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Reviews of The Inverness Denver, a Hilton Golf & Spa Resort

4 out of 5
The Inverness Denver, a Hilton Golf & Spa Resort
200 Inverness Drive W, Englewood, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1005 reviews" "
Rating 8 - Good. 201 out of 1005 reviews" "
Rating 6 - Okay. 61 out of 1005 reviews" "
Rating 4 - Poor. 43 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities
The in house restaurants really made the trip. But the strees leading up to the property ate co fusing and the roof was leeking in yhe hall way on our floor
Stayed 2 nights in Apr 2024

2/10 Terrible

Jessie

Disliked: Staff & service, property conditions & facilities
We were not properly checked in after standing around for 30 minutes. When we asked for the breakfast voucher they had to get a manager who was incredibly rude. She said she needed all the information for check in which should have been done the day before when we got there so not sure why we had to wait around 30 minutes. But she immediately got rude about it after I said we stood here for 30 minutes yesterday it’s not our fault it wasn’t done. For a manager to speak to your customers like that is unacceptable. Clearly the staff needs training and new management.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Jessie,Thank you for taking the time to provide feedback about your recent stay. Your comments will be reviewed with our entire team. Thank you and we do hope you'll consider giving us another chance in the future to change your perceptions.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Donghua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 350 sqft king-bed room for 3 nights at this hotel via Expedia, hoping to have a peaceful and relaxing vacation. The first night we were assigned a room at a far corner, much smaller than we expected. And the shower head kept leaking water after we used it. There seemed no way to completely turn off. It spilled the water all over the floor over night, and I almost slipped when I stepped in the bathroom the next morning. We complained to the front desk, and got moved to a room right next to the elevators for the second night. This time the room is as big as we expected, and shower head is working fine. But at deep night when it's supposed to be quiet, the elevator noise becomes very very annoying when the elevators are running. We could not sleep well the whole night. We complained again to the front desk, and got moved to a much better room the third night. Far from elevator noise, and as big as we expected. Also higher floor, but not much view to speak of. We also got a $40 breakfast coupon. Also we drove an EV (Ford Mustang Mach-E), but there was no charging station on site to charge our EV when we slept. All the inconvenience, the loss of sleep, the repeated packing and unpacking when changing rooms, damaged our vacation mood. Overall it was a bad experience. We travel around a lot, but never had an experience like this. The hotel staff told us they couldn't give us comps, because the travel was booked through Expedia, a third party platform.
Stayed 3 nights in May 2024
Response from General Manager on May 9, 2024
Dear Donghua,Thank you for your review. We're very sorry to hear your stay was not satisfactory, and we want to take this opportunity to apologize for any inconvenience or issues faced during your stay. This is not reflective of the comfortable, peaceful stay our guests expect from us, and we apologize you and your party were not able to have a restful sleep. Rest assured, we will do what we can to address these issues. Thank you again for your feedback.Ruth Kilzer,Director of Sales & Marketing

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very pretty and clean. Loved yhr hallways how the lighting was low. It was nice. Woth it being on the gold course, i think there are a lot of golfers that party while they golf. There was drunk guys walking the hallways at 12:30 friday night hollering at each other down the hallway. Saturday night they came in again around 1 and was slamming doors and twlling at each other for about an hour or so. Woke up kids and was just annoying. I understand having fun, but be respectful.
Stayed 2 nights in May 2024
Response from General Manager on May 9, 2024
Dear Ellie,Thank you for choosing The Inverness Denver, a Hilton Golf & Spa Resort. We're happy to hear that, for the most part, you enjoyed our location during your visit. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. We will keep your comments in mind as we want to ensure an exceptional stay for all of our guests. Thank you again, and we hope to welcome you back soon!Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Savannah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 29, 2024
Please reach out to us directly so that we can discuss your experience with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 29, 2024
Thank you so much for your feedback!

8/10 Good

Kegan

Traveled with family and small children
Liked: Cleanliness, amenities
Always clean, always nice!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Kegan,It's always a thrill to welcome back a valued guest, and we are delighted you enjoyed your stay with us once again! We take great pride in the high standards of cleanliness we adhere to, so it's wonderful to know this was reflected in your visit. Thank you for your review, and we look forward to your next stay!Ruth Kilzer,Director of Sales & Marketing

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 3 nights in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 22, 2024
Thank you so much for your feedback!

10/10 Excellent

Juliane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and friends had a wonderful time taking prom pictures at this property. Lots of open spaces inside and out, especially when weather isn’t great.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Juliane,Thank you for your kind words. We're glad our property provided the perfect backdrop for prom pictures, and we hope to see you again soon at The Inverness Denver, a Hilton Golf & Spa Resort!Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Staff was very nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Caitlin,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your great review and perfect rating, and we hope you return soon! Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here
Stayed 1 night in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 18, 2024
Thank you so much for your feedback!

