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Reviews of Courtyard by Marriott Dayton-University of Dayton

3 out of 5
Courtyard by Marriott Dayton-University of Dayton
2006 Edwin C. Moses Blvd, Dayton, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 635 reviews" "
Rating 8 - Good. 185 out of 635 reviews" "
Rating 6 - Okay. 68 out of 635 reviews" "
Rating 4 - Poor. 37 out of 635 reviews" "
Rating 2 - Terrible. 19 out of 635 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Palms

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jacquie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Truly felt taken care of and truly appreciated! All staff were sooooo wonderful and caring! And went above and beyond! Best experience!
Stayed 2 nights in Apr 2024
Response from Bob Bruggeman on May 7, 2024
We're absolutely thrilled to hear that you had a perfect experience during your stay with us! Providing exceptional service and ensuring our guests feel cared for is our top priority, and we're delighted that our staff went above and beyond to make your stay memorable. Your kind words mean the world to us, and we'll be sure to pass along your compliments to our team.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful experience in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bob Bruggeman

10/10 Excellent

rachelle, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in with staff was excellent. Rooms were nice. Pillows need a significant upgrade.
Stayed 1 night in May 2024
Response from Bob Bruggeman on May 7, 2024
rachelle,We're delighted to hear that you had an excellent check-in experience with our staff and that you found the rooms to be nice. Your feedback regarding the pillows is valuable to us, and we apologize for any inconvenience they may have caused. We'll certainly take your comments into consideration as we strive to enhance the comfort of our accommodations for all guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated hotel. Friendly staff, plenty of amenities
Stayed 2 nights in Apr 2024
Response from Bob Bruggeman on May 7, 2024
We're thrilled to hear that you enjoyed your stay with us! Providing a clean and updated environment, along with friendly service and ample amenities, is our priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,Bob Bruggeman

4/10 Poor

Greg

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For the price that was paid, it was not worth it. AC/Heater had loud rattle. Refrigerator made a lot of noise. A number of TV stations would not come in and confusing to navigate. Shower was cold even though water at tub level was hot. Service at Bistro was slow.
Stayed 1 night in Apr 2024
Response from Bob Bruggeman on May 7, 2024
Greg,We apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us as we strive to improve our services and amenities. We're sorry to hear about the issues with the AC/heater, refrigerator, TV stations, and shower temperature, as well as the slow service at the Bistro. Please know that we take your concerns seriously, and we will address them promptly with our team to ensure that these issues are resolved and do not recur in the future.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we regret that we fell short of meeting your expectations on this occasion. If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Bob Bruggeman

6/10 Okay

mark

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This is not specific to this Marriott Courtyard, but to all Marriott Courtyards. 10 years ago I spent 50 nights a year in hotels, mostly Marriott Courtyards. The difference between then and now is huge. The restaurant food back then was very god and not too expensive. My breakfast in Dayton was inedible - I couldn't eat it - and very expensive. They used to service the rooms daily and provide amenities like decent soap and lotion. Not any more. And for all of this lack of everything, the cost is high.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible nice! The room is clean and spacious with a full view of Dayton university arena!
Stayed 1 night in Apr 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in/out
Stayed 3 nights in Mar 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice food /beverage selection. Room had everything we needed. Shampoo bottles could have better labels...hard to read. Very pleasant staff. Convenient to freeways.
Stayed 2 nights in Apr 2024

10/10 Excellent

EMILIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Liam

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Multiple cars had windows smashed in the parking lot during my 1 night stay. Never returning to this location.
Stayed 1 night in Mar 2024

10/10 Excellent

lita

Stayed 1 night in Mar 2024

10/10 Excellent

Bernie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

DAVID

Liked: Cleanliness, staff & service
Very friendly front desk. Very comfy bed. Quiet. Convenient location. Bathroom fan didn't work. Sink drain nearly plugged. Room is a bit cramped for a fold out bed and king.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and accommodating!!
Stayed 2 nights in Feb 2024

8/10 Good

Gary, Glen Cove

Traveled with family
Liked: Cleanliness, staff & service
Nice staff near basketball arena. Comfortable beds.
Stayed 1 night in Feb 2024

6/10 Okay

Tyler

Traveled with group
Liked: Cleanliness
Pool closed
Pool area was closed for my stay. I was told it was due to a health department issue. Paid extra for this hotel specifically for the pool/hot tub. Very bummed.
Stayed 1 night in Feb 2024
Response from Bob Bruggeman on Feb 8, 2024
Tyler,Thank you for bringing your concerns to our attention regarding the closure of our pool area during your stay. We understand how disappointing it can be to miss out on amenities you were looking forward to, especially when you specifically chose our hotel for the pool and hot tub.Please accept our sincere apologies for any inconvenience this may have caused you. The closure was due to repair to the pool, and while this was beyond our control, we understand the impact it had on your stay.We value your patronage and want to make things right. If there's anything we can do to make your stay more enjoyable or to compensate for the inconvenience, please let us know. Your satisfaction is important to us, and we're here to assist you in any way we can.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.All the Best,Bob BruggemanGeneral Manager

