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Reviews of Holiday Inn Resort Deadwood Mountain Grand, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Deadwood Mountain Grand, an IHG Hotel
1906 Deadwood Mountain Drive, Deadwood, SD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 629 out of 933 reviews" "
Rating 8 - Good. 214 out of 933 reviews" "
Rating 6 - Okay. 63 out of 933 reviews" "
Rating 4 - Poor. 18 out of 933 reviews" "
Rating 2 - Terrible. 9 out of 933 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on May 2, 2024
Thank you for staying with us!

10/10 Excellent

Ronald

Traveled with family
Beautifully remodeled, great friendly staff. An excellent location to walk to everything.
Stayed 1 night in Apr 2024
Response from Heather on May 1, 2024
Ronald!Thank you for taking the time to leave us a review of your recent stay! We are in a great location to walk downtown :) I will be sure to let our staff know that you enjoyed your time here with us! Until next time!!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated room. Would visit again
Stayed 1 night in Apr 2024
Response from Heather on May 1, 2024
Thank you, Barbara!We are glad you enjoyed your time here with us! Be sure to come on out and see us again!

10/10 Excellent

Casey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had wonderful stress free stay!!
Stayed 2 nights in Apr 2024
Response from Heather on May 2, 2024
Hello, Casey!So glad you were able to relax and enjoy your stay! Feel free to come back anytime!

8/10 Good

Samantha

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel room. It was very spacious and had amazing amenities. The beds was super comfy and the room was clean. We didn't like that there was no free breakfast as listed on the site and that you have to walk through the casino to get to the hotel elevator. That is a hassle when you have a dog and are trying to wrangle a luggage cart. The elevator in the parking garage was also out of order.
Stayed 3 nights in Apr 2024
Response from Heather on May 1, 2024
Samantha,We do know that having an elevator down can make things a real hassle! Our apologies for the inconvenience on getting your belongings into the building from your parking area! Our historic building site left a unique way for us to keep the buildings together, the elevators, and we tried to make the property as accessible as possible. I went to our website and do not see a free breakfast option listed there. My apologies that there seems to be some confusion with your stay and the perks that come with it. There are a few reservation options that include breakfast for 2 adults, with an up charge per night which provides a 25 coupon for each morning of your stay.Thank you for taking the time to leave a review about your experience here with us. We do our best to ensure our guests have a good time here with us with the least amount of issues possible!

10/10 Excellent

Cherie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Staff is gracious and event venue is always so clean and well organized. We’ve been to Forks and Corks as well as concerts here and always look forward to returning.
Stayed 2 nights in Apr 2024
Response from Heather on Apr 17, 2024
Cherie,Thank you for taking the time to leave a review! We are happy you enjoyed your visit out to see us for Forks, Corks and Kegs! Our Deadwood Mountain Grand Team always strives to make it a great experience for our guests! We look forward to your return!

10/10 Excellent

Erica

Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Georgette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

George, Bandera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be our only place to stay for future events in Deadwood! Great staff and great rooms.
Stayed 2 nights in Mar 2024
Response from Heather on Apr 2, 2024
Thank you, George!! We look forward to your next visit!! I will be sure to let everyone know you enjoyed your stay!

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Am y

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators are broke & it was ridiculous how long it took to get any of them to the correct floor
Stayed 3 nights in Mar 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Matthew, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most Friendly place we've stayed
Stayed 2 nights in Mar 2024
Response from Heather on Mar 23, 2024
We are so glad you enjoyed your stay with us! Thank you for taking the time to leave us a review! Come on back anytime!

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in a great location! The pool area was very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
pool and hot tub were amazing
Stayed 2 nights in Feb 2024

8/10 Good

Jacalyn

Stayed 2 nights in Feb 2024

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went very well. We had no issues.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bruce

Stayed 4 nights in Jan 2024

8/10 Good

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not good
Customer service is severely lacking in your front desk team. The friendliest one I encountered, was on grave yard shift. We were given no direction to our room. Once we got in there, there was hair in the bathroom, the outlets were coming out of the wall. We had a sign on our door asking for quiet (dnd), they came into our room?? Was not impressed. We were also woken up by a call from the front desk staff at 8:00 am.
Stayed 1 night in Feb 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great! The rooms were nice, quiet and comfortable. Only complaint was that the casino was hard to get around due to how busy it was and the slots were very tight.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very comfortable.
Stayed 3 nights in Jan 2024
Response from Heather on Feb 4, 2024
Hey Tracy!! Thank you for leaving a review of your stay with us!! We appreciate knowing that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, beds are wonderful!
Stayed 1 night in Jan 2024
Response from Heather on Feb 4, 2024
Hello Terri!Thank you so much for taking the time to leave us a review! We are glad we could provide you with a great experience! Come on back to see us anytime!

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Would like the hotel to make better access to smoking guests. Had to go through two elevators , all the way through the casino to go outside. I appreciate the no smoking facility, but making outdoor patios or something would be so nice- especially since most guests are in deadwood to enjoy gambling, drinking and entertainment.
Stayed 2 nights in Jan 2024
Response from Heather on Feb 4, 2024
We do have 2 hotel area smoking spots! One is off the 1st floor hall which takes you to a trail/hillside area that has a smoking area. The other is off the Pool Area deck on the Lobby level! I am sorry no one pointed this out to you! Your room key would work to get you back inside after you step out as well! There are two smoking areas in the Casino area as well!! On your next trip out, we will be sure to show you the smoking areas I've listed!

