Customer service is severely lacking in your front desk team. The friendliest one I encountered, was on grave yard shift. We were given no direction to our room. Once we got in there, there was hair in the bathroom, the outlets were coming out of the wall. We had a sign on our door asking for quiet (dnd), they came into our room?? Was not impressed. We were also woken up by a call from the front desk staff at 8:00 am.