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to UD arena was great!
Stayed 1 night in Feb 2024
Response from Bob Bruggeman on Feb 6, 2024
Thank you for taking the time to share your feedback about your recent stay at Courtyard by Marriott at University of Dayton. We're thrilled to hear that you found our proximity to the UD Arena to be great!Our team takes great pride in our convenient location, and we're delighted that it added value to your stay. Whether you're here for a game, an event, or simply exploring the area, we understand the importance of being close to the action.We hope that our convenient location made your visit to the UD Arena even more enjoyable and hassle-free. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we look forward to welcoming you back to Courtyard by Marriott at University of Dayton in the near future.All the Best,Bob BruggemanGeneral Manager

10/10 Excellent

Brewtricia

Liked: Staff & service, amenities, property conditions & facilities
The room was not totally clean. Toenails clipping on couch and bed.
Stayed 1 night in Jan 2024
Response from Bob Bruggeman on Feb 6, 2024
We want to express our deepest apologies for the unacceptable oversight regarding the cleanliness of your room during your recent stay at Courtyard by Marriott at University of Dayton. Your feedback regarding the presence of toenail clippings on the couch and bed is deeply concerning, and we are genuinely sorry for the discomfort and disappointment this caused you.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we failed to meet our own standards in this regard. Rest assured, we are taking immediate action to address this issue with our housekeeping team to ensure that such oversights do not occur in the future.We understand the seriousness of this matter and the impact it had on your stay. Your feedback is invaluable to us, and we appreciate you bringing this to our attention so that we can take corrective measures and prevent similar incidents from happening again.We would like to extend our apologies once again and offer our assistance in any way possible to make this right for you. If there is anything further you would like to discuss or if you have any additional concerns, please do not hesitate to contact us directly at [your contact information].Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable and comfortable stay that truly reflects the high standards of Courtyard by Marriott.All the Best,Bob BruggemanGeneral Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the interstate was great and the hotel was clean and modern. My biggest gripe was that I paid additional money on Expedia for breakfast but the hotel didn’t offer any breakfast except Starbucks. The Starbucks didn’t have caramel, white chocolate for mochas and they were out of most food goods. If the hotel doesn’t buffer breakfast then Expedia shouldn’t include the option to pay for it.
Stayed 1 night in Jan 2024
Response from Bob Bruggeman on Feb 6, 2024
Proximity to the interstate was great and the hotel was clean and modern. My biggest gripe was that I paid additional money on Expedia for breakfast but the hotel didn’t offer any breakfast except Starbucks. The Starbucks didn’t have caramel, white chocolate for mochas and they were out of most food goods. If the hotel doesn’t buffer breakfast then Expedia shouldn’t include the option to pay for it.All the Best,Bob BruggemanGeneral Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Courtyard ever
If I could give zero stars I would. I started my stay by being hassled by the front desk claiming not to have my reservation. Once checked in I was charged a total of $1,100 for a 2 night stay (2 rooms) Shortly after checking room service was in my room while I was gone. My bags had been opened. There was dog mess all over the sidewalk at the end of hotel. I stepped in it so I had to throw my shoes away. I paid extra when booking that included breakfast. Well that was for nothing because they again charged again. No ice machine worked, if you wanted ice you had to get it from the bar. Overall this hotel is NOT up to Marriott standards.
Stayed 2 nights in Jan 2024
Response from Bob Bruggeman on Feb 6, 2024
We want to extend our sincerest apologies for the subpar experience you encountered during your recent stay at Courtyard by Marriott at University of Dayton. Your feedback is deeply concerning, and we take your comments seriously as they allow us to address areas of improvement to ensure a better experience for our guests.First and foremost, we apologize for any inconvenience caused by the confusion at the front desk regarding your reservation. This should have been handled with more efficiency and professionalism, and we regret any frustration it may have caused.Furthermore, we are truly sorry to hear about the unsettling incident with room service and the unfortunate discovery upon your return. Such lapses in our service standards are completely unacceptable, and we are investigating this matter internally to prevent such occurrences in the future.The condition of the sidewalk and the inconvenience caused by the lack of ice machines are also unacceptable, and we are taking immediate action to address these issues and ensure that our facilities are well-maintained and fully operational at all times.Regarding the additional charges for breakfast, we understand your frustration and apologize for the oversight. This should have been communicated clearly, and we will work to ensure that such discrepancies are avoided in the future.Please know that the experiences you described are not reflective of the high standards we strive to maintain at Courtyard by Marriott. We deeply regret that we fell short of meeting your expectations and tarnished your perception of our brand.We would welcome the opportunity to make this right for you. If you would be willing to provide us with additional details about your stay, we would like to investigate further and discuss potential resolutions with you directly. Please feel free to reach out to [your contact information] at your earliest convenience.Once again, we apologize for the inconvenience and disappointment you experienced. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.All the Best,Bob BruggemanGeneral Manager

