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Reviews of Holiday Inn Express Hotel & Suites Inverness, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Inverness, an IHG Hotel
903 E Gulf To Lake Hwy, Lecanto, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 991 reviews" "
Rating 8 - Good. 240 out of 991 reviews" "
Rating 6 - Okay. 49 out of 991 reviews" "
Rating 4 - Poor. 27 out of 991 reviews" "
Rating 2 - Terrible. 28 out of 991 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was how loud the small refrigerator was inside the room. I had to unplug it at night so we could fall asleep, other than that, everything was perfect!
Stayed 2 nights in May 2024
Response from Ken Philipsen on May 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, encourage our team to continue to provide the service you experienced. However I do apologize the in room refrigerator disrupted your rest. We hope that you will give us the opportunity to serve you again in the future..

10/10 Excellent

Roeut

Liked: Cleanliness, amenities
Excellent & very good service
Stayed 2 nights in May 2024
Response from Ken Philipsen on May 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, encourage our team to continue to provide the service you experienced. We hope that you will give us the opportunity to serve you again in the future..

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and good breakfast
Stayed 1 night in May 2024
Response from Ken Philipsen on May 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, encourage our team to continue to provide the service you experienced. I am Happy to hear you enjoyed our beds as well as our breakfast in the morning. We hope that you will give us the opportunity to serve you again in the future..

10/10 Excellent

Teresa, Palm Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Ken Philipsen on May 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, encourage our team to continue to provide the service you experienced. We hope that you will give us the opportunity to serve you again in the future..

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice thank you
Stayed 2 nights in Apr 2024
Response from Ken Philipsen on Apr 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, encourage our team to continue to provide the service you experienced. We hope that you will give us the opportunity to serve you again in the future..

10/10 Excellent

Matthew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The breakfast was on point. We stayed there for a tournament in Inverness.
Stayed 1 night in Apr 2024
Response from Ken Philipsen on Apr 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, encourage our team to continue to provide the service you experienced. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommended staying here the management was very difficult to deal with. Contacted them several times by phone and received conflicting information. Was very disappointing experience
Stayed 1 night in Apr 2024
Response from Ken Philipsen on Apr 18, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience .

2/10 Terrible

Gisella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super humidity, bad smells.
Stayed 2 nights in Apr 2024
Response from Ken Philipsen on Apr 10, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience .

10/10 Excellent

Brenda

Traveled with family
Liked: Amenities, property conditions & facilities
Check in was easy and the staff was super
Stayed 1 night in Mar 2024
Response from Ken philipsen on Apr 4, 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

6/10 Okay

Meg

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need an update and a deeper clean. Our carpet was gross and there were bits of food on the floor near the bed. Shower didn't get very hot. We were next to the elevator and it was noisy.
Stayed 1 night in Mar 2024
Response from Ken Philipsen on Mar 12, 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience . Great news do to comments like yours we will be doing an update in our rooms. So thank you for the feedback again. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ken Philipsen on Mar 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Ken Philipsen on Mar 25, 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

8/10 Good

David M.

Stayed 2 nights in Feb 2024
Response from Ken Philipsen on Mar 25, 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

10/10 Excellent

Lee

Traveled with group
Great
Stayed 2 nights in Feb 2024
Response from Ken Philipsen on Feb 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ken Philipsen on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Sidney

Stayed 1 night in Feb 2024
Response from Ken Philipsen on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Ken Philipsen on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

hugh

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not bad but seems like the place has a lot of things in need of repair or renovation
Stayed 3 nights in Feb 2024
Response from Ken Philipsen on Feb 7, 2024
Thank you for taking the time to share your experience with us. We use comments like yours to improve and provide the best experience for our guest .

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 2 nights in Feb 2024
Response from Ken Philipsen on Feb 7, 2024
Thank you for taking the time to share your experience with us. We are thrilled you loved your stay and hope to see you on your next visit to our area.

10/10 Excellent

David

Business traveler
No thx
Stayed 1 night in Feb 2024
Response from Ken Philipsen on Feb 7, 2024
Thank you for taking the time to share your experience with us. We are thrilled you loved your stay and hope to see you on your next visit to our area.

10/10 Excellent

Vincent

Stayed 1 night in Jan 2024
Response from Ken Philipsen on Mar 25, 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ken Philipsen on Jan 31, 2024
Thank you for the review and sharing your experience with us.

