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Reviews of Econo Lodge Inn & Suites Fairgrounds

2 out of 5
Econo Lodge Inn & Suites Fairgrounds
410 E 30th Street, Des Moines, IA

Reviews

7.4

Good

Rating 10 - Excellent. 260 out of 837 reviews" "
Rating 8 - Good. 282 out of 837 reviews" "
Rating 6 - Okay. 149 out of 837 reviews" "
Rating 4 - Poor. 69 out of 837 reviews" "
Rating 2 - Terrible. 77 out of 837 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nicolas

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Somehow the front desk staff allowed something to the tune of 40 teenagers to go into the room beside me and made noise all night. The situation ended in the police being called and ultimately a bunch of teenagers roaming around the hotel none of whom were actually staying in the hotel and they were all unchaperoned. The staff was great but was not able to produce the needed human trafficking certificate. The feeling of the facilities wad overall uncleanly.
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
That Birthday party was very unfortunate! We do apologize. We do have the human trafficking certificates in our employee files. I will have one posted in the front.

6/10 Okay

Perla

Disliked: Cleanliness
Carper was stained and had burned holes. It was supposed to be a non sm9king room.
Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
our hotel is non smoking. We have major renovations planned. I do apologize for not meeting your expectations. We do have many rooms without carpet.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and well maintained.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank You!

4/10 Poor

Chad

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite ghetto. Strong marijuana smells. No breakfast until 7am. There is a swimming pool. Should only charge half as much as they do.
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Thank you for taking the time to write a review!

8/10 Good

Roy

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The noise and broken furniture, cig burns on carpet and chair in room
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to leave a review I do apologize for your less than perfect stay. I was not aware of any broken furniture we just got new a year ago but i will check into it and the burns!

4/10 Poor

Jamie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Window lock was broken on ground level, room smelled like urine, broken furniture in room, bed was comfortable
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for taking the time to do the review. I do apologize for your less than perfect stay.

10/10 Excellent

Janice

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So not in the greatest area of town but was very surprised how clean the place was. The entire staff was super friendly and nice. Even though I didn't have one its worth mentioning that It's also pet friendly. Continental Breakfast was very good also.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank You!

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Thank You!

10/10 Excellent

Teri, Leon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
The beds and pillows were comfortable. There were some stains like someone walked in tar and then walked on the carpet and there were big paint scratches on the walls, but the room was very clean. We couldn't get the TV to work in the room, but that was ok. The staff was super friendly. Overall, it's certainly not a fancy hotel, but I had a good night's sleep there.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you!

10/10 Excellent

Souleysi

Liked: Cleanliness, staff & service, property conditions & facilities
The night staff was gr8
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
I will let them know! Thank you!

8/10 Good

Terry

Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for taking the time to fill out our survey it is appreciated.

10/10 Excellent

Kathy

Liked: Cleanliness, property conditions & facilities
Handicap bathroom
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
we will do our best

2/10 Terrible

Danielle

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The lights were falling off in the pool. The room was falling apart. And there were creepy people walking all around that kept eyeing my daughter.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
I am very sorry for you less than perfect stay! we just spent alot of money to redo our pool but apparently we had some very rude guests who trashed it.

6/10 Okay

Terry

Traveled with family and small children
Liked: Staff & service
Liked the location, staff was freindly. Fire alarm rang for 30 minuted in the middle of the night
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
We do apologize for the alarm mechanical problems never happen when it convenient!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast for a budget stay. Clean but older facility. Surprised to hear noisy trucks and motorcycle during the night.
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Thank you for taking the time to fill out our survey it is greatly appreciated!

4/10 Poor

Darla

Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
More info would be very helpful. I do apologize for not meeting your expectations as we try to make everyones stay a great experience.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Thank you for taking the time to fill out this survey it is appreciated!

2/10 Terrible

Jacob

Traveled with group, Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
It’s a non-smoking hotel but the rooms week of smoke. Hotel is old and rundown and not well cared for anymore. There were people hanging out in the hallways. Cleanliness is not well-maintained throughout the hotel. Elevator is old and creaky. Did not feel safe outside in the parking lot. There were only two good things about the hotel – its location to where I needed to go was convenient. And they had a cat that they take care of right outside the front entrance of the hotel. The cat looks to be well taken care of, the staff care about him. I would not stay at this hotel again.
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
I apologize for the problems with your stay! Some guests are rude and ignore our no smoking policy but there is a charge 150.00 and they dont get to come back! yes the hotel is old but we have done alot of upgrades it just takes time but we are working on it hopefully you will give us another chance to make your stay perfect!