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by areana
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Richard, Charlevoix

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the breakfast was costly and a disaster.
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Stayed 1 night in Jan 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Amber on Jan 4, 2024
We're glad you enjoyed your stay with us and thank you for taking the time to leave us a review. We appreciated your business and look forward to seeing you again if your travels bring you back our way.

10/10 Excellent

Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber on Jan 3, 2024
Hi Rochelle,Thank you for taking the time to rate your stay with us. We appreciate your feedback! We hope to see you again soon.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Amber on Dec 29, 2023
Thank you for taking the time to fill out this survey. We appreciate your business and your feedback and look forward to seeing you again if your travels bring you back to the area.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great evening
Very relaxing experience. Checked in, ordered dinner, wonderful evening.
Stayed 1 night in Dec 2023
Response from Amber on Dec 27, 2023
Brian, thank you for taking the time to fill out this survey. We're glad you enjoyed your stay with us, and we hope to see you again in the future should your travels bring you back to Dayton.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amber on Dec 22, 2023
Thank you for taking the time to fill out this survey. We appreciate your business and your feedback.

10/10 Excellent

Maranda

Stayed 2 nights in Dec 2023

4/10 Poor

Dawnshelle

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I needed to relax, I booked for hot tub n pool. Once there was told they were closed… Very disappointing seeing that I only went there for time away from family to relax after having a stressful week…
Stayed 1 night in Dec 2023
Response from Amber on Dec 22, 2023
Thank you for taking the time to fill out this survey. The pool and hot tub are not listed as amenities on these sites since they are down for repair. Please see amenities when booking. We're sorry for the inconvenience it caused during your trip.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber on Dec 19, 2023
We know your time is valuable, so I want to thank you for taking the time to fill out our survey. We're glad you enjoyed your stay, and we look forward to seeing you again if your travels bring you back to Dayton.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and support from the front desk
Stayed 1 night in Dec 2023
Response from Amber on Dec 18, 2023
Your time is valuable, so we appreciate you taking the time to respond to our survey. We're so glad you enjoyed your stay with us, and we hope to see you again in the future.

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet fast service
Stayed 1 night in Dec 2023
Response from Amber on Dec 18, 2023
Thank you for taking the time to respond to our survey. We're so glad you enjoyed your stay with us at the Courtyard University of Dayton, and we look forward to seeing you again should your travels bring you back to Dayton.

6/10 Okay

Isabella

Stayed 1 night in Dec 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amber on Dec 13, 2023
Thank you for taking the time to fill out this survey. We appreciate your business and we're so glad you had an excellent stay. We look forward to seeing you again should your travels bring you back our way.

10/10 Excellent

Tina

Stayed 2 nights in Dec 2023
Response from Amber on Dec 12, 2023
Your time is valuable, so I just wanted to take a moment to thank you for taking the time to fill out this survey. We greatly appreciate your business and your feedback. We hope to see you again if you travels bring you back to Dayton.

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Staff was friendly, room was clean
Stayed 1 night in Dec 2023
Response from Amber on Dec 11, 2023
Thank you so much for taking the time to fill out this survey. We appreciate your feedback and look forward to seeing you again should your travels bring you back to Dayton.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that checked me in was incredible and the place was clean and quiet. I got great coffee in the morning on the main floor. …. I had to come to Dayton last minute for a funeral, and the only detail that was not a mission was my decision to stay at courtyard.
Stayed 1 night in Nov 2023
Response from Amber on Dec 11, 2023
I know your time is valuable, so I want to thank you for taking the time to fill out this survey. We're so glad you enjoyed your stay with us, and we look forward to seeing you again if your travels should bring you back to Dayton.

10/10 Excellent

Rani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amber on Dec 11, 2023
Thank you so much for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again should your travels bring you back to Dayton.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all wonderful! I cannot remember the name of the delightful woman who checked us in but Amanda was lovely upon checkout
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location was fine. Property fine. Felt safe. One problem was we stayed there 3 nights but we didn’t have room service. Bed was never made and towels weren’t replaced.
Stayed 3 nights in Nov 2023