8/10 Good

Marcella

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Would Recommend a Stay in This Hotel.
Holiday Inn Express is one of our favorite hotels. We stay tin their hotels across the country. This hotel was excellent except for cleanliness. Most areas were clean, but the elevator was filthy. Our bath tub had a red stain that I could not clean.
Stayed 2 nights in Jan 2024
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us. We will be addressing your comments with our entire team.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Ken Philipsen on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us.

8/10 Good

Margot

Stayed 3 nights in Jan 2024
Response from Ken Philipsen on Jan 31, 2024
Thank you for the review and sharing your experience with us.

6/10 Okay

Ricardo

Stayed 2 nights in Jan 2024
Response from Ken Philipsen on Jan 31, 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and great people!
Stayed 1 night in Dec 2023
Response from Ken Philipsen on Jan 31, 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Aimee

Stayed 2 nights in Dec 2023
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Billy

Stayed 1 night in Dec 2023
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Strong Urine Smell and Roaches
We stayed one night to attend my father’s funeral in Homosassa. We arrived very late, around 1am. After going into the room, we were immediately met with a strong urine smell. There was also a roach crawling in the bathroom. I informed the front desk and asked for another room. The hotel was completely sold out so we had to stay in the room. The front desk staff was extremely apologetic and provided air freshener spray. I tried to find other accommodations in the area but decided to stay since it was so late and it wouldn’t have been worth moving my family. I wouldn’t stay here again. I would stay a little further away to have access to better hotel chains.
Stayed 1 night in Dec 2023
Response from Ken Philipsen on Dec 11, 2023
Thank you for taking the time to share your experience with us. We do apologize for your stay not being a good one as our goal is for every guest to have an amazing stay. I will be addressing this with the appropriate team leads so this does not happen in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ken Philipsen on Feb 7, 2024
Thank you for taking the time to share your experience with us. We are thrilled you loved your stay and hope to see you on your next visit to our area.

10/10 Excellent

Rich

Stayed 3 nights in Dec 2023
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night.
Stayed 1 night in Nov 2023
Response from Ken philipsen on Dec 2, 2023
Thank you for the great review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ken philipsen on Jan 27, 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personel and breakfast. Clean and comfortable
Stayed 1 night in Nov 2023
Response from Ken Philipsen on Nov 20, 2023
Thank you for the Fantastic review. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Silvia

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Ken philipsen on Nov 14, 2023
Thank you for the great review.

10/10 Excellent

Manuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ken philipsen on Nov 14, 2023
Thank you for the great review.

8/10 Good

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with breakfast.
Stayed 1 night in Nov 2023
Response from Ken Philipsen on Nov 7, 2023
Thank you for taking the time to share your experience with us. We hope to see you on your next visit to our area.

6/10 Okay

Galina

Stayed 2 nights in Oct 2023
Response from Ken philipsen on Nov 18, 2023
Thank you for sharing your experience with us. However I do want to apologize for not exceeding your expectations.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Ken philipsen on Oct 31, 2023
Thank you for sharing your experience with us. We are thrilled you enjoyed your stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ken Philipsen on Oct 25, 2023
Thank you for taking the time to share your experience with us. We are thrilled you enjoyed your stay.

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from ken philipsen on Nov 1, 2023
Thank you for sharing your experience with us

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ken philipsen on Oct 12, 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit

10/10 Excellent

Angela

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Comfortable and relaxing spot
Stayed 2 nights in Sep 2023
Response from Ken Philipsen on Oct 2, 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Ken Philipsen on Oct 2, 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ken Philipsen on Sep 10, 2023
Thank you Lisa, We are thrilled you had an amazing stay. We hope to see you again soon.

10/10 Excellent

Jason

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and helpful! Clean in the common area and great breakfast. Pool area was clean with towels. Beds slept great. Loved the Dove shampoo, conditioner body wash! Hot shower and clean towels!
Stayed 1 night in Sep 2023
Response from Ken Philipsen on Sep 6, 2023
Thank you for the fantastic review. We are so happy you enjoyed everything during your stay with us. I do agree about the Dove products it was an great addition to the hotel being able to offer this for our guest. We hope to see you again on your next visit.