Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you experienced during your stay.Firstly, we want to address the issue of the lack of a lift. We apologize if this caused any inconvenience for you, and we would like to clarify that this information was already mentioned online when you made your reservation. We encourage guests to review our property details before booking to ensure that they are aware of any amenities or facilities that may not be available.Regarding the check-in time, we apologize for the four-hour wait you had to endure. Our check-in time is typically later in the day to allow our housekeeping team ample time to prepare the rooms thoroughly. We understand that you arrived early, and we regret any inconvenience this may have caused. We always do our best to accommodate early check-ins when possible.We are deeply sorry to hear about the cleanliness issues you encountered in your room.But if yuo did find bug on you bed, why did not you ask the receptionist to change your room? why you did not even informed us about it?.Please accept our sincerest apologies for the overall negative experience you had during your stay. We value your feedback, and we will use it to improve our services and ensure that such issues do not recur in the future. We hope you will consider giving us another chance to provide you with a more pleasant and comfortable stay in the future.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future.