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Reviews of Holiday Inn Express and Suites Urbandale, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Urbandale, an IHG Hotel
8789 Plum Drive, Urbandale, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 385 out of 605 reviews" "
Rating 8 - Good. 158 out of 605 reviews" "
Rating 6 - Okay. 31 out of 605 reviews" "
Rating 4 - Poor. 13 out of 605 reviews" "
Rating 2 - Terrible. 18 out of 605 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brandie L.

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This was just your basic budget hotel stay. The property is a little run down, but perfectly sufficient for a one night stop over. The woman who checked us in around 10PM wasn't very friendly, but she got the job done. If they leave the desk at night, there is no way to alert someone that you need something. We had to wait about 10 minutes before she came back around. The breakfast was only okay and again was sufficient for our short stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Reegan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, with a friendly staff! Good location as well!
Stayed 1 night in Mar 2024

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Joshua

Traveled with family and small children
Disliked: Staff & service
Double charged my card and unable to address the situation. Spoke to clerk in the morning about it and she was rude and would not help. Was told could take up to 48 hours to receive a call back. Still not helpful for when you have a budget for your trip and now cannot do other activities.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, clean, quiet and relaxed.
Stayed 1 night in Feb 2024

4/10 Poor

Brendan

Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Staff & service, amenities
Great stay!
Stayed 2 nights in Feb 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Anthony on Dec 22, 2023
Thank you for your recent stay with us, we are so pleased you enjoyed your stay.

10/10 Excellent

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a mistake & booked the wrong dates & the check-in person was more than helpful. She made our stay perfect
Stayed 1 night in Dec 2023
Response from Anthony on Dec 22, 2023
Glad that our staff was able to help you. Thank you for your recent stay we look forward to your next visit.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Anthony on Dec 22, 2023
We know you have many options for staying when in our area. We are so pleased that you picked us to stay with. We look forward to your next visit.

10/10 Excellent

yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much-need to say everything was good
Stayed 3 nights in Nov 2023
Response from Anthony on Dec 22, 2023
Thank you for your recent stay with us. We look forward to your next visit.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anthony on Dec 22, 2023
Greetings Tim, Thank you for your recent stay with us. We work very hard to ensure our guests have a wonderful experience. We are so pleased that you enjoyed your stay.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anthony on Nov 27, 2023
Thank you for your recent stay with us. We take great pride in the work we do here at our property. So pleased to see that you enjoyed your stay. We look forward to your next visit.

8/10 Good

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Elena on Nov 6, 2023
Thank you, Nicolas, for staying with us! Hope to see you again soon.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Elena on Nov 6, 2023
Thomas, thank you for choosing our location! We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean stay
This hotel was basic, but comfortable enough for our three night stay. Our 7 year old daughter thoroughly enjoyed the pool. The hot tub is small. Pool towels were kept in stock. Our room was very clean. The breakfast was decent with some egg and sausage choices and cereal, oatmeal, pancakes and pastries. More hot food choices were available on weekend mornings. The hotel is in a convenient location with several restaurants within walking distance.
Stayed 3 nights in Oct 2023
Response from Elena on Nov 6, 2023
Thank you!

2/10 Terrible

David

Disliked: Cleanliness
HVAC system did not work porperly. Only heat came on making my room unbearable all night long. Will never stay at this hotel again
Stayed 1 night in Oct 2023
Response from Tony on Nov 22, 2023
Thank you for your recent stay with us. We are sorry to hear that your HVAC system was not working. Please be sure to advise the desk of issues or concerns so that they can address them as best they can. We hope that you would give us another chance in the future.

8/10 Good

Ivan

Traveled with partner
Liked: Cleanliness, staff & service
Front desk was nice and efficient
Stayed 1 night in Oct 2023
Response from Elena on Oct 8, 2023
Thank you Ivan! Hope you visit us again when passing through!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Elena on Nov 6, 2023
Thank you Daniel! Hope to see you again!

10/10 Excellent

Teresa

Stayed 1 night in Sep 2023
Response from Elena on Nov 6, 2023
Teresa, so glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with everything. Thank you!!
Stayed 1 night in Sep 2023
Response from Elena on Sep 4, 2023
Thank you Elizabeth! We are so happy you enjoyed your stay. Hope to see you again in the future!

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elena on Sep 4, 2023
Tim, appreciate you staying with us here. Thank you for a great review. Hope to see you when you come back to town!

10/10 Excellent

Tyrone

Traveled with family
Liked: Amenities
Very nice stay!
Stayed 1 night in Aug 2023
Response from Elena on Sep 7, 2023
Thank you Tyrone!!

8/10 Good

Danial

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JT on Aug 21, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and thank you for staying with us!

8/10 Good

Renee

Stayed 1 night in Aug 2023
Response from Elena on Sep 12, 2023
Thank you Renee, we are always looking for improvement. Don't hesitate to share with us on your next visit!

