonderful to hear that you enjoyed our comfortable beds and Express Start Buffet Breakfast. We hope to see you back again soon.

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new hotel. Beautiful, clean, modern, great front desk service. Best hotel of our vacation. Even the breakfast was great.. and we are very picky.
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you so much for your glowing review! We are thrilled to hear that you found our new hotel to be amazing and that it exceeded your expectations in terms of beauty, cleanliness, and modernity. Providing great front desk service is a top priority for us, and we're delighted that you had a positive experience. Thank you for choosing us and for your kind words!

10/10 Excellent

Gina

We were looking for a place to stay while doing a manatee excursion and decided on here. It was a great choice, we couldn’t have been happier.
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for choosing to stay with us and for sharing your positive experience! We're thrilled to hear that you found our place to be a great choice, especially during your manatee excursion. It's fantastic to know that we could contribute to making your stay a happy one.Safe travels, and thank you for your kind words!

8/10 Good

Wayne

Traveled with partner
Convince
Stayed 2 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you for choosing to stay with us and providing your feedback. We hope to have another opportunity to have you back again soon.

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for your kind words! We're thrilled to hear that you found our place wonderful to stay in. Our team strives to create a positive and comfortable experience for our guests, and we're delighted that we achieved that during your visit. Thank you for choosing us for your hotel stay. We hope to have you stay with us again soon.

10/10 Excellent

Charise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive experience all around. The staff was exceptional, they had biscuits and gravy at breakfast to welcome us to the South, and everything was well cared for and maintained. Loved the electric blinds - nice touch!
Stayed 2 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your stay was enjoyable and that you found our staff to be exceptional. It's great to know that our breakfast offering, featuring biscuits and gravy, added a warm Southern touch to your experience. Thank you for choosing us, and we look forward to the opportunity to welcome you back on your next visit!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was really nice and very helpful
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for taking the time to share your positive experience with us! We are delighted to hear that the lady at our front desk left a positive impression on you with her friendliness and helpfulness. Providing excellent customer service is a top priority for us, and we're thrilled that our staff member was able to enhance your overall experience.We appreciate your kind words and hope to have you stay with us again soon.

10/10 Excellent

Michelle

Y
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you back again soon.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to the little town of Crystal river for a wedding and was told to book at the Holiday Inn express. I had booked a normal room, but when I checked in, we were given a two bedroom suite, which was amazing they had free breakfast, which was perfect, and they even let us have late check out, no complaints about this property
Stayed 2 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you so much for taking the time to share your positive experience at our Holiday Inn Express in Crystal River! We are thrilled to hear that your stay exceeded your expectations and that you enjoyed the unexpected upgrade to a two-bedroom suite. It's wonderful to know that our team was able to accommodate your needs and make your visit for the wedding a memorable one.We hope the wedding was equally enjoyable, and we look forward to welcoming you back to our property whenever your travels bring you to Crystal River.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you back again soon.

10/10 Excellent

Kaye

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property served us well. It is located a very short drive to Crystal River, where we paddled clear kayaks with manatees. The hotel was clean and quiet and served a really good breakfaat.
Stayed 1 night in Feb 2024
Response from Management on Feb 8, 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our property met your expectations and served you well during your stay. It's fantastic that our location provided convenient access to Crystal River, allowing you to enjoy the unique experience of paddling with manatees in clear kayaks. We strive to provide exceptional service, and it's always rewarding to receive feedback from satisfied guests like yourself. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay. Safe travels!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 8, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to see you again soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great breakfast.
Stayed 1 night in Feb 2024
Response from Management on Feb 4, 2024
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay and that our property met your expectations. It's always rewarding to know that our efforts to provide a great experience are appreciated.Thank you for choosing our property, and we look forward to hosting you again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the warm breakfast each morning. Staff was always friendly. This is my second time to stay here and I would stay here again.
Stayed 3 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the warm breakfast and experienced consistently friendly service from our staff. It's an honor to have you as a returning guest, and we're thrilled to know that you would choose to stay with us again. We look forward to welcoming you back for your third stay and providing you with another enjoyable experience.

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but overpriced for this area especially in January. Breakfast was ok, not great. Overall, a good property but not excellent.
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel but regret to hear that you found it overpriced for the area, especially in January. We apologize if the breakfast did not meet your expectations.Your comments are valuable to us, and we'll use them to continuously improve. If there's anything specific you feel we can enhance, please feel free to share more details. We hope you consider staying with us again in the future, and we'll strive to provide an even more satisfying experience.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

10/10 Excellent

Betty A

Liked: Cleanliness, staff & service, property conditions & facilities
I was really impressed with the helpfulness of the front desk and overall pleasantness. I will be sure to stay there again!
Stayed 4 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with the helpfulness of our front desk staff and the overall pleasant experience during your stay. It's fantastic to know that we've left a positive impression on you.We truly appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Helen, West Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Trip To See Manatees
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
We're delighted to hear about your girls' trip to see manatees! It's wonderful that you chose our hotel for your getaway. If there are any specific highlights or experiences you'd like to share about your stay, or if there's anything we can do to enhance your next visit, please feel free to let us know. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for a trip to the Florida Manatee festival and state parks. Everyone was friendly and the breakfast was maintained.
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
We're thrilled to hear that our location was perfect for your trip to the Florida Manatee festival and state parks. It's wonderful that you found our surroundings conducive to your plans.Our team is dedicated to providing a friendly and welcoming atmosphere, so we're delighted that you had positive interactions with everyone during your stay.Maintaining a satisfying breakfast experience is important to us, and we're glad to know that it met your expectations.If there's anything else you'd like to share about your stay or if you have any recommendations, we'd love to hear from you. Thank you for choosing us, and we hope to welcome you back on your next visit to the area!

