Stayed same hotel like 3 weeks before, and the elevators did not work.
My secretary told me to give another chance, for on night only. The check in was normal, I was given the keys for the room and being so tired I went to sleep fast.
Wake up 1AM sneezing smelling are odor, realized that they gave me a "smokers room", when my profile on Le Club makes very clear that my preference is non-smoking, I see an ashtray on the counter and realized that was the reason for my discomfort.
The front desk people don't seem to care, they don't smile don't greet customers with enthusiasm, it seems like there is a morale problem. When I voiced my concern next morning they didn't seem to care!! so it goes 2 for 2, my last time there.