4/10 Poor

Benjamin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking extremely dirty . room was entered despite request for NO service
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
wel we did just have 17 inches of snow that melted and if your DND was on the door we would not have entered but I do apologize that is not the review we all work very hard to get.

8/10 Good

Melissa

Liked: Staff & service
Friendly to guests
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked staying here. I felt safe and the staff were really nice and helpful. The housekeeper’s were really nice and accommodating and I loved that it serves breakfast every morning definitely a plus. Some things in the hotel are a little outdated but worth the price I paid to stay. The best thing I can say is that the staff made it a friendly welcoming experience.
Stayed 4 nights in Jan 2024
Response from GM on Jan 26, 2024
Thank you!

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Thank You

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GM on Jan 22, 2024
Thank you for taking the time to fill out our survey it is greatly appreciated.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Comfortable and clean
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you!

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Thank You!

10/10 Excellent

Mela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, basic room and very friendly staff.
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Thank you!

6/10 Okay

Kristy

Traveled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Only 3 stars more info would be very helpful we are always trying to improve

4/10 Poor

lori

Business traveler
Disliked: Staff & service
People in the hallway outside my room making a lot of noise, fight in the parking lot, just very noisy and I couldn’t sleep. Staff not very accommodating. I won’t stay here again.
Stayed 3 nights in Dec 2023
Response from GM on Dec 22, 2023
I am not sure what that is all about but I will check on it. Did you let our front desk know?

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service
I was disappointed as the wet area was closed ( pool & hot tub ) that was actually the complete purpose for my stay but oh well !
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
I do apologize for the pool and spa being down if only we could know ahead when things break.

2/10 Terrible

Thomasena

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
It would be very helpful if i had a little more information on any problems that occured. Your satisfaction is very important to our whole team!

4/10 Poor

Crystal, Chicago

Stayed 2 nights in Dec 2023
Response from GM on Jan 15, 2024
Thank you for taking the time to fill out our survey.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank You!

8/10 Good

Izabella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the shower. It wouldn’t pull up completely so there was still water coming out the spout. As a result of that there wasn’t a lot of water pressure. Otherwise my stay was great and I would stay again!
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Thank you for your feedback I am having maintenance check on it.

6/10 Okay

lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet, accommodating and helpful staff.
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Thank you

10/10 Excellent

Danny

Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank You!

10/10 Excellent

Rhonda L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Room was clean and spacious. Bed was comfortable. Staff was beyond nice and accommodating and friendly. They were slammed and had several issues (none for us, thankfully) but never once got short or nasty with the other guests. I would stay there again.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank You!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, friendly staff
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank You!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 8, 2023
Thank You!

10/10 Excellent

lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and lots of convenient parking
Stayed 2 nights in Dec 2023
Response from GM on Dec 6, 2023
Thank you!

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you for taking the time to fill out our survey!

2/10 Terrible

Lonzetta

Disliked: Amenities
I had roaches i my room the bed spreads was dirty and the room was dirty I called the front desk and they said the manger was not avb never again 😡😡
Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
How is this possible? Our records indicate that you did not show up for your reservation. Our rooms are clean and do not have roaches!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was not clean, and there was like dried ice cream stuck to the floor not cleaned along with crumbs on the floor. No number to be able to call front desk to ask any questions and both times i have stayed here years apart the hot tub is broken
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you for your review.

8/10 Good

Marlessa

Stayed 1 night in Nov 2023
Response from GM on Dec 22, 2023
Thank you

10/10 Excellent

lori

Business traveler
It was clean, staff was great and close to shopping and eating.
Stayed 2 nights in Nov 2023
Response from GM on Nov 30, 2023
Thank you for a great review! I will pass it along to my team.

10/10 Excellent

Jaynie, Atikokan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank You!

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank You!

10/10 Excellent

Todd

The hotel was clean, they have a pool & hot tub
Stayed 1 night in Nov 2023
Response from GM on Nov 16, 2023
Thank you for taking the time to fill out our survey it is greatly appreciated!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Very accommodating
Stayed 3 nights in Nov 2023
Response from GM on Nov 16, 2023
Thank You our guests are very important to us!

8/10 Good

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for taking the time to fill out our survey!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Good quick stay
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you!