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, staff extremely helpful and nice. Very happy with our stay overall. Plan to return often
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandie

Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Heather on Jan 16, 2024
Stephanie, Thank you for choosing us for your trip into Deadwood! We are so glad you enjoyed your stay here with us, come on back and see us again!

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time! Staff is so friendly, very clean, and super close to downtown Deadwood! We will be back to stay!
Stayed 2 nights in Jan 2024
Response from Heather on Jan 16, 2024
Kristin! Thank you for taking the time to leave us a review! We are so glad you enjoyed your stay! I will be sure to let our staff know that you had a great time! We love what we do and look forward to each visit!

10/10 Excellent

STACA

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather on Jan 16, 2024
Thank you so much for you10 out of 10 score! We think you are pretty awesome and enjoyed your visit with us! Come on back and join us again anytime!

6/10 Okay

john

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on Jan 9, 2024
Hey, John,Thank you for taking the time to leave a review for us. Are there any details you would like to leave with us so we are able to reach your expectations? If it includes the Jack Pot of all Jack Pots.. I don't have that, and if I did, I would retire! We, as a team, do our best to ensure a great stay for all of our guests, so please, feel free to let us know how we can make your return stay, a better one! Thank you for your time!

10/10 Excellent

Sid

Stayed 1 night in Jan 2024
Response from Heather on Jan 9, 2024
Hey, Sid!Thank you for that 5 out of 5 score!! Come on back anytime and we will do our best to keep you smiling!!

6/10 Okay

Rhonda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Heather on Jan 9, 2024
Hello Rhonda!Thank you for taking the time to leave a review. Is there anything specific that we can address as a team that would make a future stay more of what you were looking for? Please reach out with any issues you may have had so we can address it. Thank you,

6/10 Okay

Lorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was next to the elevator so all night long we would hear the elevator and the people on it… very loud.. beds were not comfortable very hard.. the room was clean and staff friendly.. don’t know if I would stay there again.
Response from Heather on Dec 29, 2023
Lorrinda,I am truly sorry your stay was a noisy one and that the elevator was part of the problem. A good nights rest is always important! We do have all new mattresses (we are used to getting compliments on them). If you decide to give our property another try, may I suggest requesting to be further from the elevator? That will help with the noise reduction?

6/10 Okay

Jerry

Liked: Cleanliness, room comfort
WOOF-WOOF + Elevator fairytale
Need to rename it Deadwood Mountain Kennel. Two loud barking dogs make enough noise that I have to call the lobby. I stayed there a month ago and the one of the elevators was "waiting for a part" a month later same sign. I guess they A - Are too cheap to by it, B- there isn’t a machine shop in Rapid City that is competent enough to manufacture the part or C - It is easier to put the burden on the guest than to troubleshoot and repair the elevator part waiting story is just smoke and mirrors. This will be my last stay - tell the elevator fairy tale to someone who will believe it. You want a pigeon go to the park.
Stayed 4 nights in Dec 2023
Response from Heather on Dec 27, 2023
Hello Mr. Buckley!We are truly sorry to hear that you will no longer be staying with us! While we do understand your frustrations, as we feel them too! A - We are not too cheap to replace the Elevator parts! B - Finding the required parts and the correct specialist to install them has taken much longer than anyone expected. C - All of us here at the Deadwood Mountain Grand eagerly put our best foot forward to accommodate our guests needs, show them a good time, provide great food, awesome drinks, as well as a fun and Welcoming atmosphere! Handling problems that come our way as efficiently as possible with our Hospitality on our sleeves, is what brings our team together! There are just some things that are out of our control..... And the Elevator is one of those things! The individual with the barking dogs had decided to check out, within 2 hours of arrival, due to continuous barking (even while they were in the room) they brought the dogs due to an in-law's insistence! By offering to let them leave early, without penalties, turned out to be the better option for the majority of our guests. We truly hope that one day you decide to come on back and visit us... and give it another try. Until then, stay warm, drive safe and Happy New Year!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great looking area's. The older buildings converted like this are so great to see the history in the area.
Stayed 1 night in Dec 2023
Response from Heather on Dec 28, 2023
We are so glad you enjoyed our unique building! The transformation of this building was a wonderful addition to our Deadwood community! Being able to build up a piece of history and share it has it's perks. We do get a great variety of travelers in to stay and play! Thank you for taking the time to leave your review.

10/10 Excellent

Raymond

Stayed 1 night in Dec 2023
Response from Heather on Jan 16, 2024
Hey Raymond!Thanks for the 5 out of 5! We are glad you enjoyed your stay. Come on back and see us again!

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, room comfort
Worst stay ever
It was horrible, staff was rude upon arrival, no parking due to Christmas party, room heater did not work and hotel vending machines didn’t work either
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather on Dec 12, 2023
We are so glad you enjoyed your stay! There are some great views to take in! Thank you for that 10 out of 10 score!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Heather on Dec 10, 2023
Kim!! Thank you so much for that 10 out of 10 score! We enjoyed getting to know you and look forward to your next visit here with us!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Heather on Dec 10, 2023
Thank you, Curtis! We are so glad you enjoyed your stay with us!! Come on back and visit us again.

10/10 Excellent

Derald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat
Stayed 1 night in Dec 2023
Response from Heather on Dec 10, 2023
Hello, Derald,We think you are pretty Neat too! We are happy you enjoyed your stay with us!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Heather on Dec 10, 2023
Jason!! Thank you so much for the 10 out of 10 score! I will be sure to let all of our staff know that you enjoyed your visit here with us!