10/10 Excellent

Kelly

Stayed 4 nights in Jan 2024
Response from Management on Feb 4, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good 1 nite stay as part of a longer trip. clean, comfortable, decent breakfast
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for sharing your feedback about your one-night stay as part of your longer trip. We're delighted to hear that you had a good experience with us.Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad to know that you found the accommodations to your satisfaction. It's great to hear that you enjoyed a decent breakfast during your stay.If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We appreciate your choice to stay with us and hope the rest of your trip is equally enjoyable. Safe travels!

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. It is wonderful to hear that you enjoyed your time with us. We hope to have another opportunity to have you stay again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. It is wonderful to hear that you enjoyed your time with us. We hope to have another opportunity to have you stay again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Near downtown
Stayed 1 night in Dec 2023
Response from Management on Jan 15, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. It is wonderful to hear that you enjoyed your time with us. We hope to have another opportunity to have you stay again soon.

6/10 Okay

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is a clean place to stay. I wish they had a hot tub and the eleavator was broken down, had to clim 3 flights of stairs ,however they did get them working again. Breakfast was good.
Stayed 3 nights in Jan 2024
Response from Management on Jan 15, 2024
Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you found our accommodations clean and that you enjoyed the breakfast.We sincerely apologize for the inconvenience caused by the temporary breakdown of the elevator. We understand that climbing three flights of stairs can be inconvenient, and we appreciate your patience as we worked to resolve the issue promptly. We're glad to hear that the elevator was back in operation during your stay.We also appreciate your feedback regarding the absence of a hot tub. While we don't currently offer this amenity, we're always looking for ways to enhance our guests' experiences, and your input is valuable in that regard.If you have any further comments or suggestions, please feel free to share. We hope to have the opportunity to welcome you back and provide an even more seamless experience in the future. Thank you for choosing to stay with us.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
We appreciate you taking the time to share your feedback on your recent one-night stay with us. It's great to hear that your experience was positive as part of your longer trip.Our team takes pride in providing clean and comfortable accommodations, and we're pleased to know that you found the facilities to your satisfaction. We understand the importance of a good night's rest, especially during travels, and we're glad you had a comfortable stay.Additionally, we're happy to hear that you enjoyed our breakfast offerings. Providing a decent breakfast is important to us, and we aim to offer a variety of options to cater to different preferences.If you have any suggestions or specific highlights from your stay that you'd like to share, we'd love to hear more. Safe travels on the rest of your journey, and we hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Feb 4, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

10/10 Excellent

Errol

Stayed 1 night in Dec 2023
Response from Management on Feb 4, 2024
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again.

8/10 Good

Lesli

Stayed 1 night in Dec 2023
Response from Management on Jan 15, 2024
Thank you for staying with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay again soon.

10/10 Excellent

Esther

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I needed. Great halfway point, pet friendly, and the front desk gave a great retaurant recommendation
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Thank you for choosing to stay with us at the Holiday Inn Express. We appreciate your feedback happy to hear that we provided a great location for you and your pet. We hope to have another opportunity to have you stay again.

10/10 Excellent

Marilyn

Traveled with family
Dining
Stayed 1 night in Dec 2023
Response from Management on Dec 17, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay with us again soon.

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Dec 2023
Response from Management on Dec 17, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River. We are glad to hear that you enjoyed your stay and our clean hotel. We hope to have you stay with us again soon.

10/10 Excellent

Ehsan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and helpful.
Stayed 2 nights in Nov 2023
Response from Management on Dec 17, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River. I am glad to hear that you enjoyed your stay and felt that our team was helpful and professional. We hope to have you stay with us again soon.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly. It made our stay there so warm.
Stayed 3 nights in Nov 2023
Response from Management on Dec 17, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River. I am glad to hear that you enjoyed your stay and felt that the staff was helpful and friendly. We hope to have you stay with us again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Thank you for choosing to stay with us at the Holiday Inn Express in Crystal River. It is wonderful to hear that you enjoyed your time with us and we hope to see you back again soon.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property because it was close to the activitiy we were doing. The hotel was clean and the staff were friendly and helpful. The only complaint we had was the water pressure to the top floor was weaker than we like so it took longer to shower. Would still recommend this hotel.
Stayed 3 nights in Nov 2023
Response from manager on Nov 26, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and mostly friendly service. The elevator is very very slow. Good thing it is only 4 floors. Good coffee in the morning. Breakfast was basic - but good. Not too many choices but I wasn't expecting the buffet from The Plaza in New York either.
Stayed 1 night in Nov 2023
Response from manager on Nov 26, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River.

10/10 Excellent

Shanna

Traveled with partner
Liked: Property conditions & facilities
As advertised, safe and comfy.
Stayed 1 night in Oct 2023
Response from manager on Nov 26, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River.

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Nov 26, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River.

10/10 Excellent

Charles, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Good breakfast. Good value for area.
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River. We are happy to hear that you enjoyed your time with us and our hot buffet breakfast. We hope to have another opportunity to have you stay again soon.

10/10 Excellent

Kaytlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for staying with us at the Holiday Inn Express in Crystal River. We hope to have another opportunity to have you stay again soon.