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: property was amazing and soo beautiful staff was soo nice and welcoming. The place was excellent bathroom, room, well stocked and you could tell it was very clean! The room was soo nice and very well kept. The meh: The elevators were not the greatest they kept breaking or freaking out and I knowww I sound like a Karen but under the bed was terrible there was bottles and drink caps.( only know because I drop something under there)
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for sharing your thoughts with us. We are glad that our accommodations and team members made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. Please know that what you described is not typical of a stay with us, and we will be sure to alert our team of your feedback for improvement purposes. Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded all expectations!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Sara,Our goal is to impress everyone who stays at The Inverness Denver, a Hilton Golf & Spa Resort, so we're happy to hear we succeeded with you! Please come see us again soon.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Shahvand

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be remodeled
Stayed 8 nights in Jan 2024
Response from General Manager on Apr 12, 2024
Dear Shahvand,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Chanci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Chanci,Thank you so much for choosing to stay with us at The Inverness Denver, a Hilton Golf & Spa Resort. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you enjoyed our lovely property. The pleasure was all ours, and we hope you'll choose to visit us again soon.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the amazing stay
Stayed 2 nights in Apr 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 8, 2024
Thank you so much for your feedback!

8/10 Good

Kiernan

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to Park Meadows Mall, I-25 and I470
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Kiernan,Thank you for taking a moment to let us know about your experience staying with us. We are glad our hotel's convenient location suits your travel needs. Please visit us again the next time you are in Englewood.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 2, 2024
Thank you so much for your feedback!

10/10 Excellent

Mary H, Highlands Ranch

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from mmm on Mar 29, 2024
Thank you for your business.

10/10 Excellent

Brad

Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 15, 2024
Thank you so much for your feedback!

10/10 Excellent

Blayne

Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 15, 2024
Thank you so much for your feedback!

10/10 Excellent

Carrie

Traveled with partner
Very good will be back again
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 20, 2024
Thank you so much for your feedback!

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and things to do
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 19, 2024
Thank you so much for your feedback!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 18, 2024
Thank you so much for your feedback!

4/10 Poor

Joshua

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities
Did not communicate dog fee upon check in only at check out and concierge was rude about it and had attitude with check out
Stayed 1 night in Mar 2024
Response from mmm on Mar 10, 2024
When you check-in you have to let us know you have a dog, sorry that this never happened, we do have the right to charge you for the pet, Thank you for staying with us.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 8, 2024
Thank you so much for your feedback!

10/10 Excellent

Katherine, West Point

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels I have stayed at in awhile. Zeke at the front desk was impressive. I didn’t catch the name of the woman at the desk when I checked out but also phenomenal customer service. Room was beyond clean. Grounds were immaculate. The valet staff by the front door were friendly. All staff was dressed to impress. A
Stayed 5 nights in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 5, 2024
Thank you so much for your feedback!

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nick was working the front desk when we checked in. He was incredibly friendly and efficient. The property was very clean, quiet and modern. Definitely plan on staying here from now on when we travel to Denver.
Stayed 1 night in Mar 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 5, 2024
Thank you so much for your feedback!

10/10 Excellent

Rachell

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a few days with my family and the beds were really comfortable, the king size rooms with balconies were perfect for our family. The dinning was really good too. I loved that there were pool tables and things for the family as well.
Stayed 3 nights in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Feb 28, 2024
Thank you so much for your feedback!

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate, convenient
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Stephanie,Thank you for choosing The Inverness Denver, a Hilton Golf & Spa Resort. We appreciate your feedback and are glad you found our establishment convenient for your needs. It would be wonderful to welcome you back and provide a stay that exceeds your expectations.Ruth Kilzer,Director of Sales & Marketing

2/10 Terrible

Bryanna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small and basic. Limited selection for dinning and staff was snooty, rude, and prejudice. Especially the girl behind the desk named Lora. We purchase this stay has a treat and should've spent more money at a more high end resort. This was a generic cheap resort. Not worth the time and money. Didn’t even stay the whole extent. Also Expedia didn't even send them our reservations and we ended up having to pay more at the hotel with new reservations. Staff didn't even accommodate the amount that was qouted and went on to stay the rooms are actually worth $300-$500 a night. Never in my life I would waste my money on something so cheap.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Bryanna,Thank you for taking the time to share your thoughts with our team. We are disappointed to read that we were unable to meet all of your expectations. Our team will be sure to review your comments for improvement purposes, as what you've described is not in line with our high standards of service. We hope to show you a much better experience should you decide to return. Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel, the room was clean, spacious and nicely decorated. I loved staying somewhere with so many amenities, the pool, hot tub, restaurants and spa were amazing. The only thing I wish our room had was a microwave.
Stayed 3 nights in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Feb 19, 2024
Thank you so much for your feedback!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Feb 19, 2024
Thank you so much for your feedback!

6/10 Okay

Delphine

Liked: Cleanliness
Disliked: Staff & service
Response from Ruth Kilzer, Director of Sales & Marketing on Mar 5, 2024
Thank you so much for your feedback!

