Dear Walt, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing these concerns to our attention, and we will address them appropriately. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear David, Thank you for sharing your concerns with us. We apologize for any inconvenience caused during your stay. Your feedback regarding our property upkeep and pricing policies will be addressed with our management team to ensure a better experience for all our guests. We value your input and strive to make improvements based on your comments. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Lourdes, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Kaedyn, Thank you for bringing your concerns to our attention. We apologize for the issue regarding the door lock of the room you were initially allocated. We also regret any discomfort caused by the curtain. The safety and security of our guests are of utmost importance to us. Please know we will review these matters internally to ensure we consistently deliver a safe environment for our guests moving forward. We hope you will revisit to experience a much more satisfying stay with us in the future.Sincerely,Hotel Management

Dear Kimberly, We are delighted we exceeded your expectations for an outstanding stay at Extended Stay America, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Sincerely,Hotel Management

Dear Kyra, Thank you for taking the time to share your review of our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Timeku, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Joseph, We're sorry to hear that your recent stay did not meet your expectations. We appreciate your feedback regarding the room size and the smell of cleaning chemicals. Your experience is important to us, and we apologize for any inconvenience. If there's anything specific you'd like to share or discuss further, please feel free to reach out to us directly. We value your input and hope to have the opportunity to improve your impression in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Tom, Thank you for choosing Extended Stay America. It is glad to know you had a good time here. However, we are sorry you felt the need for an update on a few parts of the room. Your suggestions are taken and shared with our concerned team for further assessment. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Abraham, Thank you for being our guest and for your valuable feedback. We apologise for the late check in service. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Tiffany, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Management

Dear Abraham, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We are also sorry for the noise concerns you experienced due to the noisy heater in your room. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Beverly, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay, especially those related to the cleanliness of our hotel. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear Wesley, Thank you for choosing our hotel on your recent visit to the area. We couldn’t agree more; our location close to the highway makes us an easy stop for an overnight stay! It is good to know your stay with us was comfortable and relaxing. We look forward to having you as our guest again whenever your travels bring you back to Extended Stay America.Sincerely,Hotel Management

Dear Marianne, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Sincerely,Hotel Management

Dear Patrick, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Dear Randy, We appreciate your feedback regarding your recent stay. We understand that your experience may not have met your expectations, and we apologize for the inconvenience you encountered. Our team is continually working to ensure the best possible stay for our guests, and we will address the issues you mentioned to make necessary improvements. Thank you for sharing your concerns with us, and we hope you might consider staying with us again for a better experience.Sincerely,Hotel Management