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023
Response from Elena on Sep 12, 2023
Thank you Sandra!

2/10 Terrible

Michelle

Stayed 1 night in Aug 2023
Response from JT on Aug 17, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale,IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us and we hope you will give us another opportunity to make your next stay with us exceptional. Again thank you for staying with us!

10/10 Excellent

ANNA, TIFFIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Aug 2023
Response from JT on Aug 15, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 Good

Annika

Traveled with group
Liked: Cleanliness, property conditions & facilities
The only complaint I have is that breakfast options were lacking. Other than that, safe, clean, and quiet.
Stayed 3 nights in Aug 2023
Response from JT on Aug 15, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

2/10 Terrible

Libni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JT on Aug 12, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale,IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us and we hope you will give us another opportunity to make your next stay with us exceptional. Again thank you for staying with us!

6/10 Okay

cazim

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JT on Aug 8, 2023
Thank you for staying with us at the Holiday Inn Express in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope you will give us another opportunity to accommodate you and again thank you for staying with us!

8/10 Good

Cathy

Traveled with family
Liked: Amenities
Loved the free breakfast. Very Nice hotel would recommend.
Stayed 1 night in Aug 2023
Response from JT on Aug 8, 2023
Thank you for staying with us at the Holiday Inn Express in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope you will give us another opportunity to accommodate you and again thank you for staying with us!

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice except pool water dirty.
$161 for 2 queen beds and a sofa sleeper. Perfect for our family of 6. Excellent room. Clean. Safe. The breakfast has chobani yogurt, but no pancakes or waffles (my kids disappointed). The pool and hot tub were overly treated that our lungs and nasals burned. All the guest children swimming were coughing from the fumes. The pool and hot tub water were very dirty.
Stayed 1 night in Jul 2023
Response from JT on Aug 5, 2023
Thank you for staying with us at the Holiday Inn Express in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope you will give us another opportunity to accommodate you and your family when you are in our area and again thank you for staying with us!

10/10 Excellent

Sherry

Traveled with family
Liked: Amenities
Convenient and a nice place
Stayed 2 nights in Jul 2023
Response from JT on Aug 1, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a wedding, the hotel staff allowed us to check in early to get get changed. Very accommodating, cleand and super comfortable. Would stay hear again.
Stayed 1 night in Jul 2023
Response from JT on Aug 1, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from JT on Aug 1, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 Excellent

patricia, grandville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was absolutely fantastic. She was so nice and so helpful. We really appreciate your smile!
Stayed 1 night in Jul 2023
Response from JT on Jul 29, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip finale 300 miles to go.
Last hotel on a long road trip. We arrived. The woman checked us in at record speed. Thank you. Was a long day and we were tired. Room was good. Beds comfortable. Hotel quiet. Breakfast good.
Stayed 1 night in Jul 2023
Response from JT on Jul 20, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful.
Stayed 1 night in Jul 2023
Response from jt on Jul 10, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area in the future and again thank you for staying with us!

4/10 Poor

Robert

Traveled with family
Disliked: Staff & service
Air conditioner was making horrible noise all night, staff for breakfast was terrible!! They didn't even speak English. Out of food and coffee!
Stayed 1 night in Jul 2023
Response from jt on Jul 10, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We would like to apologize for any inconvenience that you may have experienced during your stay with us. We hope you will give us another opportunity to make your next stay with us exceptional. Again thank you for staying with us.

8/10 Good

matthew

Traveled with partner
Liked: Cleanliness, staff & service
every thing was good clean easy to get to and from. staff was very helpful
Stayed 1 night in Jul 2023
Response from JT on Jul 5, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Winford

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great stay. We came up for a car show with friends. Room was clean and very comfortable. I of course packed toiletries, shampoo, conditioner, shower soap, lotion and hand soap. Very nice stay. The staff were grest as well.
Stayed 1 night in Jul 2023
Response from JT on Jul 3, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 Good

Douglas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn't pay cash, not everyone likes plastic. Beds to high for short or older people. Had to turn over a waste basket for my wife to stand on to get into bed.
Stayed 2 nights in Jun 2023
Response from JT on Jul 3, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amands was amazing when we got here.
Stayed 1 night in Jun 2023
Response from JT on Jun 30, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale,IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again next time you are in our area and again thank you for staying with us!

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Quiet. Good breakfast. Would stay again
Stayed 2 nights in Jun 2023
Response from JT on Jun 29, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from JT on Jul 20, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 Good

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JT on Jun 29, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

8/10 Good

Bob Johnson

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Nice location Air conditioner not working - but it was cool outside
Stayed 1 night in Jun 2023
Response from JT on Jun 29, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from JT on Jun 29, 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.