6/10 Okay

Jie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, very clean and quiet. We ordered coffee and breakfast from the Starbucks counter in the lobby and it’s definitely not Starbucks coffee and breakfast sandwiches. When we tried to exchange a pastry because it tasted off, the staff was very rude about it.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Jie,We're delighted you found our hotel beautiful and serene. However, it's regrettable your experience with the Starbucks counter did not meet expectations. We value your feedback and will address your concerns. Thank you for staying with us, and we look forward to an opportunity to serve you better in the future.Ruth Kilzer,Director of Sales & Marketing

6/10 Okay

shari

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved our visit but were very disappointed in the Valentine dinner. The drinks had no taste and the entrees were not edible they tasted awful. The soup was good and the salad was good but $16.00 for a little salad, yikes would not eat there again
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Shari,We appreciate you taking the time to share your thoughts with us. Your feedback helps us improve, and we will be sure to share it with our team to make the necessary changes! Please allow us another opportunity to show you a much better experience. Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with view over city
Stayed 1 night in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Feb 12, 2024
Thank you so much for your feedback!

10/10 Excellent

Ivalua, Gering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Feb 12, 2024
Thank you so much for your feedback!

10/10 Excellent

Trevor

Stayed 2 nights in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Feb 5, 2024
Thank you so much for your feedback!

8/10 Good

fernando

Traveled with family
Stayed 2 nights in Jan 2024
Response from Nick Francis - Resort Manager on Jan 29, 2024
Fernando,Thank you for the review and ranking feedback. We will continue to focus on deliverables to be even better and hope to serve you again soon.

6/10 Okay

Laura

Business traveler, Traveled with partner
Liked: Staff & service
This is a huge property that is suffering like so many others similar to it. Needs maintenance and attention to detail. Several non-working light bulbs, shredded fabric patio dividers, non-matching and dirty patio furniture, ripped and faded screen doors. These things become frustrating and insulting to a guest who is asked to pay their advertised price along with a steep resort fee. Front desk staff was AWESOME, management could step it up!
Stayed 1 night in Jan 2024
Response from Nick Francis - Resort Manager on Jan 29, 2024
Greeting Laura,Thank you for your candied feedback. I am grateful for the interactions at the desk and please know ownership is in progress of working through the capital renovation expectations outlined by the brand. In addition, we are working through our preventative maintenance program to give the condition of what you mentioned better attention. We hope to have you back soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick Francis - Resort Manager on Jan 30, 2024
Dear Ashley,Thank you for your kind review, we are grateful you chose us!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Jan 29, 2024
Thank you so much for your feedback!

4/10 Poor

RICHARD

Stayed 1 night in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Apr 29, 2024
Please reach out to us directly so that we can discuss your experience with us.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Beware if you book on Hotels.com!!
Wow, I travel for work every week and I've never interacted with a staff as rude and unconcerned as them. I mistakenly booked the wrong date and tried to correct it immediately with Hotels.com online, then by calling. The Hilton Inverness would NOT work with Hotels.com stating it was a third party and not their problem. On top they could not have been more rude. Will NEVER stay at that property again, and frankly has made me re-think Hotels.com. Worst hotel booking experience in my 20 yrs of business travel.
Stayed 1 night in Jan 2024
Response from Nick Francis - Resort Manager on Jan 29, 2024
Greetings, I am so sorry for this interaction and wish I knew more of the individual specifics. We are better and will work hard to correct this very unfortunate experience.

8/10 Good

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ruth Kilzer, Director of Sales & Marketing on Jan 23, 2024
Thank you so much for your feedback!

6/10 Okay

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bummer the hot tub was broken. Beautiful property, very good food and location is excellent
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Marcus, It was a pleasure having you as our guest recently. We're thrilled our fantastic location was a highlight of your visit, and we appreciate you mentioning our delicious offerings and lovely facility. That said, we regret any disappointment over the availability of the hot tub. Please know our maintenance team is working to rectify the issue. Thank you for your review, and we hope to welcome you back in the future to enjoy all that we have to offer!Ruth Kilzer,Director of Sales & Marketing

6/10 Okay

Taylor

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Thermostat did not cool room. And loud pipe noises throughout the night.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Taylor,Thank you for your review. It was a pleasure having you join us during your time in Denver; however, we regret that your stay was not as restful as you had hoped. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are performed promptly. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Ruth Kilzer,Director of Sales & Marketing

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great no complaints at all.
Stayed 1 night in Jan 2024
Response from Nick Francis - Resort Manager on Jan 11, 2024
Thank you for the review, we hope to serve you again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels in Denver. It provides a relaxing weekend getaway and the staff are so nice
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Amber,Thank you so much for the perfect rating. It is an honor to become one of your favorite hotels in the area. Our team is always so excited to see you and deliver you some stellar service. We can't wait to welcome you back to The Inverness Denver, a Hilton Golf & Spa Resort soon. Ruth Kilzer,Director of Sales & Marketing